Problem event name: LiveKernelEvent
Hallo
I have problem with my HP Pavilion dv 9500 cto
He shows me the error:
DescriptionA problem with your video hardware caused Windows to stop working correctly. Problem signatureProblem Event Name: LiveKernelEventOS Version: 6.0.6000.2.0.0.768.3Locale ID: 1033 Files that help describe the problemWD-20090820-1248.dmpsysdata.xmlVersion.txt View a temporary copy of these filesWarning: If a virus or other security threat caused the problem, opening a copy of the files could harm your computer. Extra information about the problemBCCode: 117BCP1: 83FF2588BCP2: 8B4DDEB0BCP3: 00000000BCP4: 00000000OS Version: 6_0_6000Service Pack: 0_0Product: 768_1
so I think I have problem with my videocard geforce 9600 m gs
now, my monitor doesn't ' t do any action when I try to start my laptop.
so my questions are:
the problem is that in my video card or can be damaged more like in my motherboard?
and if that's the problem that in my video card can I change?
If I change it is going to be the best choice to replace, I want to say I do update and if it is possible that video card will be the best choice for this?
so I tried this
I formatted my hard drive with the hp restore disc and I made a new instalation of windows. Then I have upragraded with all the drivers that are available from HP.com and the result of all this is that now I can not start my mobile or later when it starts I see nothing other than a gray color...
Tags: Notebooks
Similar Questions
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Problem event name: APPCRASH
Application Name: firefox.exe Application Version: 23.0.1.4974 Application Timestamp: 520bc252 Fault Module Name: ntdll.dll Fault Module Version: 6.0.6002.18881 Fault Module Timestamp: 51da3e27 Exception Code: c0000005 Exception Offset: 00066448 OS Version: 6.0.6002.2.2.0.768.3 Locale ID: 2057 Additional Information 1: bfef Additional Information 2: e8adce1c2b9e7be834b4063ac3c53863 Additional Information 3: bfef Additional Information 4: e8adce1c2b9e7be834b4063ac3c53863
Read our privacy statement:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x0409
See if you can locate the program that belongs to the bitguard dll and uninstall this program.
- http://windowfdb.com/q.php?q=BitGuard-dll-c-ProgramData-BitGuard-2-6-1673-238-c16c1ccb-7046-4E5C-CT
- https://crash-stats.Mozilla.com/report/index/5f71232c-2ba3-4053-AB4D-5c8932130915
This could also be a problem with the report of Trusteer
- http://www.Trusteer.com/support/rapport-installation-links
- http://www.Trusteer.com/support/en/report-problem
- http://KB.mozillazine.org/Firefox_crashes#Trusteer_Rapport
Try to update or uninstall and reinstall Trusteer report and if that does not help then disable/stop the program for now.
- Start menu > programs > Trusteer report > stop report
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Problem event name: BEX, error message
Hello
I'm working on a tool that is used mainly to replace the location of the batch of Crystal XI report data source, this tool works normally, but trying to change the location of the data source of some reports and mainly when a loop on the tables in the report to replace the source of data for each table, a Bex error is triggeredIn addition, DEP is disabled with the command ==> bcdedit.exe/set {current} nx AlwaysOff
so
I need to know what is BEX error?
Why this error is generated when you work with some reports not all?
How can I disable or circumvent this problem?
Thank you very much.
Hi m2.
Thanks for giving this information. It is indeed useful.
Done BEX reference except for buffer overflow. For more information on BEX, please visit http://technet.microsoft.com/en-us/library/cc738483 (WS.10) .aspx
Could you please provide more information? I've included a snapshot of a BEX error for your reference. Please view the snapshot so that I can get you the resolution.
