Problems with my subscription...

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• I have problems with my subscription to Adobe Stock.

  I have problems with my Stock of Adobe account. I tried to update my account for the past few weeks after getting my new debit card, once I noticed that 2 of my stock payments didn't cross it. (I was not on the stock of recent times) I've updated my card, he said thank you, now you can use your account... but it is always as I do not have. I contacted the chat and it reactivated my account charged $ 8,81 on my account and he said: I'm in charge again on 13 February for monthly salary. I even got an email saying that my account has been reactivated. When I went to concede a photo, he brought me to a new page to 'buy' the image, subscribe, ect... as if I don't have a subscription. I had Adobe Stock since last August and should have flight path so pictures since I have only licensed 25 of 40 images. These do not show either. I even tried to buy the week last with her still pending at Paypal. She wanted me to pay $10 plus ($49,95) to subscribe to a photograph of annual Adobe + stock, even if my last year does not expire until April. Certainly feel frustrated here. Is anyone having problems with the subscription?

  Hello

  The distribution of your Stock has been updated.

  Kind regards

  Bev

• Problem with new subscription activation

  Hello

  I accidentally activated my new subscription to Adobe Creative cloud on my boss's account.

  Could you please turn off and send me a new code, so I can activate it on the right account?

  This is the code: Adobe® Creative Cloud™ Student and Teacher Edition [deleted by Moderator]
  

  I tried with the company where I bought it to cancel and reactivate (Surfspot.nl), but unfortunately they cannot me more help.

  Please get back to me as soon as possible, because I really need.

  Please let me know if you need more information to help me with this problem.

  Kind regards

  Sanne van der Ploeg

  Contact support - for the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone...

  Make sure that you are logged on the Adobe site, having cookies enabled, clearing your cookie cache.  If it fails to connect, try to use another browser.

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html ( http://adobe.ly/19llvMN )

• Problems with paid subscription still saying I should buy.

  I bought a subscription to photoshop and lightroom for PC, but CC is still saying I should buy subscription. I tried all methods to solve this problem, but it did not help. What should I do?

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• Problem with the subscription of the creative cloud

  Hello everyone, I decided to subscribe to creative cloud with the monthly for students € 15.86. Once subscribed, they climbed over the money immediately from the book, when I went to install the program tells me I have 30 days trial and I have to buy. As you can see I did my subscription? Thanks in advance to all those who risponderenno. Alessia Massimila

  
  

  
  

  
  

  
  

  
  

  Ciao a tutti, ho deciso di abbonarmi con cloud creative it mensile by da students €15.86. Abbonata Una volta, mi hanno scalato subito i soldi dalla carta, quando sono andata ad installare I programs mi dice che ho 30 giorni di prova e devo acquistarli. Come e possibile visto che io ho fatto the abbonamento? Grazie in pre-empted a tutti che risponderenno located. Alessia Massimila

  Hello

  Please see the below help documents:

  Applications creative Cloud back in test mode after an update until 2015 for CC

  Solutions to connection errors, activation and connection with creative Cloud applications and Creative Suite

  Kind regards

  Sheena

• Hello I have a problem with my subscription

  
  The system did not accept the credit card I have used so far, I checked in the Bank and it's all good, what can I do?

  If you already have the subscription please contact customer Customer Contact and change the region as directed in your area

• problems with student subscription

  Hi, I'm buying an annual pass for the next adobe CC, but after I filled out all the fields I'm stuck on the confirmation step: it does not show anything! There is no button to click or the fields to complete, it gets stuck on the page.

  Hello

  Try using another browser,

  or reset the browser, clear your cookies, cache.

  Hope this helps!

• Problem with subscription and cannot contact the support

  good night someone maybe I could help... I can do to be able to contact this company nesecito solve a problkema that I have with this subscription thank you very much and I hope that your answers... Thank you

  While the forums are open 24/7 you can't contact Adobe support at any time

  Chat support: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Problem with subscription canceled

  Hello I have a problem with Adobe Stock.

  A few days ago I contacted adobe support using the cat in order to cancel my subscription to Adobe Stock. I did this to avoid the periodic payment after 1-month trial.

  Today, I logged on Adobe Stock and I noticed that I got more than 10 pictures.

  I wouldn't have these images that I don't subscribe to Adobe Stock more. What is going on?

  Thanks for your help

  Hi, Domenico,.

  We reported it to the team of Stock. No more credits on your account.

  Those who have been implemented, you can use and their license.

