Want TS 17: HP Envy 17 laptop touch functionality in Windows 10 TS

When in point 8.1 of Windows touch screen worked without problems.  When Windows 10 was initially installed, the touchscreen has been fully functional (scrolling, selection, expansion, scroll to the right to open the center of the action, etc..).

After the first major update of Windows 10 (KB3081424), which was installed on 06/08/15, the touch screen features are located in many programs of functions/Microsoft Windows.  For example, the center of the action can no longer be opened by sliding to the right side of the screen, the material on the screen can no longer scroll button (the touchpad still works for this function) and function magnifying glass (pinch/expansion) does not work on the touchscreen (it still works on the touchpad).  In Adobe Acrobat DC, when enabled in this program, the touchscreen is functional to scroll through a document.  In different Microsoft programs (for example Outlook; Edge browser, etc.) the touch screen works only to locate the cursor/selection text, but that's it - except that the features of the touch screen to click on something to select are fully functional in all situations.

The day after the installation of the update of Windows 10 KB3081424 an update has been installed for the touchscreen controller (update of the screen USB touch controller eGalaxy A80F-), but it has no effect on the functionality of the touch screen.  Since then, the next Windows 10 major update (KB3081436) was installed on 8/11 having no impact.

How to restore the touch feature complete.

@EdB216,

Hello and thanks for the display on the HP support forum.  What you can do at this point that there are several updates released by microsoft and hardware vendors is running the Windows Update Troubleshooter.

If this fails to solve the problem.  The only option will be to restore the operating system to the previous, until HP gets the drivers so that they can release them on the support page for your laptop for Windows 10.

Thanks again for posting and have a great day.

 

Tags: Notebooks

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