Pro 9.7 inch iPad, cell does not work as a hotspot

in Switzerland, announced as working with Swiss internet telephony providers and can be used as a point of personal interest.

It does not work. I took to an Apple store and they tried with my SIM card, with other models, like the Air2 iPad, and it shows Personal Hotspot on the setting.   But not on my version iPad 9.7 Pro cell.  So they took to their own view of the Apple store model, and it shows the same thing as my own iPad Pro, meaning does not show 'personal hotspot.  The Apple technician told me that it is a problem with the phone Sunrise provider.  But I have the iPhone 6, iPad Air2, and works with them very well. These shows 'personal hotspot.   I took the phone to Sunrise store, they verified my card, account and I tried with several of their models to shop with my SIM card, and everything worked.

I got home, I took my card SIM is not working card from my iPhone, put in the Pro, but works with my Air2.  I took Swisscom, who works in the iPhone 6, iPad Air2, showing "personal hotspot" but not on my model Pro 9.7 inch iPad.   I tried all variants, all models are running on IOS 9.3.1.  the only combinations of different SIM cards and iPhones and iPads, the only combination does not show Personal Hotspot in the Setup menu is the Pro 9.7 inches iPad model.

Shop Apple says nothing wrong with their product.  Sunrise said nothing wrong at their side, and I find myself alone.

BTW, the Apple store staff may even not show me a working model, i.e. their display model of the iPad 9.7 Pro with cell with setting menu displaying Personal Hotspot power.  If they don't have a working model to show me, how can they say nothing wrong with Apple.

Can someone help me?

Try this:

To install or configure a Wi - Fi mobile access point, follow these steps:

Note: Cannot change parameters of portable Wi - Fi access point when a Wi - Fi connection sharing is enabled.

  1. From the home screen, tap settings.
  2. Click on Personal Hotspot.
    • If this option is not available, press on cell phone > Set Up Personal Hotspot to activate.
    • Your account must support this or you will receive a prompt to contact the customer service
  3. Press the switch to turn on Personal Hotspot.

Tags: iPad

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