Problem with CC / CC Lightroom / Photoshop CC

Similar Questions

• Problem with CS6 Master Suite > Photoshop > 3D feature

  Hey,.

  I have a recurring problem with CS6 Master Suite > Photoshop > 3D feature and the 3D in the preferences window are deselected... so, neither works.

  The customer service can't help me because of policy restrictions, which is totally weird P.S. and they hit me up the forums

  
  

  Can anyone help?

  The drawing OpenGL: disabled.

  OpenGL drawing mode: Advanced

  OpenGL allows Normal Mode: true.

  Make sure that ' processor graphics use' is checked in the Preferences-> Performance so that openGL works.

  ~ Assani

• I have problems with downloading the Lightroom app! What is the location of the appropriate installation?

  I have problems with downloading the Lightroom app! I have already many programs Adobe works on my PC and I have a cloud of Adobe license. But now, with the installation of Lightroom, I get the following error:

  Exit code: 7

  Please see specific errors below for troubleshooting. For example, ERROR: DF014...

  -------------------------------------- Summary --------------------------------------

  -0 fatal Error (s), 1 Error (s)

  -Payload: Adobe Lightroom 6.0.0.0 {8048A5DF-8A70-5BE1-954B-E0FDE1BD0D0D}.

  ERROR: DF014: unable to create the symbolic link to ' \\XC-DC-01\Users\Patricia\... \Desktop\Adobe Lightroom.lnk "(Seq 6641).

  When I go to the solution, then it says: rerun the installation. Select a different installation location.

  
  

  But I tried to select all the other folders on my computer for the last two weeks and it still not working? Update other programs is not a problem, then I don't understand what goes wrong? What is the location of the appropriate installation? Why it changed on my computer?

  Can you help me with a solution? Thank you!

  Hello

  Please see Exit Code 7 Installing and errors ' Exit Code: 6 "," Exit Code: 7 "|"» CC, CS6, CS5.5

  Hope that helps!

  Kind regards

  Sheena

• Problems with payments and update Photoshop CC, CC with Lightroom and Bridge

  I installed on my Mac Pro 13 "retina package Photoshop CC, CC of Lightroom and Bridge. In November I started to receive information about problems with the payment and the request for Adobe to confirm the address and method of payment. Done by me already 3 times but still I find myself with this present message and even though I have bills confim me the subscription is paid every month, this request does not allow me update programs. Also, but maybe it's a consequence of the described problem, whenever I try to update Photoshop, Lightroom, and Bridge, I asked to enter the I Word cloud of past, which is not accepted and I don't know how to solve this problem.

  When you install or update programs will ask you your COMPUTER password, so that your operating system knows that you are authorized to make changes

  The problems of payment needs to talk to Adobe... This is an open forum, not a direct link to the Adobe support

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html
  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• problem with update of Adobe Photoshop CC

  Hello!

  I have some problems with the release of Adobe Photoshop CC.

  The problem is that I paid twice for the trial. But he not updated and does not work in all cases.

  I tried to disconnect the account that several times but it didn't work.

  Please someone help me with this problem.

  I have the Mac Book pro 10.10.4 version.

  I really appreciate it.

  Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html

• Problem with update CS5 and photoshop

  I'm updating all programs under the cs5 master collection. After several attempts, I finally got some of the programs to update, but I still can't most of them up-to-date with it tells me that it could not and try again later.

  My biggest problem is I can't photoshop to launch when I have all 7 of my monitors running. If I disable 1 of them, it won't work.

  On a side note, I have direct download Photoshop update and it does not appear to have solved the problem. I find also curious how the Update Manager is still telling me that I still have an update available for photoshop.

  OK, install Adobe Application manage and update.

  Then check with CS 5 update.

• I have a problem with the resolution of Photoshop 6.

  I have a problem with the resolution on my laptop my laptop Lenove userface has a resolution of 3200 x 1800, my 2560 external monitor x 1440, and on two monitors of the user, the interface is so low that I can't read anything. What I am doing wrong.