Signature of the problem:
Problem event name: BEX
Application name: iexplore.exe
Application version: 7.0.6001.18000
Application timestamp: 47918f11
Fault Module name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception offset: 00087ba6
Exception code: c000000d
Exception data: 00000000
The system version: 6.0.6001.2.1.0.768.3
Locale ID: 1037
Additional information 1: fd00
More information 2: ea6f5fe8924aaa756324d57f87834160
Additional information 3: fd00
Additional information 4: ea6f5fe8924aaa756324d57f87834160
Take care.
Kind regards
Cedric M
Microsoft Answers Support Engineer
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Windows Media Player - the problem event name: BEX
Hi meet Microsoft
I have Windows 7 Ultimate 32 bit
I tried to read an AVI on Windows Media Player, but I get an error saying that Windows media that Layer has stopped working.
Here are the details of the problem
Signature of the problem:
Problem event name: BEX
Application name: wmplayer.exe
Application version: 12.0.7600.16667
Application timestamp: 4c7dc5a1
Fault Module name: StackHash_0a9e
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception offset: 07951710
Exception code: c0000005
Exception data: 00000008
The system version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information 1: 0a9e
More information 2: 0a9e372d3b4ad19135b953a78882e789
Additional information 3: 0a9e
Additional information 4: 0a9e372d3b4ad19135b953a78882e789Help, please
Thank you
OK, I might have already solved my problem. I tried only to open AVI justONE file. I have other AVI files and then I tried to open WMPlayer worked. I did the AVI WMPlayer could not play. I checked this with VLC player AVI fiel, and showed what VLC was weird. I guess that the AVI file has been corrupted.
Thanks for your help though, especially this program MalwareBytes.
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I have a problem in my laptop,
This is the detail of the problem.Signature of the problem:Problem event name: BlueScreenOS version: 6.1.7601.2.1.0.768.2Locale ID: 1033More information about the problem:BCCode: c000021aBCP1: FFFFF8A000099840BCP2: 0000000000000000BCP3: FFFFFFFFC0000001BCP4: 0000000000100620OS version: 6_1_7601Service Pack: 1_0Product: 768_1Hello
STOP: 0XC000021A
Can be a difficult problem to solve, and you indeed need a technical help in a real store of the computer
(not the leeks and the glances at a BestBuy or other BigBox stores) or system manufacturer support.Cause
This error occurs when a subsystem of mode user, such as WinLogon or the Client Server Run-Time Subsystem (CSRSS), irremediably compromised and security can not be guaranteed. In response, the operating system goes into kernel mode. Microsoft Windows cannot run without WinLogon or CSRSS. Therefore, it is one of the rare cases where the failure of a user mode service can stop the system.
Incompatible system files can also cause this error. This can happen if you restored your hard disk from a backup. Some backup programs may skip restoring system files which they determine are in use.
Solve the problemRun the kernel debugger is not useful in this situation because the error occurred in a user mode process.
Resolve an error in the user-mode device driver or system, third-party application service: Because the bug 0xC000021A control occurs in a user mode process, the most common culprits are third-party applications. If the error occurred after the installation of the new or updated device driver or service system, third-party applications, the new software should be removed or disabled. Contact the manufacturer of the software on a possible update.
If the error occurs during the system startup, restart your computer, and then press F8 to character-based menu that displays the choice of operating system. In the Windows Advanced Options menu that results, select the last known good Configuration option. This option is most effective when a pilot or a service is added at a time. If the error is not resolved, try to manually remove the offending software. If the system partition is formatted with the (FAT) file allocation table, use a MS-DOS boot disk to access the hard disk of the computer. If the system partition is formatted with the NTFS file system, you may be able to use Safe Mode to rename or remove the defective software. If the defective software is used as part of the start-up procedure of the system Safe Mode, you must start the computer by using the Recovery Console to access the file. If a room newly installed if material is suspected, remove it to see if that fixes the problem.
Try running the emergency recovery disk (ERD) and allow the system to repair any errors that it detects.
