Problem with the Netflix instant play movie

I tried to watch a moment read movie from Netflix, and I get an error message #1001.  According to Netflix there is a problem with microsoftlight.  I uninstalled and reinstalled.  No help.  Any suggestions?

Hi ozziemom,

Please use the Forum of the community for Vista.

Have you tried just uninstall Sliverlight and exploit the film like that?

You can use system restore if you know when you have installed Silverlight.

If you do not know the date, you can open the control panel and go to programs and features, and then find silverlight and check the date next to him.

Below for instructions on how to use the system restore.

Let us know if this does not resolve the issue.

The tool _ System Restore

Other troubleshooting methods, such as using the System File Checker tool, cannot solve the problem. If they do not resolve the problem, and the problem you are experiencing started occurring recently, you can use the System Restore tool. Using this tool, you can restore the computer to an earlier point in time.

The tool using System Restore may not necessarily help you determine the problem. The System Restore tool uses points of restore to return the system files and settings to an earlier point in time. You can use it to restore the operating system to a point in time where you have not experienced the problem. When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.

To restore the operating system to an earlier point in time, follow these steps:

  1. Click Start , type system restore in the Search box, and then click System Restore in the programs list.

If you are prompted for an administrator password or a confirmation, type your password or click continue .

  1. In the System Restore dialog box, click choose a different restore point , and then click Next .

  2. In the list of restore points, click a restore point created before you started having the problem, and then click Next .

  3. Click Finish .

    The computer restarts and system files and settings are back to the State they were in when the restore point was created.

Here is a link to the system restore, if you would like more information

http://support.Microsoft.com/kb/936212/

Matt Hudson
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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