Printer tests very well and worked before; but now I can't seem to print
Original title: problem with the wireless printer.
I have a HP photo printer c309 all-in-one. When I run the printer tests in order to check if it is wireless, it passes all the tests. On my computer, the printer icon said he's ready. It has worked before. Now it does not work. Did not work for some time. I tried everything I know. If I plug in, it works. It not scan from windows and scan fax either and he used also. I don't know if something has changed regarding the settings on my computer or what. Very frustrating. I use verizon for my internet connection. Can you please help?
Hello
1. who is the operating system installed on your computer?
2 have you made changes on the computer before this problem?
3. you receive error messages when you try to print?
4. What are the troubleshooting that you tried?
I suggest you to follow the methods mentioned below and check.
Method 1: Temporarily disable the security software and then try to print.
Disable the anti-virus software
http://Windows.Microsoft.com/en-us/Windows7/disable-antivirus-software
Note: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do not disable temporarily to install other software, you must reactivate as soon as you are finished. If you are connected to the Internet or a network during the time that your antivirus software is disabled, your computer is vulnerable to attacks.
Method 2: Follow the steps in the article.
Why can I not print?
http://Windows.Microsoft.com/en-us/Windows7/why-cant-I-print
Printer in Windows problems
http://Windows.Microsoft.com/en-us/Windows/help/printer-problems-in-Windows
Method 3: Try to update the printer drivers and check if that helps.
Check out the link for additional assistance mentioned in the update drivers below:
http://Windows.Microsoft.com/en-us/Windows7/update-a-driver-for-hardware-that-isn ' t-work correctly
Thank you
Tags: Windows
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