Solve a problem of file system do not match: If you have recently restored your hard disk from a backup, check if there is an updated version of the backup/restore program available from the manufacturer. Make sure that the latest Windows Service Pack is installed.
STOP: 0XC000021A<-- read="" this="">-->
* 1314.html http://www.faultwire.com/solutions-fatal_error/Status-System-Process-terminated-0xC000021A------------------------------------------------------------------------
Look in the Event Viewer to see if something is reported on those.
http://www.computerperformance.co.UK/Vista/vista_event_viewer.htmMyEventViewer - free - a simple alternative in the standard Windows Event Viewer.
TIP - Options - Advanced filter allows you to see a period of time instead of the entire file.
http://www.NirSoft.NET/utils/my_event_viewer.html-------------------------------------------------------------------------
It's my generic bluescreen convenience store - you can try Mode safe mode as suggested in article
above - repeatedly press F8 that you start. Disks of Vista are probably necessary - if you do not have to try
repair, you can borrow a friends because they are not protected against copying. You can also buy the physical
discs of the machine system good cheap that you already own windows (you will need to reinstall
If necessary). You can also repair disks on another computer.Here are a few ways to possibly fix the blue screen issue. If you could give the blue screen
info that would help. Such as ITC and 4 others entered at the bottom left. And all others
error information such as codes of STOP and info like IRQL_NOT_LESS_OR_EQUAL or PAGE_FAULT_IN_NONPAGED_AREA and similar messages.As examples:
BCCode: 116
BCP1: 87BC9510
BCP2: 8C013D80
BCP3: 00000000
BCP4: 00000002or in this format:
Stop: 0 x 00000000 (oxoooooooo oxoooooooo oxoooooooo oxooooooooo)
Tcpip.sys - address blocking 0 x 0 00000000 000000000 DateStamp 0 x 000000000It is an excellent tool for displaying the blue screen error information
BlueScreenView scans all your minidump files created during "blue screen of death," collisions
Displays information on all the "crash" of a table - free
http://www.NirSoft.NET/utils/blue_screen_view.htmlBlueScreens many are caused by old or damaged, in particular the video drivers drivers however
There are other causes.You can do mode if necessary safe or the Vista DVD command prompt or
Options recovery if your system is installed by the manufacturer.How to start on the System Recovery Options in Windows 7
http://www.SevenForums.com/tutorials/668-system-recovery-options.htmlYou can try a system restore to a point before the problem started when one exists.
How to do a system restore in Windows 7
http://www.SevenForums.com/tutorials/700-system-restore.html-------------------------------------------------------------------------
Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN
Enter this at the command prompt - sfc/scannow
How to fix the system files of Windows 7 with the System File Checker
http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.htmlHow to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates cbs.log Windows Vista (and Windows 7)
http://support.Microsoft.com/kb/928228The log can give you the answer if there is a corrupted driver. (Says not all possible
driver problems).Also run CheckDisk, so we cannot exclude as much as possible of the corruption.
How to run the check disk at startup in Windows 7
http://www.SevenForums.com/tutorials/433-disk-check.html-------------------------------------------------------------------------
Often drivers up-to-date will help, usually video, sound, network card (NIC), WiFi, part 3
keyboard and mouse, as well as of other major device drivers.Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htmInstallation and update of drivers under Windows 7 (updated drivers manually using the methods above
It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.htmlHow to disable automatic driver Installation in Windows Vista - drivers
http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx-------------------------------------------------------------------------
How to fix BlueScreen (STOP) errors that cause Windows Vista to shut down or restart
quit unexpectedly
http://support.Microsoft.com/kb/958233Troubleshooting Vista Blue Screen, error of JUDGMENT (and Windows 7)
http://www.chicagotech.NET/Vista/vistabluescreen.htmUnderstanding and decoding BSOD (blue screen of death) Messages
http://www.Taranfx.com/blog/?p=692Windows - troubleshooting blue screen errors
http://KB.wisc.edu/page.php?id=7033-------------------------------------------------------------------------
In some cases, it may be necessary.
