PSC 1600 all-in-one does not print because of false paper jam

The printer will print not a WORD doc due to a false paper jam.  It will print a scanned doc that proves that there is no paper jam. The document remains in Quebec, and when I click on the printer icon, and open the folder it says "paper jam".   How can I get the printer to recognize that there is no paper jam?  Operating system is VISTA.

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Try to uninstall and reinstall your software. Before you do, try to restart your computer and try again to print.

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