Problems with video streaming (laptop HP with windows 8)

When I stream videos or watch a DVD with my HP laptop, often enough the video slows way and audio will sound very strange-sounding and the dialog box is slow and very robotic, sometimes, when this is the case I will also have a pop-up indicating that the silverlight plug in has stopped working. I have the window pop up maybe 1 out of 10 times the problem occurs. Can you tell me what could be the cause of this and how can I solve this problem? Please and thank you :-)

Hi Dephne,

This problem may occur if an existing Silverlight installation or uninstall has become corrupt.

You can see the following article from Microsoft to clean installation of Silverlight on your computer and check if it helps.

How to manually clean a Silverlight broke in Windows 8 installation

http://blogs.msdn.com/b/webapps/archive/2013/05/23/how-to-manually-clean-up-a-broken-Silverlight-installation-in-Windows-8.aspx

I hope this helps.

Please report if the problem persists and we will be happy to help you further.

Tags: Windows

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