Startup Options recovery or Windows 7 disk repair
How to run a startup repair in Windows 7
http://www.SevenForums.com/tutorials/681-startup-repair.htmlHow to start on the System Recovery Options in Windows 7
http://www.SevenForums.com/tutorials/668-system-recovery-options.htmlHow to create a Windows 7 system repair disc
http://www.SevenForums.com/tutorials/2083-system-repair-disc-create.htmlI hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">->
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I'm having trouble installing a game problem event name: BEX
I have problems installing a game.
Signature of the problem:
Problem event name: BEX
Application name: WoW - 4.0.0 - WOW-frFR - install .exe
Application version: 4.2.0.4670
Application timestamp: 4d081ca6
Fault Module name: WoW - 4.0.0 - WOW-frFR - install .exe
Fault Module Version: 4.2.0.4670
Timestamp of Module error: 4d081ca6
Exception offset: 0019de91
Exception code: c000000d
Exception data: 00000000
OS version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional information 1: 5ac1
More information 2: 5ac187d817eb889e7cb2fb6c438b5fda
3 more information: 832f
Additional information 4: 832f14b92050ce4c9ad1e3667aabcf1d
Read our privacy statement online:
http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409
If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\system32\en-US\erofflps.txt
Try the procedure described here: http://us.battle.net/wow/en/forum/topic/2416194068
If those who do not work, try to create a new post on the Blizzard support forums.
-
Problem event name: APPCRASH
Hopeing to find the solution to this problem!
Problem event name: APPCRASH
Application name: PhotoScreensaver.scr
Application version: 6.0.6002.18005
Application timestamp: 49e02387
Fault Module name: QuickTimeSource.dll
Fault Module Version: 6.0.20.15
Timestamp of Module error: 46efa49a
Exception code: c0000005
Exception offset: 0006f550
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033
Additional information 1: fd00
More information 2: ea6f5fe8924aaa756324d57f87834160
Additional information 3: fd00
Additional information 4: ea6f5fe8924aaa756324d57f87834160Read our privacy statement:
http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409Hello
It seems that QuickTime has been executed and the screensaver kicks. Check with the help of QuickTime.
QuickTime
http://www.Apple.com/QuickTime/Communities of QuickTime
https://discussions.Apple.com/community/Mac_os/QuickTimeSupport for QuickTime
http://www.Apple.com/support/I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="">-><- mark="" twain="" said="" it="">->
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Problem event name: BlueScreen
Hello
Currently when I try to run World of Warcraft, my computer hangs and gives a nice blue screen, I played World of Warcraft since it was released, even during the month or so, if I play for more than 10 minutes, it crashes. Here is the log:
Signature of the problem:
Problem event name: BlueScreen
The system version: 6.1.7600.2.0.0.256.1
Locale ID: 2057
More information about the problem:
BCCode: 101
BCP1: 00000061
BCP2: 00000000
BCP3: 807CC120
BCP4: 00000001
OS version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files helping to describe the problem:
C:\Windows\Minidump\112710-34850-01.dmp
C:\Users\***\AppData\Local\Temp\WER-44959-0.SysData.XML
-Thank you.
Somehow, out and then put back in the chips of memory and take off and cleaning fan of my transformation because it was pretty dusty, got to work. Now, no BSOD so far. Thanks anyway! We shall defend our island, whatever the cost may be, we shall fight on the beaches, we shall fight on the landing grounds, we shall fight in the fields and in the streets, we shall fight on the hills; We will never give up.
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Problem Event Name: _BEX, Name:_fsx.exe request
I get an error on Flight Simulator X around every 30 minutes in the game:
Signature of the problem:
Problem event name: BEX
Application name: fsx.exe
Application version: 10.0.61472.0
Application timestamp: 475e17d3
Fault Module name: unknown
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception offset: 00000000
Exception code: c0000005
Exception data: 00000008
OS version: 6.1.7600.2.0.0.256.4
Locale ID: 2057More information about the problem:
LCID: 2057Sorry, but this did not help at all. However, I found a fix after a google search, that solved the problem.
