problems with windows vista

I have windows vista and Trend Micro antivirus... I have a fake antivirus program which swept out of my system. We have fixed this, but I can't use Internet Explorer (but google chrome is ok) and when you click the start here button where there should be a list of my recent programs it is empty. Worse, it's also that I can't find anywhere system tools to do a disk cleanup or defragmentation. can someone help me with this. I need to clean my bad disk... they are full of temporary internet files. I tried looking everywhere and can not find it anywhere. Help, please

Hello

Let us know what fake virus you would help us help you.

The use of the methods in this Guide to uninstall should solve your problems. RKill and run FixNCF.reg
and check the other methods in the Guide and those below in this response.

--------------------------------------------------------------------------------------------------------

Remove Win 7 Antispyware 2012 and Vista Antivirus 2012 changing name of thugs
(Uninstall guide)<-- read="" this="" link="" for="" removal="">
http://www.bleepingcomputer.com/virus-removal/remove-win-7-AntiSpyware-2012

See if you can access the internet using the safe mode with networking (repeatedly press F8 as you start).
If you are unable to access the internet, then you will need download the programs on another computer
and transfer to it on removable media such as CD, DVD or USB drives.

It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.

TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684

Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free

SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE

Run the malware removal tool from Microsoft

Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.

You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)

Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en

Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en

also install Prevx to be sure that it is all gone.

Download - SAVE - go to where you put it-right on - click RUN AS ADMIN

Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/   <-->
http://info.prevx.com/downloadcsi.asp  <-->

Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp

Try the demo version of Hitman Pro:

Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro

--------------------------------------------------------

If necessary here are some free online scanners to help the

http://www.eset.com/onlinescan/

-----------------------------------

Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htm

Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx

----------------------------------

http://www.Kaspersky.com/virusscanner

Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1

--------------------------------------------------------

Also do to the General corruption of cleaning and repair/replace damaged/missing system files.

Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

Enter this at the command prompt - sfc/scannow

How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
generates in Windows Vista cbs.log
http://support.Microsoft.com/kb/928228

Run checkdisk - schedule it to run at the next startup, then apply OK then restart your way.

How to run the check disk at startup in Vista
http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

-----------------------------------------------------------------------

If we find Rootkits use this thread and other suggestions. (Run UnHackMe)

http://social.answers.Microsoft.com/forums/en-us/InternetExplorer/thread/a8f665f0-C793-441A-a5b9-54b7e1e7a5a4/

=========================================

If necessary once you are sure that the malware is removed completely:

You can try an in Place upgrade/repair Installation that allows to maintain the programs
and although redundant data backups are always a good idea.

You can use another DVD that aren't copy protected but you you need to own
Product key. It must be the same version 32 or 64 BIT Vista OEM. Also the system
machine to usually sell the cheap disk since you already own Windows. Don't forget to make a
good backup or 3 (security in redundancy).

On-site upgrade
http://vistasupport.MVPs.org/repair_a_vista_installation_using_the_upgrade_option_of_the_vista_dvd.htm

This tells you how to access the System Recovery Options and/or a Vista DVD
http://Windows.Microsoft.com/en-us/Windows-Vista/what-happened-to-the-recovery-console

How to perform a repair for Vista Installation
http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html

I hope this helps.

Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

Tags: Windows

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    See you soon.

    Mick Murphy - Microsoft partner

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    ---------------------------------------------------

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    This tells you how to access the System Recovery Options
    http://windowshelp.Microsoft.com/Windows/en-us/help/326b756b-1601-435e-99D0-1585439470351033.mspx

    Try recovery options Startup Repair

    How to do a startup repair
    http://www.Vistax64.com/tutorials/91467-startup-repair.html

    Method 2: Start the system in safe mode and then use the system restore feature

    How to make a Vista system restore
    http://www.Vistax64.com/tutorials/76905-System-Restore-how.html

    You can also do a restore of the system of starting with a Vista disk.

    Method 3: Use the downloads at the end of this article - note for Vista x 86 versions 32 bit and Vista
    x 64 64-bit.

    The update is not installed successfully, you receive a message, and the computer restarts when you try to
    install an update in Windows Vista
    http://support.Microsoft.com/kb/949358

    ------------------------------------------------------

    Once you are in Windows I was running once again reset here as a precaution.

    How to reset the Windows Update components?
    http://support.Microsoft.com/kb/971058

    Hope this helps sort it out for you and happy holidays!
    Rob - bicycle - Mark Twain said it is good.

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