Similar Questions

• Problems with the new credit card payment

  I have CC buoght in last September. A few weeks ago system tried to obtain payment for a membership next year, but in my account settings was old credit card which was empty at that time there already. I changed my payment settings and add the new card, but the system won't take payment of this card and close my membership.

  How can I fix? I need to work! Get my money and give me my membership!

  
  * FryShutUpAndTakeMyMoney.jpeg*

  =)

  Hi Ty,.

  Can you please contact the support for this issue through https://helpx.adobe.com/support.html#/top_products

  Concerning

  Stéphane

• Why I can't update my credit card payment information? It shows the error in the server. How can I make contact with the staff of Adobe?

  Why I can't update my credit card payment information? It shows the error in the server. How can I make contact with the staff of Adobe?

  Hi Purple % 20Lambs,

  Please contact Adobe support:Contact customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  In case you can't reach Adobe support, please see:

  Contact the technical support FAQ: Impossible to reach support via the link "contact us".

• update of credit card problems

  Hello

  I've updated my credit card today at 5 pm (Paris time), and I really need to work that night because my work needs to be done for tomorrow morning.

  This is a chance I can access indesign cc 2015 tonight.

  Thank you.

  Hi Mary,

  I see that you have updated your credit card information today and it has been updated successfully and your account is good to go.

  Yes, you can start using indesign cc now, there is no interruption of service

  Kind regards

  Sandrine

• Impossible to update my credit card in the product section and cloud Fomuls Adobe Creative

  Hello, like many people in another forum (subscription of your creative cloud needs attention ) I have the same problem with my credit card. Since last month, everytime I try to update, it is write me the same message:

  "Attention! Recently there is a problem with your payment. To update payment information and receive uninterrupted service. »

  And as far as I know there is nothing wrong with my Visa card (it worked perfectly well last year), so I chatted with online support told me to wait 48 hours for updating my credit card, which of course, I did, and the results were the same. Clear could you please fix this?

  Hi Baptiste,.

  Our payment portal shows that there was a successful payment on September 30, 2016, strange enough the CC is still suspended, please contact such support suggested by John.

  Concerning

  Stéphane

• Cannot use my Creative cloud products because I am constantly having to reactivate my membership by updating my credit card. It is already updated.

  Cannot use my Creative cloud products because I am constantly having to reactivate my membership by updating my credit card. It is already updated.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html
  -or by phone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

• Impossible to update the credit card information, please help

  Hello

  The site doesn't let me update my credit card information. He said something about a date has expired and that I should write another date, but where exactly? My credit card details are correct, but the site won't let me save them! Please help, I must not lose my subscription now!

  Thank you in advance,

  Bernhardina

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific time) <===> NOTE DAYS AND TIME
  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Impossible to update the credit card information, finally try

  Hi, I tried several times to update my credit card information to get my fitness plan motion.

  He never accepts my visa card and I can't soon to use Photoshop.

  In two days my plan will turn off and I need to work.

  This will be the date for me to find an alternative solution

  I hope that someone at Adobe will make my problem seriously, as I have already written to support and never got a reply.

  Guillaume

  Hello

  Please reach out to support call/chat for the update request.

  Contact the customer service

  * Be sure to stay connected with your Adobe ID before accessing the link above *.

  Kind regards

  Sheena

• After update of credit card will not work my subscription to Photoshop

  I've updated my credit card information after the expiration of my card to reactivate my subscription to Photoshop CS6. He crossed the fine and gave me the message that my subscription had been reactivated. However, when I try to launch Photoshop Application Manager says that I need to renew my subscription. When I go online to "My subscriptions" my subscription to Photoshop is listed as being active.

  I called several representatives online chatting have passed several times during the time period. The last person I talked to said I have to wait 5-6 hours to make it active. I had to wait for 8.5 hours now and am struggling with what to do next I really need Photoshop to be back on so I can with my work.

  I read something on another thread to wait 72 hours. I sincerely hope that this is not the case.

  This should not be the case. You should be able to change credit card and continue to work. I am reaching out to you by email and we'll get the problem solved.

