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• PROBLEM when scanning multi-page pdf

  Hello

  Since the update of the sierra, I have a problem when scanning multiple page document. If I check the checkbox "merge pdf" in the scanner window, first page works fine but when I scan page #2 or one of the more page don't merge in the file pdf which flashes briefly in the sidebar, but still with only one page...

  I tried with another scanner (diff brand and model) and the same problem, so not a driver issue...

  any idea?

  Thanks in advance

  Stephane likes

  Best I can tell with Sierra make a pdf of many a scanner using the preview page is completely broken. Time to report through www.apple.com/feedback/.

• Photosmart C7280 AIO: Installation of an earlier version of the AIO software to solve the problems of scanning?

  I had nothing but troubles attempt at analysis of the Solution Center with my Windows 7 upgraded to professional to Home Premium.  I've seen a lot of posts on sysems that will print but not scan.  None of the solutions proposed on these threads has worked for me. I ran print and Scan of the doctor.  I've uninstalled and reinstalled the latest version (PS_AIO_02_Net_Full_Win_WW_130_140).  I run L4 uninstall and reinstalled the latest version.  I scanned my computer against viruses and malware.  I ran "SCF/scannow".  I have run memory scans.  I did "unplug everything" and reset.  I ran the product as an administrator.  I tried to run several compatibility modes.  This past for more than a week, and I was not inactive.  You name it I did it.  I don't want to turn on my computer to its configuration 2 years up to what I've exhausted all other possibilities.

  Now for the real question (for those who have had this or similar questions)... Has anyone everything uninstalled and tried to install an older version (which can be improved later)?  My old version on my OLD XP laptop works fine.  I still have the older 100_228_PS_AIO_02_Full_Net_enu_NB verson of the installer.  If it will install (and work) on the WIN7PRO, I'd be happy.  Darn, I just try that anyway, but I would feel more comfortable if I knew that someone had tried (win or lose).

  All suggestions are solicited.

  I have no recourse to the use of the old S/w.  I kept search some old discussions in this forum and finally a couple linked together which resulted in success (after several attempts at all the great suggestions that I had read in the forum).  BUT. one stands out because it spoke of my exact problem. Scanning from HP with my Photosmart C7280 solutions Center after the upgrade to Windows 7 Edition Home Premium to Windows 7 Professional.  The solution has been presented in a thread of 2009:

  http://h30434.www3.HP.com/T5/printer-all-in-one-software-drivers/after-Windows-7-upgrade-printer-is-installed-but-nothing/m-p/174825#M8248

  I landed on this all to coincidentally linking 2010 regarding a similar issue but diferent (similar = upgrade, different = print):

  http://h30434.www3.HP.com/T5/printer-all-in-one-software-drivers/networked-C6280-and-Windows-7-64-bit/TD-p/217282

  I am so happy that the old wires still exist in this forum.  The solutions are not always the most obvious, especially for those of us who have been around computers for almost 40 years and have some predisposed notions.

  Thank you to everyone.  Now to save this thing before something else goes south.

• HP LASERJET M1005: PROBLEM OF SCANNING WITH REGARD

  DEAR SIR.

  WE HAVE A PROBLEM OF SCAN THAT THE SCANNER DISPLAYS THE MESSAGE "ERROR 12 SCANNER". WE NEED A DAILY COPYING AND SCANNING. SO IF PLEASE LOOK AFTER THE AFFAIR AND URGENT.

  gh_nayak wrote:
  

  DEAR SIR.

  WE HAVE A PROBLEM OF SCAN THAT THE SCANNER DISPLAYS THE MESSAGE "ERROR 12 SCANNER". WE NEED A DAILY COPYING AND SCANNING. SO IF PLEASE LOOK AFTER THE AFFAIR AND URGENT.

  Dear Sir.

  I filed a complaint on 22/10/2015 rtegarding scaneer error12 and there is no relpy on your part. Please take care of the material and the urgent.otherwise you can collect the spoiled your printer of business and repay the money as soon as possible

  g h long

  29.10.2015

  9343341953

• HP Officejet 4500 desktop: problem of scan for hardware

  Hello.

  I'm having a problem with the Scanner on my device. It worked fine for years until recently. When I run a scan, the scan bar sounds like it is moved to about, as if she was facing too much friction on his way. The resulting quality of the scan is too rough. Here is an example:

  I tried to reset and even reinstalling the driver, but it seems to be a hardware problem. My device is already passed it is guaranteed and I am entirely willing to open if necessary, because I have knowledge in electronics. What can we do?

  Hi @XtheHunter,

  Welcome to the HP forums! Is a great way to engage, ask questions and find resolutions by working with specialists from the community of HP. I saw the post and understand that there are problems of scanning with the printer. I'll be more than happy to help you here.

