printer says offline on my HP Photosmart C4380

I have a HP Photosmart C4380 and I have problems with it being offline. I followed all of the steps this site told me to do and it remains offline. When I run the diagnostic utility program, he is told that he is online and told me everything is ok, this clearly isn't. Does anyone have any other suggestions out there? Please keep in mind, that I'm not a geek so simply word of language very much appreciated! Thank you.

Hello

Start by downloading this tool.

http://h20180.www2.HP.com/apps/NAV?h_pagetype=s-926&h_lang=en&h_client=s-h-E016-1&h_keyword=DG-NDU&JumpID=ex_r4155/HHO/IPG/ccdoc/network_diag/

Sound network diagnstic tool.

Let it run and if that said also that no problem, it could be some kind of security software blocking the connection of programs to the printer that it cannot see the status. Let me know exactly what this tools.

Tags: HP Printers

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