Problems with Windows 7: Internet Explorer and black screen

I recently took my old Acer Aspire laptop 8375 from the dead. If I remember correctly, it is from 2008 and has Windows 7 installed on it. When I try to start my PC, everything's fine until it connects to the account. Suddenly, a black screen will appear with a message saying: Internet Explorer has stopped working. I have tried different methods: looking for online solutions (did not work, window closed without results), open the Task Manager and IE (did not work), trying to open other applications didd work tho, but my google chrome didn, t work as well running. I forgot to mention, I could use my cursor on the black screen. Could someone help?

Hello Kent,

Thank you for your response.

I appreciate your time.

If the computer boots to the office, you can use the steps described in this article and check the problem with Internet Explore.
Reference:
What to do if Internet Explorer does not work
http://Windows.Microsoft.com/en-us/Internet-Explorer/IE-crashes-stops-working#IE=ie-11-win-7

Note: The feature reset the Internet Explorer settings can reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings. Reset Internet Explorer is not reversible, and all the previous settings are lost after reset.

Please keep us updated.

Thank you

Tags: Windows

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