  On my screen, that the same thing is happening with Bridge and Lightroom, on my laptop, these 2 programs are ok. I use on my Lenovo Windows 8, on my second laptop, I am running Windows 7 and here, I have no problems. I would really appreciate the help.

  There is nothing to do. CS6 does not support displays high-resolution.

  Mylenium

• Problems with synchronization to Lightroom Mobile

  I have the following problem with Lightroom Mobile synchronization:

  In Lightroom desktop, it seems that the collections will be uploaded correctly (number of images down to zero). The changes will be also loaded.

  In the web interface, I see somtetimes collections and sometimes not. I can make it appear if I chose the "make public collection" in Lightrrom desktop.

  In the iOS App there is absolutely nothing happens: "it has no collection.

  I have recent versions of all the operating systems and of applications. I deleted and reinstalled the iOS app.

  Thank you in advance for your help!

  Concerning

  Zippo

  Hello

  We should have fixed this on our side now, please try to synchronize again and let us know if this helped.

  Thank you

  Ignacio

• Problems with keywords in Lightroom 5.6

  I had a HUGE problem with Lightroom since update at 5.6. Keywords are not applied successfully for the selected photos. Sometimes they apply on the last SET of selected pictures, even if I purposely made a "don't select anything" and then chose a single photo. Sometimes they are applied to the whole of the collection even if the entire collection has not been previously selected. I can usually get the help of the keywords applied to the photo (or photos) right if I quit Lightroom and restart-apply keywords to a photo or group of photos, rinse and repeat. It is highly aggravating. Sometimes it does not work yet and the keywords apply to all the or apply to all photos in the grid, either a collection or a folder...

  Have you tried to remove preferences?  See preferenceand other locations of files in Lightroom 5.  Note that on more recent versions of Mac OS, you must restart after the removal of preferences, because the operating system can be cached.

  This dust of magical fairy watering often corrects the bizarre behavior of LR.

• Problem with the C6 in Photoshop extended upgrade

  Update didn't complete successfully. In the "in about screen", I get the Version 13.0 x 64 instead of uprising Version 13.0.5 x 64

  This seam to cause crash when lauching of LR4.

  How can I fix this?

  Reinstall the upgrade? And how can I? in fact now, it says that there is no upgrade!

  Thanks for help

  Michel

  Hello, could check you in help > system information to view the version reported?

  When there are problems with uninstall reinstall, the creative Suite Cleaner script helped; but must be used if with extreme caution.

  http://helpx.Adobe.com/Creative-Suite/KB/CS5-cleaner-tool-installation-problems.html

• Problem with the installation of Photoshop and Lightroom updates

  Hello.

  I have a MacBook Pro with new hard drive and the only software that is Mac OS X Yosemite 10.10.3.

  I downloaded Creative Cloud App, login with my ID Adobe, checked the web site of CC my status as my plan is active and start the download and installation of Photoshop and Lightroom. Both programs have been installed in front of each app appeared an update button. But when I pressed the button to update, I got an error message: "cannot happen on the Adobe servers / please check your firewall settings and try again in a few minutes."

  

  I have log creative Cloud App, reboot my laptop, connect and try again, but the update failed

  

  I do not use any firewall in the firewall preferences system is disabled, my host file is clear

  (it's here)

  ##

  # Database host

  #

  localhost # is used to configure the loopback interface

  # When the system boots.  Do not change this entry.

  ##

  255.255.255.255 broadcasthost

  : 1 localhost

  FE80::1% lo0 localhost

  

  Then I turned off wi - wi and connect to the Internet (wired connection) cable. But I still can't install any update. But I can install any other software. When it comes to the update - the same "unable to connect to the Adobe servers.