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I get this error when you use the internet, the blue screen and it restarts. I checked and recontroler drivers please help.
Thank you
> Signing of the problem:
> Problem event name: BlueScreen
> OS Version: 6.1.7600.2.0.0.768.11
> Locale ID: 1033
>
> More information about the problem:
> BCCode: 19
> BCP1: 00000020
> BCP2: FDE42558
> BCP3: FDE42588
> BCP4: 4A0600AB
> OS Version: 6_1_7600
> Service Pack: 0_0
> Product: 768_1
>
> Files helping to describe the problem:
> C:\Windows\Minidump\090610-26566-01.dmp
> C:\Windows\Temp\WER-33384-0.sysdata.xml
>
> Read our online privacy statement:
> http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
>
> If the online privacy statement is not available, please read our privacy
> Statement offline:
> C:\windows\system32\en-US\erofflps.txt
>The minidump files show constantly the csrss.exe process break with a BAD_POOL_HEADER stop error (19) referencing the win32k.sys.
It's probably another pilot, a third-party driver that is causing the problem.
I would say, at this stage, to enable verifier against any non-Microsoft drivers to stress test them and try to eliminate a problematic driver:
Start > type check in the search programs and files, then press 'Enter' > create standard settings > next > select the names of the drivers in the list > select all non-Microsoft drivers > finish
Restart the computer.
Continue to use the computer normally but if you have any available BSOD brand minidump files.
If after the activation of the Verifier and restart the computer, you receive a BSOD on startup and cannot start Windows, restart the computer in "safe" mode, and follow these steps:
Start > type check in the search programs and files, then press 'Enter' > delete existing settings > finish
Restart the computer, log in Normal Mode and make available any resulting minidump file
I would also say, before you enable Driver Verifier, to download, install, update and run (quick scan should be sufficient) Malwarebytes' Anti-Malware (free version), in the case of McAfee missing something:
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Signature of the problem:
Problem event name: BlueScreen
OS version: 6.1.7600.2.0.0.768.3
Locale ID: 1033More information about the problem:
BCCode: d1
BCP1: FFFFF80003BA6F4A
BCP2: 0000000000000002
BCP3: 0000000000000008
BCP4: FFFFF80003BA6F4A
OS version: 6_1_7600
Service Pack: 0_0
Product: 768_1Files helping to describe the problem:
C:\Windows\Minidump\061410-12448-01.dmp
C:\Users\Joseph\AppData\Local\Temp\WER-21777-0.SysData.XMLRead our privacy statement online:
http://go.Microsoft.com/fwlink/?LinkId=104...MP;clcid=0x0409If the online privacy statement is not available, please read our offline privacy statement:
C:\Windows\system32\en-US\erofflps.txtJoseph BlairSystem Specs:
Mobo: Asus P6x58d Premium
Processor: Refrigerated by an Intel i7 980 x (4.5 oc) liquid
6 GB of DD3 RAM
Intel SSD boot drive 40 GB W7 Home
2 x 300 GB WD Velociraptor (dedicated FSX drive)
HIS ATI Radeon 5870 GPU (oc of factory)
PSU Corsair TX950W (7 fans)
NZXT fan controller
Corsair 800 d caseHi Joseph,.
(a) when exactly you get this error message?
(b) was your game works well before?
Error messages on blue screen are normally related to the material, the following steps are worth a try:
Step 1: Disconnect all external devices (printers, scanner, USB(universal serial bus) readers, etc...) Except the keyboard and mouse, then do a test
Step 2: Put the computer to clean and test start
Follow step 1 in the link below,
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Important: n ' forget not the computer to start normal follow step 7 in the link.
