Process of Firefox starts but doesn't show main window
Hello
Since a few days, I can't start Firefox. The beginning of the process, but hangs with a memory fixed space and zero CPU usage, and the main window simply will not start. No accident report is created. Kill the process and try again is the only option.
I tried to start Firefox as administrator, which works (but is not recommended from a security perspective), and the fact Firefox start when Windows is in safe mode. Firefox also starts when TrendMicro OfficeScan processes are stopped, but it is hardly a solution in a commercial environment, be admin on my machine is already a special case.
Periodically, events, Firefox starts, but the next time that the issue is back.
After trying several methods of troubleshooting, I tried to perform a clean installation, nothing helps:
-Remove Mozilla of App Data records (roaming and local)
-Uninstall Firefox
-Remove possibly remaining Mozilla Firefox in Program Files (x 86)
-Run CCleaner
-Restart
-Re-install
Currently I am looking in a procedure that could help me determine with certainty if OfficeScan is actually guilty and try to prove to my IT Department in order to the make degenerate into TrendMicro. Of course, if OfficeScan is not guilty, to find that a solution would be too perfect...
System information:
-Windows 7 Enterprise SP1
-TrendMicro OfficeScan
-Firefox latest version, 40.0.2 for the moment, the stub Installer.
An alternative to consider is the Extended Support Release (ESR) version of Firefox? It is based on Firefox 38 but receives security patches at intervals similar to the standard version. Enterprise software providers can use this trial version (I guess they test...).
You can learn more about ESE here: http://www.mozilla.org/firefox/organizations/
To install it, I suggest:
Clean reinstall it
We use this name, but it isn't about deleting your settings, this is to ensure that the program, files are clean (not incompatible, corrupt or exotic code files). As described below, this process does not disrupt your existing settings. Don't uninstall NOT Firefox, that does not need.
(A) download a fresh Installer for Firefox 38.2.0esr of https://www.mozilla.org/firefox/organizations/all/ in an ideal location. (Scroll down your preferred language).
(B) the release of Firefox (if any).
(C) to rename the program folder, either:
(Windows 64-bit folder names)
C:\Program Files (x86)\Mozilla Firefox
TO
C:\Program Files (x86)\Fx40
(Windows 32-bit folder names)
C:\Program Files\Mozilla Firefox
TO
C:\Program Files\Fx40
(D) run the installer downloaded to (A). It should automatically connect to your existing settings.
Install and run?
Note: Some plugins can only exist in the old folder. If it is missing something essential, present in these files:
- \Fx40\Plugins
- \Fx40\browser\plugins
Tags: Firefox
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Photo: http://i.imgur.com/MS5PaaM.png
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Windows 7 (32 bit)
Intel Pentium Dual CPU (1.86 GHz)
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- 2
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Concerning
Véronique
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