  If I go on the Direct download site, complete all 7 steps and try to download any application, I get the error screen (and I try to any browser):

  

  So, my question is - how can I install updates?

  http://swupdl.Adobe.com/updates/OOBE/aam20/Mac/AdobePhotoshopCC2014-15.0/15.2.2/Setup.dmg

• Problem with colors in Lightroom (color shadows/blacks/artifacts)

  Hi, I imported just some pictures with dark places on them (shadows, night etc.)

  and in the library colors are ok, but once I'm in develop module, change the scenes dark colors and there are even darker splashes (?)

  Its ok when I click on ever but its annoying, but if I uncheck the box, dark colors are back.

  So:

  Library - ok

  Soft proofing - ok

  When I export - ok

  develop - bad spots on the part dark photos

  Photo:

  Objects on dress in develop module:

  

  And that's what it looks like in library, soft proofing and export

  

  Another example:

  http://imgur.com/a/EOtbM The first picture is developing, rest is library and never. You can see black spots on his black shirt plate and TV

  It happens with every photo, regardless of if its from my camera olympus or iPhone.

  IM using macbook air 13, all set to date.

  Thank you!

  Is that what you see? I used an adjustment layer to make it visible.

  

  These artifacts are actually in the file. I noticed metadata in the file that you are using Lightroom 5.6. You need to update it to Lightroom 5.7.1 there was a problem of color management with Lightroom 5.6 under Mac OS X Adobe fixed with 5.7. Which I documented here: Jao photo blog: bug of serious color in Mac OS 10.9 'Francs-shooters' management

  See also here for the official response from Adobe: Lightroom 5: table of ICC profiles clipped shadows under OSX | Community customer Photoshop family

• Problems with the Installation of Photoshop

  Hi, yesterday I buy a plan with photoshop and lightroom. Well, when I download the creative cloud application, it say that I ended the days of the trial. I select, validate the license of the software. But it says that I have no active subscriptions. Strange that it activates in my adobe profile and money have been scaling

  You allowed enough time for the purchase be saved with Adobe?  Are you sure that you bought through the account that you control?

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Problem with graphics in Lightroom - program hangs up with on GC

  Hello out there, I have a problem of current graphics card:

  In the latest version, in fact two versions 2015.1 and 2015.2 have both have this problem: my graphics card is recognized fine, but when I allow it, I can change 1 a photo before program crashes:

  I have my pictures and illustrations very well in the library module, click edit (very good), to change my pictue, go to the library module (always great) and to change another setting. Hit "Edit" again one time and then problem. Program freezes just straight up. Several times and done.

  (In Photoshop GC support works fine, no problem)

  I then ran my system through the ususal proven iterations:

  -Windows update

  -Update the graphics driver card

  -Disabled some other stuff to slow down my pc.

  All to nothing does not.

  The only remedy seems to disable support for Platinum grapics in Lightroom, but that does not seem a real solution for me.

  Here is my system display of in Lightroom.

  Any ideas? Because I'm all that.

  Thank you.

  SysInfo:

  Von Lightroom version: CC 2015.2 [1044713]

  License: Creative cloud

  Operating system: Windows 7

  Version: 6.1

  Anwendungsarchitektur: x 64

  Systemarchitektur: x 64

  Anzahl logischer Prozessoren: 4

  Prozessorgeschwindigkeit: 3.0 GHz

  Integrierter Speicher: 12285,4 MB

  Für Lightroom Rechtssicherheit phys. Speicher: 12285,4 MB

  Lightroom von verwendeter phys. Speicher: 631.4 MB (5.1%)

  Lightroom von verwendeter virtueller Speicher: 597,8 MB

  Cache-Speichergrosse: 67.5 MB

  Maximum quantity of Threads, die verwendet Camera Raw: 4

  Camera Raw SIMD-delivery: SSE2

  DPI-Einstellung systems: 96 DPI

  Computer desk-Komposition aktiviert: Ja

  Monitore/anzeigegerate: 1) 1920 x 1080

  Eingabetypen: Multitouch: Nein, integrierte Toucheingabe: Nein, integrierter Stift: Ja, external Toucheingabe: Nein, externer Stift: Ja, keyboard: Nein

  Information zum Grafikprozessor:

  AMD Radeon HD 6700 Series

  Check the supported OpenGL: past

  Vendor: ATI Technologies Inc.

