Printing error after loading the new cartridge

After loading a new cartridge (genuine) 338, everything I print has the top of the first line is missing. I rebooted the old cartridge and it prints the line correctly (even slightly). I tried to reload a new, but it still does not print correctly. The alignment test after loading was very good. Can anyone help me to solve the problem or is it just a faulty cartridge?

Rich thanks for your help and for taking the time to answer my question. I'm sorry that I was not to give complete information about the printer, as this has been my first post - I'll do better next time. The issue has resolved itself today! After several attempts to print and reload the cartridge, I dropped, but unexpectedly, the printer has pulled up and began to do a second test of its own alignment, and that solved the problem.

Sue20

Tags: HP Printers

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