BlackBerry Smartphones Set Up missing Email

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• Problems for blackBerry Smartphones set up my email.

  Blackberry users out there:

  Maybe someone can help me. I bought a Blackberry Bold 9000 (second hand) and it has been configured with an e-mail address (which I don't know). How can I reset or remove this previous email address and start over with emails?

  Whenever I tried to go to the email address put in place either in my blackberry (email configuration) and on the web (https://bis.na.blackberry.com/html) I can't treat and it says this:

  Cannot create account:

  An account already exists for this BlackBerry® device. Please identify yourself or contact your
  1-800-331-0500 wireless services provider.

  I called ATT and they tell me that I need to contact the previous owner and have him remove his code PIN and IMEI of cellular phones e-mail address. Is there anyway that I can do it myself?

  Thanks in advance for your help.

  David

  Yes, you can call you ATT and ask them to release the ANKLE from the old account.

  Explain that you have purchased the device. Be nice, they do not have to do it for you, but they will be IF you explain that you need. Don't tell them that you need unlocked, you only need the output PIN.

• BlackBerry Smartphones BB Curve 8520 email settings out of box

  Configuration of e-mail.

  I recently bought a blackberry Curve 8520 and am unlocked, I had problems with installation - in my email.

  I should go to implement. Configuration wizard, click on send Setup.

  And only makes its appearance in my device that says: I want to use a professional email with blackberry enterprise server account.

  The e-mail settings: add more envelope account is missing!

  I activated my 100% fine host routing table, but I can't set up a personal e-mail, a company one.

  What and how do I do with it. I am brand new in BB.

  Any help much appreciated, thanks!

  Note:

  Some wireless service providers and third-party equipment manufacturers have processes called master reset, factory resetor master clear, which erases all the data and parameters for devices user non-BlackBerry carriers, restoring their to a 'factory' or 'out of box' State. The clear Pocket command performs this function even on a BlackBerry smartphone:

  Maybe I do it by mistake!

  Do you have BIS (Blackberry Internet Service) active on your account rather than BES (Blackberry Enterprise Service) - BIS is the customer service that allows you to add up to 10 personal email accounts.

  If in doubt call your carrier.

• BlackBerry smartphones send option missing on BB "BOLD"

  The send option is no longer available when replying to emails.

  Recently added from new e-mail account.

  Tried to send service books and starting difficult.

  Need to set the default e-mail account?

  Hey Shirewood,

  Welcome to the forums.

  You can have a database of the book service corrupt on your BlackBerry smartphone.

  The first thing you want to do is clear the Service book database on the device by using the following article.

  How to clear data from the BlackBerry Smartphone user

  Then return the service book and test with a new email to see if you are still experiencing the same issues.

  How to send books to service for the smartphone BlackBerry for BlackBerry Internet Service

• BlackBerry smartphones set curve 9320

  Just got a new bb cannot set up Guard email saying not connected to the internet! Loaded the bbm R59 MTN prepaid guest on hold awaiting authorization. Help, please!

  Do you have a data Plan BlackBerry enabled on your account with your carrier or mobile provider?

  You have to, to get the push RIM email functions you are looking for, as well as services of BlackBerry data such as the Web browser, Facebook for BlackBerry, BlackBerry Messenger and much more.

  Then call your carrier and you learn about to have added to your account BlackBerry data Plan.

  Good luck.

• BlackBerry smartphones can not open emails

  Hi - I can not open my emails this morning. Can see header, but when I try to open nothing happens. All the patches?

  Hello and welcome to the community!

  If it's for BES, then stop now and seek assistance from your BES admins.

  But if it's for BIS-based email, so with a strong carrier network signal (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books (pre-BB10 only devices)

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • Pre-BB10 ONLY devices. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your configurations for the relevant accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry smartphones can not receive emails and browsing!

  Juice I activated my blackberry services, a few days before, I can e-mail sent through my bb, but I can't receive mails through my bb... I n don't know wat happnd! as as I do hav navigation but I cannot see the maps or vision satellite of the Earth in the navigation of bb application, its just like a blankpage!