If the problem persists, please download the dump on Sky Drive file and share the link with us for analysis
Available at the location file
C:\Windows\Minidump\061410-12448-01.dmp
You might want to know
How read partial memory dump files that Windows creates for debugging
http://support.Microsoft.com/kb/315263
Thank you, and in what concerns:
Ajay K
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.
-
Please could someone help? I copied stuff from a friend on an external hard drive of mine. It is possible to go on the drive when it is connected and other records, but as soon as I try to go in this specific folder Windows Explorer crashes. My anti-virus software, Avast is up-to-date and I scanned this file, but it captures not all viruses.
Problem event name: APPCRASH
Application name: explorer.exe
Application version: 6.0.6002.18005
Application timestamp: 49e01da5
Fault Module name: ffdshow.ax
Fault Module Version: 1.1.3800.0
Timestamp of Module error: 4d911aca
Exception code: c0000005
Exception offset: 0019d26b
OS version: 6.0.6002.2.2.0.256.6
Locale ID: 7177
Additional information 1: fd00
More information 2: ea6f5fe8924aaa756324d57f87834160
Additional information 3: fd00
Additional information 4: ea6f5fe8924aaa756324d57f87834160Read our privacy statement:
http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409Fault Module name: ffdshow.ax
-
my laptop freeze everytime I try to copy files from one disk to another, and here is the problem report
Problem event name: AppHangB1Application name: Explorer.EXEApplication version: 6.0.6002.18005Application timestamp: 49e01da5Hang Signature: e36fHang the Type: 4The system version: 6.0.6002.2.2.0.768.3Locale ID: 2057Signing of additional blocking 1: 84a74b2e2362b73156ffd8ce815ab7deSignature of blocking additional 2:0433Signing of additional blocking 3: 7ac408085f85bc7b4993b6de39385374Signing of additional blocking 4: ef2cSigning of additional blocking 5: 7192d5cf15e616a12e2e559236f7057dSigning of additional blocking 6: a5d3Signing of additional blocking 7: 9338adb319feac4f0ba33134abc2bfbcOriginal title: problem event name: AppHangB1 application name: Explorer.EXEHello
1 did you change on your computer before this problem?
2. this problem occur when copying all the files?
3. you try to copy files to an external drive?
You can check if the problem exists in a clean boot state.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
http://support.Microsoft.com/kb/929135
Note: After a troubleshooting follow step 7: reset the computer to start as usual
See also:
Error: Windows Explorer has stopped working
http://support.Microsoft.com/kb/2694911
(For Windows Vista)
-
Problem event name: StartUp Repair V2
Please, please can someone be kind enough to help me to solve the problem of failure to start following with a vista running acer 5720 32 which took place after the installation of new updates. the machine does not start upnormally and there is no restore points available - even if a restore point created before the updates installed. Acer laptop - so no recovery disk or available installation floppies! managed to get in SafeMode (f8) run start up repair and last good known, but still no will start normally. continues to give this event log:
Signature of the problem
Problem event name: StartUp Repair V2
Signature of the problem 01: Auto failover
Signature of the problem 02: 6.0.6000.16386.6.0.6001.18000
03:6 problem signature
Signature of the 04:262147 problem
Signature of the problem 05: no startup failure
Signature of the 06 problem: no Cause root
Signature of the problem 07:0
Signature problem 08:2
Signature of the problem 09: Wrp repair
Issue 10:2 signature
OS version: 6.0.6000.2.0.0.256.1
Local ID: 1033
Thank you very much guys for any suggestion - I need help please.
Hello
Is there an error message or error code then start you the computer normally?
Try the following and see if it helps.
Method 1:
Try to boot to the last good known Configuration.
Using the last good known Configuration:
http://Windows.Microsoft.com/en-us/Windows-Vista/using-last-known-good-configuration
Note: Also make sure that you have disconnected all external devices except the keyboard and mouse.
