Problem saving blackBerry Smartphones address

Hello this is my first post and experience with a Blackberry. I bought a 8310 and Rogers put the old SIM on my moterola inside phone. I noticed there were only 10 of my clients address on it that I discovered only on the registration of the sim card from recently ti. I thought time for a fresh start and deleted contacts and progressed to all my contacts with their addresses, telephone numbers, E-Mail addresses add inside. I asked the guy at Rogers how to save them, and he said you don't need to save just for a sim card, go back to the computer. I then progressed to enterall info. For more hours than I care to admit lol. THEN I started to have problems on the phone. Today I brought back and they gave me a new. Before I put the Software Desktop manager and saved, when I did a restore with the new Blackberry only 10 original customers were there. I called Rogers and they said to go in restoring to the ptogram file and click on desktop and on the backup file. On the left, it shows 129 files of addresses, but it's not black and grey so I can't transfer the info to the phone from the computer. Can I still get the old phone, but I have to retype this information again? It's a huge amount of double work. Please HELP lol!

OK I just talked to Rogers and they said that the option where I'm stuck is not available on some models. They said I might be able get the old phone, drop th info in Outlook Express and then resume this phone and get my other phone and delete the info from Outlook to the phone! PHEW! Wish me good luck!

Tags: BlackBerry Smartphones

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