  Hello!!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If this isn't the case, then you should talk to your provider of mobile services for formal support.

  Good luck!

• BlackBerry Smartphones BBM resources missing files

  After a recent upgrade of my BBM icon label changed to net.rim.bb and when I click to send a BBM I get tell screen: Eception missing Exception of resource files.  How can I fix this?  I am running OS 6.0 Bundle 2647.

  Thanks for any help.

  Hello and welcome to the community!

  I recommend that you remove, then reinstall BBM:

  • KB10040 How to view or delete applications on the BlackBerry smartphone

  To reinstall, please see this KB:

  • KB17625 How to install or transfer has already purchased apps from BlackBerry App World for BlackBerry smartphone

  Otherwise, you would probably look much more drastic measures - WIPE, OS Reload, BBSAK Wipe/Reload, etc..

  See you soon!

• BlackBerry Smartphones not receiving all emails

  I receive only a few e-mails from my BB 9700 to my hotmail account, if I go online and log into my hotmail it is unopened emails that have not disappeared from my BB... anyone know why?

  Hello

  There are a few possible reasons... of what you say, it seems that you use hotmail WebMail interface from your computer (as opposed to Outlook or some other desktop e-mail application, which, if used might complicate things), these KBs may apply to your situation:

  • KB13374 Delay in delivery of email to the BlackBerry smartphone
  • KB15747 E-mail message delivery is delayed due to a Windows Live Hotmail account on the BlackBerry smartphone

  I also suggest that the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... ( Please wait for this before moving on to the next step) :

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS configuration for these accounts. Otherwise, you should contact your mobile provider for formal support.

  Good luck!

• BlackBerry Smartphones can not write emails, only not receive it?

  My curve doesn't let me write emails... I can receive, but if I try to reply to an email I can choose the option 'answer', but then I don't have any ' send' button... If I try to send a new message, well, I can write it and send it, but then it comes back with a red...

  Hello and welcome to the community!

  I suggest the following, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message to your BB to come...) Please wait for this before moving on to the next step):

  (1) registry HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network

  (2) remove and return Service directories

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • KB02830 Send the directories for the BlackBerry Internet Service

  (3) restart to take batt

  • Each time a random strange behavior or slow creeps, the first thing to do is a battery pop reboot. With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes. See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should try remove and re-add your BIS lines for these accounts.

• BlackBerry Smartphones Core Apps missing 9720

  I would like to install the Russian language on my SIM free Blackberry 9720 bought in UK (Carphone Warehouse). As instructed, I try to find basic applications in Blackberry Desktop software, but there is no basic apps. After searching the forums, I tried to install software 9720 on my PC but only the O2 version is available and there is still no basic apps. Also I tried to launch the Blackberry Desktop Software with administrative rights, but nothing changes. How can I install Russian language on my 9720?

  I have two PC: Windows 7, Office 10 and win 8, office 10

  Hello and welcome to the community!

  The easiest way is, on a PC (you can not do on MAC):

  (1) make sure that you have a current backup and your BB complete... you can find the instructions at the link in my auto-sig below.

  2) uninstall all the BB OS packages from your PC,

  (3) make sure you have the BB Desktop Software already installed

  • http://us.BlackBerry.com/software/desktop.html

  (4) download and install on your computer, the BB OS package you want:

  • http://us.BlackBerry.com/support/downloads/download_sites.jsp
  • If all you want are the levels of BONE, it is first sorted by carrier - the carrier supports, your search will be fast. However, some carriers are much slower than others to release updates. To really get the package up-to-date OS for your BB, you need to dig through and find all businesses that support your specific model BB and then compare the BONE levels they support.
  • Use this KB to guide you to choose the right OS package (which can be of any carrier):
  • • KB05305 Location of support for BlackBerry smartphones

  5) remove all copies of the SELLER on your PC. XML... There will be at least one and maybe 2, and they will be located in the same way or to (it changes based on your version of Windows) these files:

  • C:\Program Files (x 86) \Common Files\Research In Motion\AppLoader
  • C:\Users\(your Windows username) \AppData\Roaming\Research In Motion\BlackBerry\Loader XML

  6 (a) to change your level of BB OS installed (at level or lower), you can run the Desktop software and connect your BB... the software should offer the operating system package you have installed on your PC.

