Proxy for HP Envy 17 "laptop touch screen settings

Today - 13/12/2015 @ 16:25 (Pacific) - laptop bought 14/12/2014 @ Costco

10 months - issue began

2015-01-27 - 09:00 - 10:00

After the installation of Citrix Receiver v4.1 (by my employer), I noticed a Trojan virus was detected by McAfee and quarantined.

Then, I had problems connecting to Citrix with the new responsible application.

Then I noticed that I couldn't access the Gmail e-mail

Then I noticed that I couldn't reach MSN.com or other websites - possibly firewall blocking access - maybe after Trojan has been discovered

Was responsible for checking the Proxy settings under the spell of settings PC settings > network > Proxy and I noticed a duplicate entry.  (Win 8.1)

I removed the redundant entry and click SAVE.

http is 127.0.0.1:49239;. http = 127.0.0.1; 49239

Don't know what to do next.  Icons and shortcuts seem to lock up and nothing doing on occasion, and I can't access the internet.

I renewed my McAfee LiveSafe - since Internet Securty, performed a full scan with no problems reported. However, I get a notice that McAfee wants to quarantine some Soft Adware that wants to run.

I applied all the patches from HP recommended for my laptop computer and rebooted several times.

After a few fixes, none of my windows would work, but I could click on it.  Now, after a few updates, I can click on my windows again and applications appear to run.

I need to access the internet or this laptop is useless for me!

How to reset my laptop to factor settings or fix this proxy?

Is possible with HP remote support?

Costco extended my warranty of 2 years.

I have a case of office help Costo Concierge #, but they sent me on to www.support.hp.com (800) 474-6836.  So far, I'm just going around in circles and do not receive a lot of useful support.  I hope that this Forum will help going me in the right direction.

Thank you!

TAD0JAZZ

It is a solution very full; However, I have chosen to reset to the factory settings and set to level to a Windows 10 in the process. Who decided most all my problems.

My next challenge is to get the Beats Audio drivers updated. I have very little control volume with the audio driver by default that it installed when I upgraded.

I accept your solution.

Thank you!

Todd

Tags: Notebooks

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