  Thank you

  SIMAR

• Good afternoon! I had a problem with Adobe Muse to pay. I was transferred to the free subscription. In a letter to the mailbox said he indicated that the need to update the card payment in detail, but I can do, and the site gives a

  Good afternoon! I had a problem with Adobe Muse to pay. I was transferred to the free subscription. In a letter to the mailbox said he indicated that the need to update the card payment in detail, but I can do, and the site gives an error. Credit card remains the same.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Problem with subscription package of photographers (lightroom and photoshop)

  Hi all, I have a problem with lightroom and photoshop (photographers package subscription), I downloaded both of them creative clouds and when I open it says them that I have a trial version for 30 days do you know how I can fix this problem? Thank you!!!

  Your subscription to cloud shows correctly on your account page?

  If you have more than one email, you will be sure that you use the right Adobe ID?

  https://www.adobe.com/account.html for subscriptions on your page from Adobe

  .

  If Yes

  Some general information for a subscription of cloud

  Cloud programs don't use serial... numbers you, connect you to your cloud account paying to download & install & activate... you may need to sign out of the cloud and restart your computer and log into the cloud for things to work

  Sign out of your account of cloud... Restart your computer... Connect to your paid account of cloud

  -Connect using http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html

  -http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html

  -http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html

  -http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html

  -ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp

  -http://helpx.adobe.com/creative-cloud/kb/license-this-software.html

  .

  If no

  This is an open forum, Adobe support... you need Adobe personnel to help

  Adobe contact information - http://helpx.adobe.com/contact.html

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  -Select your product and what you need help with

  -Click on the blue box "still need help? Contact us. "

• I had endless problems with Lightroom since the purchase of subscription for one year in December 2014. Now, the development Module was disabled, as they claim that my subscription has expired...  He spent more time to work does not, and I'm bitterly briv

  I had endless problems with Lightroom since the purchase of subscription for one year in December 2014. Now, the development Module was disabled, as they claim that my subscription has expired...  He spent more time to work does not, and I bitterly regret it.  Help, please!

  Open the Adobe Creative Cloud application then go to preferences then sign out and then sign back with the same Adobe ID that you used to purchase the subscription photographers, that is to say the same e-mail address and password.

  Then open Lightroom and go to the Help menu and make sure that it is signed in with that Adobe ID email address.

• I have a problem with my creative cloud subscription.

  I have a problem with my creative cloud subscription. I used the creative cloud for about 1 year now. I paid monthly fees for the Package of Adobe curriculum for about 1 year. (I pay 35200won (KRW) every month from 19) And today, I update my creative cloud to the CC2015 version, and now I have to use the free trial version. I can't use the previous version more. And I have to renew their subscription. I think that my membership things has a problem. So I think on my creative cloud membership cancellation, but my monthly payment is already in. In other words, I have to use free trial versions of the program (CC2015), but my money for June 20 to July 19 monthly rate has already contracted.  I want to get refund or some useful to the resolution of this problem. I'll wait for your answer.

  How to cancel a subscription cloud creative

  To the link below, click on the still need help? option in the blue box below and choose the option to chat or by phone (do not support the weekend)...

  https://helpx.Adobe.com/contact.html?step=CCSN_membership-account-payment_cancel-your-memb ership_stillNeedHelp

• Mr. Eddie Hawke [problem with interruption of subscription trial offer]

  I had an account for CC for quite awhile and a few weeks back he was interrupted when I tried to update to Photoshop by an ad for a free trial. This seems to be the only way to go on my screen.

  The trial is time expired and now and I can access Photoshop without going through a free trial ad (which I couldn't since I just had a). I can access to Lightroom, but not Photoshop.

  Can I please continue with the subscription that I have which is CC with Photoshop and Lightroom?

  How do to where I was I want to change my subscription account?

  [As published for the clarity of the question and the future forum search... MOD]

  Troubleshooting FAQ: What should I do if I have a subscription, but my application acts as if I had a trial?

• Problem with Keychain

  I recently bought a new subscription to BitDefender Anti Virus for my new Mac running OS X El Capitan.  I had on my previous Mac, running OS X Yosemite.  My husband now uses my old Mac and it has updated to the new subscription very well.  My new Mac will not recognize the new subscription and will not work the old BitDefender or the other.  With the help of the BitDefender Support, I tried several was to install, but after installation, it won't let me past the login page.  BitDefender support says there is a problem with my keychain and I will need to uninstall and reinstall OS X El Capitan.  I really hate to do this!  Has anyone else had a similar problem?  Any suggestions on how to fix?

  Any suggestions on how to fix?

  Yes. "BitDefender" is worse than useless and you should get rid of it.

  Please remove "BitDefender Antivirus" by following the instructions on this page. I can't guarantee the effectiveness of these instructions. If they do not work, see the developer for more information.

  Back up all data before making any changes. Never install a software "anti-virus" or "anti-malware" again.