Problem of recovery DVDs

I bought the new DVD restore disc, I followed the instructions of installation to the letter, but after the last (3rd) dvd load I get a box called reducer with the following message "C:\RM\image\TempBase-win is not found."

It's on a Pavilion dv5-2132dx laptop. If anyone can help.

Not sure why, but after more than 3 times a retry, restored and started the system image. What a complete loss of confidence, I have HP.  Something that should have taken a week to receive the DVD and install took more then 3 weeks.  HP needs some of its suppport commit its technical staff for troubleshooting system failures that they sell as achievable restorations.  Sorry for the frustration and purge.

Tags: Notebooks

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