Problems with factory reset on a Packard Bell

Hi cox.haley1,

After a Microsoft update Tuesday May 13 laptop Packard Bell Easynote TK85-GN-051UK of my granddaughter had a huge problem with the start-up that could only be ordered with a Factory Reset. Finally I had all this work and re-installed all software programs. Several days later, after update of Microsoft more, another problem arose that could only be fixed again with a Factory Reset, so I had some things to begin to repair, but it got stuck in the Installation of the software... Install Office 2010...33/45

18hrs. later he was still stuck there.

I sent to Packard Bell for re-installing operating system Windows 7 DVD & utilities drivers & Applications DVD... Incl. postage. £37.

They have not worked as once more stuck in the same place.

Packard Bell is a Dutch manufacturer and a subsidiary of Acer will help so I don't need to waste money on recovery discs.

Can anyone suggest something to help please?

Separated from the:

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-system/Windows-cannot-complete-installation-in-safe-mode/5e913a56-B29B-4386-A462-20e1991a1edc#LastReply

Thank you. All sorted now. There is a corruption of Microsoft Office files. Formatting of hard disk. Re-installed my Windows 7, etc and then all software, updates everything and now all is well again.

Tags: Windows

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