• storage iCloud became moot with the old credit card data. Can I recover my data?

  I've been a subscriber of the additional 200 GB of storage iCloud. I accidentally let it expire with the old data of credit card on my account and he knew only a few days later. I've updated my credit card information and resibscribed, but it seems that I lost all my data previously in my iCloud. Is this correct? Is there anyway to recover my data?

  30 days.

  You receive a notification of the warning that you know how long it will take before your data is deleted, if you let it go since it is not recoverable.

• Error message: a problem with your wireless network card

  Hello, I get this message as shown below: any ideas how to solve this problem? A problem with your wireless network card

  Your wireless card has stopped working properly.

  There is a network adapter that allows your computer to connect to a wireless network.

  To find out if a version update of your wireless network card is available, contact the manufacturer of your device or computer.

  Go to the website of the manufacturer of your computer/laptop > drivers and downloads Section > key in your model number > look for the latest Vista drivers > download/install them.

  The computer you are using now if you have an Internet connection with the other > download / save drivers > copy them into Flash Drive > transfer / install on another computer/laptop.

  See you soon.

  Mick Murphy - Microsoft partner

• Cannot download creative cloud because I'm in the Kenya, even though I am an American with the American credit card and the address of the credit card.

  Cannot download creative cloud because I'm in the Kenya, even though I am an American with the American credit card and the address of the credit card. I changed my region on my Adobe back account in the United States, but it won't let me download it.

  I think that the Downloader checks your IP to be sure that you are, where you say you are... so your account is based in the United States will not work for a purchase, since you are not actually in the United States

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Error number: PMT_000008 - cannot update my credit card information

  I need to update my credit card information, but every time I try to update I get this error message:

  Server error

  Error:

  We are not able to perform the selected action. Please accept our apologies for this inconvenience. We have been notified and are already working to fix this as quickly as possible. Please click the back button on your browser and try this action at a later date or take a different action.

  Error number: PMT_000008

  I contacted the live chat twice in the last 24 hours, but they could not help me. They promised I will be contacted by phone, but nobody called.

  In forums, I see this error reappeared since 2014 but no solution has been proposed.

  Any help would be appreciated.

  Thank you!

  mydew28,

  To update payment information please Contact Customer Care

  [Note: make sure that you are connected to the Web site with the valid Adobe ID under which the product is]

• I have no way to update my credit card information

  So I was in the hospital and I just.   During my stay, I got a new card of credit due to fraudulent activities happens with my bank account.  When I got home my computer has the notification that I needed to make a payment that does not complete the payment process.  So I went to click on my application Adobe Creative cloud on my desktop and its completely gone.  Don't know if it's by design, but its not on even though my Adobe Lightroom and Photoshop and other stuff are all still on my computer.  The message said: I left 12 days.  I went online Adobe and connected to my account and it's completely against intuitive.  I click on manage and it still takes me to another site.  There is no region or a place to click for everything just to update my credit card information at all.  Just need me a customer care page which leads me to these discussion forums.  It is terrible by the way Adobe customer service.  I had a trial version free but also flat bought apps with my free trial and paid a monthly amount with tax $10.81

  So where is the zone on my account here, where I can update my credit card information?  You don't want me to continue my subscription right?  So why make it so difficult for you customer to do?

  Hello

  With the email address used to purchase the software and update the credit card information, please disconnect and connect on Adobe.com.

  See help here - manage your creative cloud membership

  ^ Ani

• Can we pay two or more subscriptions of Adobe CC with the same credit card?

  Hello

  my brother and I are at the school, and both of us are interested in having all the Adobe software (in the creative cloud). I know we have the ability to install the software on two computers with one subscription, but the problem is, we can run those at the same time. So, the only option is to buy two subscriptions of Adobe. My question is, if my mother pay subscriptions, is it possible for her to pay the two of them with the same credit card, students of price?

  Thank you

  SCI

  Hello Tommy.

  Yes you can use the same credit card to buy a subscription on a second account.

  Concerning

  Bianka Attre