Problem to receive or make calls to or from different domains

Hello

I have control of VCS and VCS Expressway, calls between registered devices including works correctly.

The problem when I want to call example cisco, do not know what settings should I add to be able to call someone who is not my area, or they can call me.

There was cisco events where you can enter through telepresence and I could not get the following message is displayed:

Not registered - Destination not found

I suspect it's a configuration problem, where, I don't know.  We will need some information to help them to find the problem.

  1. Are you able to communicate with others outside your network, which is not Cisco?
  2. You have a DNS zone configured on your highway to VCS and a rule of research pointing to it?
  3. You are able to see your call attempt in the history of research of the highway?  If so, can you share it with us?

Tags: Cisco Support

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