Method 2:
Windows Vista or Windows 7 unbootable, and the Startup Repair tool does not resolve the problem: http://support.microsoft.com/kb/934540
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I almost didn't post this because there are so many entries with this error. But after about 20 minutes of research, I couldn't find one that was exactly what happened to my computer.
I use a laptop Dell Inspiron 1501 with Vista Home Premium. The computer is a few years old. I've never had a blue screen before. I always run the MS. updates I run a scan for viruses from McAfee weekly. I try my best to clean up my computer and stay away from suspicious websites.
Last night, I was using WiFi cafes of a grocery store. I closed my computer and I got a blue screen with lines vertical white sparkles. Instead of the end of the shutdown sequence, the computer restarted. I could stop from the log in window successfully.
When I started the computer later in the evening, I received a message window:
"Windows has recovered from an unexpected shutdown. Windows can seek a solution the next time you're online. »
The rest of the message is at the bottom of this post.
I was able to open the file of text below. That is what it says:
-------------------------------------------
Windows NT Version 6.0 Build: 6002 SP2
Product (0x3): Vista (TM) Home Premium Windows
Edition: HomePremium
BuildString: 6002.18267.x86fre.vistasp2_gdr.100608 - 0458
Flavor: Multiprocessor Free
Architecture: X 86
LCID: 1033
-------------------------------------------I worked on my computer for awhile. I don't have Internet access at home.
An hour later, I got the same blue screen when I stopped my laptop.
The same sequence of events took place: instead of the end of the shutdown sequence, the computer is restarted. I could stop from the log in window successfully.I immediately started the computer again. I received the same message window.
I made a few changes in a Word file just to keep the computer running some time before stopping again. I don't have the blue screen this time. I repeated start-up and shut down the computer several times after that and didn't get the blue screen or message.I don't have the message when I started my computer this morning. I use WiFi to a library this morning.
I should also add that last night when I booted my computer and connected to the WiFi at the coffee shop, I received a message that FireFox has an update. I installed this update successfully. I thought I read somewhere online that the most recent version was giving problems to Windows users. I can't find this article. But I just thought I would add to this detail. I uninstalled FireFox just to be safe.
I would also add that the strange behavior, only that I noticed when I used the WiFi is that I could not access the MSN.com or HotMail/Live Mail log in pages. The pages would simply not load. All other website worked/load very well.
So, can someone give me details on what happened to my computer? It's going to be OK? Do I need to run a virus scan? From what I've read in other posts "blue screen", it might be a hardware problem. But, I don't really have a good answer that satisfies me. My computer seems to be OK for now.
Please let me know if you need more information.
Sincerely,
Marz
--------------------------------------------------------------------
Here's the rest of the message I received:
--------------------------------------------------------------------Signature of the problem:
Problem event name: BlueScreen
The system version: 6.0.6002.2.2.0.768.3
Locale ID: 1033More information about the problem:
BCCode: 1000008e
BCP1: C0000005
BCP2: 12000000
BCP3: A0D1F9AC
BCP4: 00000000
OS version: 6_0_6002
Service Pack: 2_0
Product: 768_1
Files helping to describe the problem:
C:\Windows\Minidump\Mini102910-01.dmp
Name]\AppData\Local\Temp\WER-92796-0.SysData.XML of computer C:\Users\[My
Name]\AppData\Local\Temp\WER9919.tmp.version.txt of computer C:\Users\[MyThe setting on my computer has "Kernel Memory Dump".
I put it to "Small Memory Dump" as the blog said.
My computer works normally since these two incidents. But it would be good to know what happened.
I don't know if I'll be coffee anytime soon. I don't know if it was something with the WiFi or Web sites. I thought it was strange that wouldn t Microsoft sites. I ran McAfee scan later and he did not find a virus.
Now, I'm using Google Chrome. I like it a lot. It seems a little faster than IE or FF.
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