  First of all, you have diagnosed the problem perfectly that the scan feature does not work. Great job on this point. Kudos to you. It is always a privilege to work with customers technically very. I take it as a privilege to share this platform with you. We value your relationship with HP and want to better serve you.

  First of all, it looks like a hardware problem with the printer. We will isolate the problem correctly.

  Please make some copies directly from the printer without any communication to the computer.

  Place the copy face down on the flat and press the copy button. If the copy is fine, then the question might be software related.

  If there are problems with copy, then try to copy again with a set of different cartridges to further isolate the issue. They copy very well if we could solve the problems for software related issues.

  I'll send you the steps to perform a semi full reset as a private message. Please look for the messages also. Sometimes it is useful to correct the situation.

  If it does not correctly copy, then the printer must be repaired by contacting the HP support by phone. Link: http://hp.com/contacthp

  Please try to copy from the charger bed and document scanner to further isolate the issue.

  If the problem is with the document feeder, then you can still use the scanner flat and vice versa to work around the problem.

  I will send you the links of service manuals for the printer that could be useful.

  Link 1: http://support.hp.com/us-en/product/hp-officejet-4500-all-in-one-printer-series-g510/3919445/manuals

  I hope this helps. I would like to know how this happens. I really hope that the problem is solved without hassle and the unit works very well. Please reach out for questions and I'll be there for you help.

  Just to say thank youPlease click the ' Thumbs Up ' button to give a Kudos to appreciate my efforts to help me. If it helps, Please mark this "accepted Solution" because it will help many other people with the same problem to get it resolved without hassle.

• Do I have to select delete using Disk Clean-Up to correct the winsxs problem of scanning.

  I know this question was asked by many and I tried different patches. (File Checker system, the disk cleanup - but do not know what that should be deleted that it can fix) Do I have to select delete using Disk Clean-Up to correct the winsxs problem of scanning.

  The only thing I'm wondering: what is the cause of the accident of the Winsxs folder while scanning?
  As stated in other threads, winsxs folder causes the scan hangs any scanner is used. Is it because of the size of the folder? What is a particular problem in the folder?
  The file it crashes on changes each time and that makes it more difficult to identify the exact problem.

  If the problem is directly on the winsxs folder and not the compromised computer with virus, malware, etc... There will be a fix to it by Microsoft? Or if the problem is not related to the Microsoft Windows software?

  I just want to be sure that the crash of the scanner is not due to viruses, software, malware or any other infection.

  Hello

  No it resets just the Windows Components update, do not recharge updates.
  See the information on the links. Just to make sure that other resources
  as the registry are configured correctly to allow the update. It is '' possible. ''
  that an update can be reapplied after running but this is rare and not
  probably for more than a few. New click the link for more information.

  Personally I have not use the clean tool component if the choice is
  your. Run the reset and first of all to see these help.

  ===========================================================

  Windows component clean tool

  The component of Windows Cleanup tool (COMPCLN.exe) allows you to delete the files that are archived after Windows Vista SP2 or Windows Server 2008 SP2 is applied. It also removes the files that were archived after Windows Vista SP1 has been applied, if they are on the system. Running this tool is optional.

  Installation of service packs of Windows Vista increases the amount of disk space used by the operating system. This space is used to archive files so that the service pack can be uninstalled. As a general rule, you must run COMPCLN.exe if you want to recover this disk space after applying SP2, and you won't need to uninstall SP2. After you run this tool on an image, you cannot uninstall Windows Vista SP2 or Windows Server 2008 SP2.

  This tool can be used online or offline.

  Option	Description
  /? or /h	Displays this list of command-line options.
  cent: [chemin_repertoire_windows_hors_connexion]	Specifies the path to the Windows directory of the Windows partition in offline mode.
  / quiet	Runs in quiet mode. No console output is provided.
  / Hide	Hides all packages (service pack) that are cleaned.
  verbose/Verbose:	Provides additional diagnostic data in the log file.

  Important
  Once completed, you will not be able to remove Windows Vista SP2 or Windows Server 2008 SP2 from the computer online or offline.

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Major problems in scanning with c410a all-in-one...

  In courses run a Windows 8.1 high-end desktop system with a huge amount of memory and have experienced a tremendous amount of problems printing & scanning with my c410a. I have run the maintenance on this pc daily cleaning Cache, Virus scan, all and then some, the PC is a horse race except for printing and scanning...

  This Scanner/printer works very slowly, more slowly, and then it did on my old XP system for 10 years.

