Problem with the adapter Bluetooth Logitech speakers on Windows 8

I use Windows 8 Pro, but I had the same problem on the consumer Preview (some things are different now though)

I use a Dell Inspiron N5010 laptop with a Dell Bluetooth 365 module.

When I first install the Adapter Bluetooth Logitech speaker it works fine (there is no driver for it but windows installs the driver of basic ad2p). The problem I have is that after the computer sleeps, stops, or restarts the unit is unplugged (as expected) and I can't reconnect (only to remove the device and install again).

In Windows 8 Preview of consumption when the device is plugged in, I could separate and connect it to the sound settings, but it would vanish from the sound after a sleep settings, reboot or shutdown.

I could easily connect or disconnect the device by double-clicking its icon in devices and printers in Windows 7. If I do the same thing in Windows 8, an error saying "BTWuiext has stopped working".

So basically after every sleep, closing or restarting I remove and reinstall the device...

I also tried troubleshooting of devices and printers, and I checked that Bluetooth Service is running.

Any help is greatly appreciated! Thank you.

Hi radufly,

Thank you for writing to Microsoft Communities. From your problem description, I understand that, after every restart, sleep or a stop, you need to reinstall the drivers for your device. Please correct me if I misunderstood.

I understand how it could be frustrating when things do not work as expected. Please, I beg you, don't worry I'll try my best to resolve the issue.

radufly, it seems that the device is not compatible with the Windows 8 environment. I recommend you to contact Logitech support http://www.logitech.com/en-us/support/support-contactus and check with them if they came with drivers for Windows 8.

Tags: Windows

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