  Version: 3.3.13399 context 15.200.1062.1004 the base profile

  Renderer: AMD Radeon HD 6700 Series

  LanguageVersion: 4.40

  Anwendungsordner: C:\Program Files\Adobe\Adobe Lightroom

  Bibliothekspfad: D:\Eigene Bilder\Lightroom\Shootings\Shootings-2.lrcat

  Ordner Einstellungen: C:\Users\Michael\AppData\Roaming\Adobe\Lightroom

  Installierte Zusatzmodule:

  (1) $$$ / Opendirectly/PluginManager = OpenDirectly

  (2) 500px

  (3) home-Zusatzmodul Cannon

  (4) Facebook

  (5) Flickr

  (6) HDR Efex Pro 2

  (7) jf Twitter

  (8) LR/Blog

  (9) home-Zusatzmodul Nikon

  Config.LUA - flags: no

  Adapter No. 1: offerers: 1002

  Equipment: 68bf

  Please try with the latest beta of AMD driver: http://support.amd.com/en-us/kb-articles/Pages/latest-catalyst-windows-beta.aspx

• Problems with the installation of Photoshop &amp; first 13 items... with the help of former inactivated 'license' I thought I was buying

  I bought this software as a package in fall 2014, hoping to be able to run on my XP machine. I was told that I could do this by the seller, that I bought it from Dell.

  They sent the software on their Web based downloaded, called "MyDellLocker", however, I couldn't get the software to install and gave up after I got no help whatsoever from Dell, to solve the problem.

  In this case, I couldn't do it, they said, because I was using Windows browser Explorer 8, which did not support downloading, either, and I could upgrade the browser, to another version, which would have supported the download.

  No other browser would not work. Authorized refunds. I bought it, but even if I couldn't use it, I'm screwed.  Then I continued with older versions, I bought years ago.

  Anyway, I finally made a clean install of Windows 7 this week, and their download software works always, even with own DELL technical support!

  Rembert I had not activated for a year and a half. I bought the first 13 items, including Photoshop and Acrobat.

  So after my installation of mew, which they helped me with, Dell team decided to cling to the trial version and I would turn on that, which I had been told that I couldn't do before. It would have been absurd, and not sure how hard to try, but I was so mad is not to use their software locker, and do not get help in recovering the software only I probably gave up trying other options.

  Here is my current problem.  I am apparently currently not allowed to use the Software Photoshop 13, unless I am connected to Adobe?

  I don't understand, but I suspect that this creative cloud trying to regain what I thought, it was a purchase of products approved in the fall of 2014.

  I was wrong?  My activation keys were worthless?

  Maybe I did something wrong with my installation. Is there another way, I should have done, maybe?

  I like the software, have used it for years, but this makes me very unhappy. I feel that I've been duped, pretty bad.

  I don't even know if I have a license for this software, or if I bought something else.  I have an account, so it can be displayed.

  I need help.

  Thank you.

  Hi Reidh93232757,

  I saw your Adobe ID (email address) you used to post here and found that you have serial for Photoshop & first elements 13 numbers are recorded.

  Products of elements are not related to the creative cloud, I recommend you to uninstall the Photoshop and Premiere Elements of your machine and do a fresh install from here: Download Photoshop Elements | 14, 13, 12, 11, 10

  Once downloaded consult How to download, install and activate Adobe applications for more information on the installation and activation process.

  Because your serial numbers for Photoshop & first 13 items as well as older versions of Photoshop Elements 6 and first 4 elements are registered to your account, click here to find the serial number of your product Adobe quickly

  Let us know if that helps.