  Sometimes in the middle of the analysis, it stops and freezes by me to close the centre of solutions through the Manager of task or at best its not scan more then 2 or 3 elements software b4 of the scanner hangs. I tried everything in the forums I've seen, unplug the power cord of the c410a, restart, etc... Everything that...

  I ran the "HP Print and Scan Doctor" and sometimes it seems to work, allowing me to sweep slowly a point or two b4 it crashes again. Howeverwhen running the Scan Doctor it especially crashes when it gets to the part "scan Windows wia" of its efforts. These poor printing and scanning capabilities on the PC or faster (a factor) that I've ever used is unacceptable.

  Surely you experts can troubleshoot a very frustrated guy from HP?

  Thank you all for your help, especially the HP Tech Support staff... Although I just bought a laptop $1100.00 at HP with a support package for Smartfriend Tech that I don't try to use it for this problem because this c410 is on my desk which is not an HP.  Just for the record I never got my HP HP mini work said they could fix it by phone, but wanted at least $60.00 $ to do. I never had luck with my HP stuff, but I hope that this will not be the case with my new HP laptop... I had heard that HP had better...

  The problem with my c410a seems to be resolved and I can make the dpi / send changes in 10 seconds approximately. Slow but manageable compared to the 3-30 minutes, he took earlier today.  How I solved it on my own without ANY HP

  Support Tech or HP Forum was to completely delete all HP software from my desktop system and installation of the HP Wizard and to install All THE OF BLOATWARE ITS on my system. I had previously been excluding the HP Photo creations, Bing toolbar and software HP Customer Participation however magically or predictable when I allowed all of HP's Bloatware to be installed it worked the works. With the exception of the Bing toolbar that I got an error for which says it's not compatible with IE 11, it's funny I think.

  Only, I posted this comment on the risk that it may help other people having the same problem as it may seem, with HP, you have a better chance to get help from people who are not HP or only if you pay HP to help. While I would expect HP to delete this message who knows maybe they figure this is the best message in the month.

• eStation C510a Zeen problems-broken Scan &amp; Apps does not print

  I have 2 new problems with my zineb:

  1. we will not analyze on an SD card.  It will preview the analysis but the locks upwards when you press the scan button.

  2. Printing apps won't work.  They eject a blank sheet of paper.

  3. still no sign up with eFax.

  Anyone else having these problems?

  HP Support AGAIN to me to do a hard reset on the Zeen by power off and then turn on the power while holding down the two volume buttons.  This allowed again my zineb lose all settings, including the home screens.

  After the reset of long-term, zineb on SD card scan works now and print now print correctly on paper.

  eFax still does not work.

• Problem to scan fingerprints is preventing the connection on Satellite Pro U200

  There seems to be a problem with the utility scan fingerprint on a Satellite Pro U200. Now, he does not recognize fingerprints recorded but normal (with password) connection does not work either. Immediately after the connection of the user is disconnected.

  I would be grateful for any suggestion.

  Adam

  Hello Adam

  Problem described seems to be the case and it is not easy to say what the problem is here. No one knows what you have done exactly.

  Did you follow the instructions how to use the fingerprint reader. It is described in manuals s?

• LaserJet Pro M225dw MFP: Problems of scan to network folder

  Hello.

  I set up a portable computer with the printer mentioned above. No problem printing and no problem to set up Scan to network on the web interface folder (ran test and got the result OK) but there are issues when scanning in fact the printer. I put it in a document to scan in the top loader, select scan, scan to network folder, your computer (or rather folder name) and click Scan. The printer draws the paper and then started working. A pdf document will appear in the folder, the printer is how ever is already done. He keeps grinding on it for a while and then the signals being completed. At this moment, the pdf file disappears from the record.

  What could cause that?

  Hi @M3rLiN_74,

  Welcome to the HP Forums!

  I noticed your post about how you cannot scan your network with your HP LaserJet Pro MFP M225dw 10 pro Windows folder. And I'm happy to see it for you!

  This could be a problem with the charger of the printer, or perhaps a connection software / junk the computer. What happens if you try to scan to network folder using the glass of the scanner of the printer? Are you able to scan from the computer by using the top of the charger page? Scanning the computer (Windows).

  For the moment, please try our HP print and Scan Doctorand let me know what happens!

  If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  I hope hear from you soon!

• Problem with scanning from the new laptop with Windows 8

  I have a Photosmart C4480 all-in-One printer/scanner/copier.  Since getting my new laptop, I have problems with the analysis feature.  I installed the software CD, and think I have downloaded the drivers for this printer.

  Indicates the serial number found on the bottom: model of regulation SNPRB-0721

  I hope you have a resolution for me.

  Thank you!!!

  I've found a workaround.  If I used Windows software to scan, it works correctly.  It works just not when I use the button on the printer itself.

