LaserJet MFP M177fw Pro: Problem of scanning color multifunction M177fw

Hello

I'm using a MFP HP LaserJet Pro M177fw in my office for awhile. I have no problem with printing and faxing. But I can't do color scans good I can do scans in grayscale at 200 DPI. I get the following error when I try to make a color scan.

I use Windows 10.

Any suggestions?

Best regards

YK

@Silahtaraga,

Thanks for the information. I would like you to go ahead and follow the steps below:

Try disabling your firewall and running the installation to see if it allows you to install, if this does not work try a clean boot and run the HP printer install wizard for Windows , it was created to help Windows 7, Windows 8, Windows 8.1 and 10 users to download and install the latest and most appropriate HP software solution for their HP printer.

Additionally, make sure that the Firmware is up to date, see here: get printer updates

If you still run into installation errors, continue here: after Windows 10 Upgrade, printer problems

Let me know the results. If this resolves the problem please let others know to mark this message as "accept as Solution".  To simply say thank you, click the "Thumbs up" below!   If you need more assistance let me know and I will gladly do everything I can to help.

Tags: HP Printers

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