  6 (b) or, for recharging your BB OS level installed as well to change, work around the Desktop software and use the CHARGER. EXE directly, through step 2 in this process:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-device-software/how-to-reload-your-operating-syste...
  • Note Although written to "recharge" and the storm, it can be used to upgrade, downgrade or recharge any BB device model - depends on the operating system package you download and install on your PC.

  If, during the process of 6a or 6 b, your BB has an error '507', simply unplug the USB of the BB cord and reinsert it. do nothing else... This should allow the installation to continue.

  Good luck and let us know!

• BlackBerry smartphones can not receive emails!

  My blackberry has stopped receiving my emails to gmail.  My carrier is T-Mobile.  I did this thing Service books to return several times, but don't know what it is? I send Service books but so what? I'm not clear on the process of the SB.

  I have also made many battery grips, no luck.

  I turned off my connections, turns them off the phone completely for a few hours and then, still nothing.

  Can anyone help?

  Thank you!

  Finally a solution that worked! T-Mobile and the customer service unfortunately were not able to help, but research in Motion (RIM) my phone manufacturer has solved the problem of e-mail! Apparently, the old version of facebook causes conflicts with the receipt of emails.  You need to go into your Options, Options, advanced, then Applications, then click on Facebook.  Click the menu button, then select modules then scroll down your list until you see "net_rim_bb_facebook".  Beside that, you can see the version number.  You must have version 1.2.0.35

  If you have an earlier version, delete Facebook.  When you remove it, you will be asked to reboot your phone.  When you restart, the facebook icon will be the "desktop" of your phone.  Click on it, and it will take you to the site, so you can download the new version.

• BlackBerry Smartphones BB made leave emails on the server by default?

  New to my BB Bold 9900 and, while I can set up my email accounts, I wonder if BB leaves a copy of the emails it sends to the phone on the server? I use multiple POP3 e-mail accounts and you want to keep a master copy of everything on my PC / Outlook.

  Is there a parameter / switch anywhere on the phone to do this?  I tried to send emails and they seem to be left on the server but nervous to configure all accounts without knowing how it works!  I don't want to sync between Outlook & "BOLD".

  Any indication of the place where is would be appreciated.

  TIA
  DAV

  So, as you can see on the chart in the link, POP3 do not reconcile "sent" emails on the server.

  And 'push' email is the RIM technology. Not 'pull' as the iPad. If you can just go 'get' your email at will.

  There are ways to work around the old... for your email, put a "automatically BCC" email BIS yous put in place, to yourself.

  Then, set a filter on the enamel of your self do not push unit.

  And then, in your Outlook, you set a rule on mail entering yourself to be deposited in your "sent" folder

• BlackBerry Smartphones setting email filters on the non-Enterprise accounts

  I am a member of a rather active mailing list (sent to my Gmail account) that obstructs the Blackberry email application (and is a puzzle to be constantly marking as "unread").  How do I set a filter so that the mailing list emails are not sent to my phone at all, or as soon as they are in my phone are automatically deleted?  I use a Verizon 8703e model.

  Thanks in advance...

  This is how you can configure filters for not receiving mail on BB >

  http://www.BlackBerry.com/BTSC/KB04558

• BlackBerry Smartphones Set Up function does not not for email accounts

  I want to delete an e-mail account on my Bold 9700.   I click setup, e-mail account, internet mail, and then it does nothing else, it brings back me to set up the menu screen.  Seems to be stuck in a loop.  I recently downloaded the new OS 6.0.  Any suggestions?

  I found these tips already posted and did it and was able to delete the account - Yes:

  "It is a known problem and was back on BOARD. If all goes well they will have a resolution soon. Here is a workaround: from your browser, go to mobile.blackberry.com. Then go to share > Email. Scroll to other personal e-mails and click on join now, then start the configuration of e-mail. You should be able to integrate your e-mail accounts in this way until the RIM has solved the problem. »

  Thank you...