Problems of simple pass with Windows 8.1

I just bought a HP ENVY TouchSmart m7-j010dx Notebook PC running Windows 8.0 about 5 days ago. I was able to configure Simple Pass, scan and add numbers and associated passwords. Then I upgraded to Windows 8.1. Now, I am unable to open SimplePass, add extra finger scans, or change the settings since the last update to Windows 8.1.

I tried to re - install the program as a function of repair. It works by welcoming and accepting a fingerprint at the opening. When I click on the program in my Start menu as it begins to open, load databases, then disappears.

I then uninstalled Pass Simple and re-installed after you download it again from HP at this link:

http://h10025.www1.HP.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-122818-1 & CC = US & DLC = in & LC = in...

During the installation, there was a message needed me true API (x 64), which found the program installation and re-installed and then installed http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63224.exe

After you have reinstalled successfully Simple version 6.0.100.276, I rebooted my computer. However, the program is still not fully functional. I still can't open SimplePass, add extra finger scans, or change the settings. I am able to connect to Windows with a fingerprint, but he didn't ask me for analyses when I connect to different web sites.

I'd appreciate the help. Thank you.

See you soon,.

Ectophile

This message is for everyone who has problems SimplePass with Windows 8.1.

Christopher of Jeff, executive relationship at the Head Office of Hewlett - Packard Company contacted me personally after I had tried for 5 five months get HP to fix this. I submitted to a team climbs HP Case Manager, who offered me the following options:

# 01 Fix my computer free of charge. This shipment of the machine to them and the possability that I could lose data if they need to restore the operating system. I would be also without the computer.

# 02 Give me a free 3 year warranty extension on my current computer which includes a home service on some components, but not the motherboard and cover against accidental damage.

# 03 Give me an equivalent model new HP laptop computer with extended warranty of 3 years including in-home services and coverage against accidental damage. For this, restoring them my old computer AFTER transfer of programs and data to the new machine files. It was suggested that I go to the HP online store and browse the available templates. They also indicated that they would be willing to make minor improvements if my exact specifications are no longer available.

I am sure that these same choices could and should be available to ANYONE who also had these same problems very frustrating and annoying. After all, we all paid an additional amount for software and SimplePass fingerprint scanning equipment and are entitled to expect that it works with all versions of Windows 8.

If, as I have, you have also made several attempts to get this problem resolved by HP, Best Buy, Microsoft, or any other third party, without success, try to contact Jeff Christopher directly at [email protected].

I hope that this could finally solve this problem, and everyone gets the same fair and equal treatment that was offered to me.

I must also congratulate HP to finally take a step upward, appropriating and goes the extra mile to resolve this problem. Accordingly, my view of HP and my loyalty to them, increased considerably.

See you soon,.

Joel

Tags: Notebooks

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