• Problems of scanning/copying 8600

  I just bought my printer less than a month ago.  Whenever I have make copies or scan pages, there are scratches in the left margin of the page.  It is time to return the printer to another or this frequently occurs with other printers.

  I'm sorry you have a problem with your scanner and copier, print vertical lines on the page.

  Try to wipe the glass with water and lint.

  Make a copy of a blank sheet of paper and see if the line always appears.

  Here is a link that can help too.

  http://support.HP.com/us-en/document/c02881567

  I hope this helps.

• problems of scanning offficejet 8600

  I have a jet of 8600 desktop that I use to be able to scan directly to my computer.  I use to go to the icon of the printer in my computer double click on it and could scan, and then he asked me where I wanted to save the document.  now, for some reason, I get a web page that opens and I need to analyze for built-in Web server thing.  THEN, when I try to scan to it, I get an error saying that I can't scan and administrative settings need to be changed.  If I try to scan to folder network (no idea what that means) I have to jump through hoops that I do not understand to do this job, apparently.  I don't know what the devil is going on.  I just want to scan documents to my computer crap.  I tried to reinstall the software from the hp website, but it did not help.  I tried unistalling and re-installing the printer which did not help.

  Hello

  Please click HERE to access the procedure which should solve the problem.

  OR, paste the URL below in the browser.

  http://support.HP.com/us-en/document/c03478505

• LaserJet MFP M177fw Pro: Problem of scanning color multifunction M177fw

  Hello

  I'm using a MFP HP LaserJet Pro M177fw in my office for awhile. I have no problem with printing and faxing. But I can't do color scans good I can do scans in grayscale at 200 DPI. I get the following error when I try to make a color scan.

  

  I use Windows 10.

  Any suggestions?

  Best regards

  YK

  @Silahtaraga,

  Thanks for the information. I would like you to go ahead and follow the steps below:

  Try disabling your firewall and running the installation to see if it allows you to install, if this does not work try a clean boot and run the HP printer install wizard for Windows , it was created to help Windows 7, Windows 8, Windows 8.1 and 10 users to download and install the latest and most appropriate HP software solution for their HP printer.

  Additionally, make sure that the Firmware is up to date, see here: get printer updates

  If you still run into installation errors, continue here: after Windows 10 Upgrade, printer problems

  Let me know the results. If this resolves the problem please let others know to mark this message as "accept as Solution".  To simply say thank you, click the "Thumbs up" below!   If you need more assistance let me know and I will gladly do everything I can to help.

• Photosmart C-4440: problem of scanning HP photosmart C-4440

  Thanks in advance for the help. I have a Dell Dimension 4600i computer of Windows XP that I try to use with a printer HP Photosmart of A-I-O c-4440. (I have also a Windows 10 other home before someone is tempted to tell me just to get a new rig.) The 4600i and the photosmart otherwise work fine.)

  Ok. Down to the problem. After I installed the C-440 first and tried to scan I got the 1706 error code: "error 1706. No source valid cvould lies in the analysis of the product. Windows Installer cannot continue." (Try to use the scan key tells me to scan using my computer).

  So I tried a few solutions, online HP scan.msi file download and it would not install on my computer. Tried to do it from the disc (help to explore). Double click on scan.msi and has not worked. A box will open on my computer for about 1/4 of a second.

  So I thought that I would try to create a path for scan.msi. Went to C:\program files and created a folder I named scan and drag a copy of scan.msi inside (I copied the HP installation disk).

  Then I stopped doing 1706 and started getting the error code 1311: ' file not found Source: C:\Program Files\HP\Scan\Scan.cab.» Ensure that the fike exists and that you can access.

  Now here's the weird part. If I retry about 5 times to scan after 1311 error, then try to cancel about 5 times, all of a sudden the printer starts the search and I get a page that gives this file options (pdf is already highlighted) and I can click Scan, then click OK and my document is scanned and I have a copy on my PC.

  That HP has finally a fire that fix for this problem? Is the problem of my PC? Thank you.

  Dear rb011,

  We have solved the problem.   Working from the support document link that you gave me I've found a partial success with option #2.  At first, it didn't work because I got a message, something like "the feature you are trying to use is on a network" when I tried to scan.

  So I went on my C: drive and under HP in Program Files and I created a new folder that I named "Scan."  I then went to the hpdisk file that I created and I copied all files scan.cab and scan.msi (found in the setup in a business case).  What I pasted in 'My' folder "Scan".

  Now, I can scan without error messages.  My computer takes some time to "think" before scanning begins (the Green must bar go left right several times while he is "recovering information").  But I'll take that vs error messages.

  Intersting that the installation process has not created a folder to scan on my computer.

  Thanks for your help.

  Tyro