purchase could not be completed

Please help me I can't buy items

If you also receive a message contact iTunes support then you will need to do (you already know that you talk only to other users on these forums):

-go to http://www.apple.com/support/itunes/ww

-Click on the flag of your country

-Click on contact Support to the upper right

-Click on help under "Talk To Us".

Or use this form: https://www.apple.com/emea/support/itunes/contact.html

Tags: iTunes

Similar Questions

  • your purchase could not be completed itunes

    Am has this issues on my account, I can't buy something please what is the solution to this? your purchase could not be completed itunes?

    What did he say?

    Have you contacted iTunes support?

  • Your purchase could not be completed

    When I want to buy the head of State... what to do?

    Hi Alexander_dx316,

    I understand that you receive a message "your purchase could not be completed" on your Apple TV (the community you posted in).

    The first thing I would say is to log out of your iTunes Store account, then update your billing information.   This includes enter them your debit card or credit card number, expiration date and security code.  In addition, make sure that the name on the card and the billing address match the information on your bank statement.  Reconnect to your iTunes Store account when you're done.

    Modify or delete your Apple ID payment information

    If you have a balance on your iTunes Store account, and your current payment method does not work, you can try to use a different credit card or buy a gift card from a retailer iTunes local and which apply to your account to clear the balance.

    How are charged purchases on iTunes Store

    When you make a purchase, content credits are used first, as long as the value of the item you buy is less than or equal to the value of the credits. Gift cards are used then. If your gift card is less than the total cost of the purchase, the payment method that you have paid to the record is charged for the balance.

    If these steps do not resolve the problem with your account, please get in touch with the iTunes Store support team.

    Take care.

  • We get an error that your purchase could not be completed, please try again later. "when buying

    * Original title: need help buying something at the far Windows 8

    I added a method of payment, I was about to pay it, but when I click on 'pay', he said "your purchase could not be completed, please try again later."

    Could someone help me please?

    Hi Lloyd,

    We appreciate your patience. I will do my best to help you solve this problem.

    I wish that you make sure that the Windows Firewall and Windows Update services are set to automatic and see if that fixes the problem.

    Here are the steps:

    Restart the Windows Update and Windows Firewall services and check.

    1. Press or press the Windows key + R, type services.msc and press ENTER.
    2. If you are prompted for an administrator password or a confirmation, type the password or click continue.
    3. Locate the Windows Update, Windows Firewall services.
    4. Double-click the two services and set its Startup type to Automatic.
    5. Servicesnearby.

    Keep us informed on the status of the issue. We will be happy to help you.

  • "Windows Store" your purchase could not be completed: something happened and your purchase could not be achieved "why is this error that occur?

    When you try to download any application in the Windows store I get the error message "your purchase could not be completed: something happened and your purchase could not be completed. I am connected to the internet and signed on my Microsoft account. It's a common mistake others are experiancing?

    Hi, Simeon,.

    Are you by chance using the built-in administrator account?

    Have you tried to clear the cache to store (if you are facing the same question that Gaara was)?

    From the Office:
    Press the Windows key + R
    Type WSReset.exe and press enter
    Reset

    You can also try the following:

    The process below will put you in a "clean boot" that allows only Microsoft services to run at startup. This will prevent only 3rd-party programs and services from loading at startup.

    From the desktop:
    Press Windows key + R
    In the run box, type msconfig and press enter
    On the Services tab, select hide all Microsoft services and click on disable all the
    On the Startup tab, click to open the Task Manager
    On the Startup tab, right-click and disable each startup item and then close the Task Manager
    Click apply/OK on the System Configuration screen, then restart

    Once you have completed the test, remember to set your computer to a normal startup.

    @Gaara, do you remember what test you ran exactly?

    Thank you!

  • Windows Update cannot check the updates because the service is not running. You may have to restart your PC and Windows store indicates the that purchase could not be completed

    By updating the windows error stating "Windows update cannot check for updates because the service is not running You may have to restart your PC. "  . and also during the installation of applications to store error display ' purchase could not be completed error code 0 x 80070424 "I tried the convenience store and boot, but none of this has solved my problem please suggest me what to do.

    Hello Bond,

    Thanks for posting your question on the Microsoft community.

    I appreciate your efforts to resolve the issue and your efforts to resolve.

    Windows store may not work because the store cache corruption. Windows Update problem may occur if services are related are arrested because of corruption in the Windows updates.

    I suggest you use the steps in this article and the Coachman.
    Reference:
    Error message 'Windows Update cannot Check For Updates' when you try to install the updates
    https://support.Microsoft.com/en-us/KB/2730071

    Please also reset the cache Windows store and check the issue. Please follow these steps:

    a. press Windows + R keys together to open the run window.

    b. type the following command in run and press ENTER.

    wsreset.exe

    I hope this information helps.

    Please let us know if you need more help.

    Thank you

  • I can't buy apps in Windows 8 Store: "your purchase could not be completed, something happened and your purchase could not be completed.

    When I try to buy an app out of the store, I get the message:

    "Your purchase could not be completed . " something happened and your purchase could not be completed '

    A new attempt of results in the same error.

    I tried most, if not all, solutions to this problem on the forums (definition of the location, date/time, reset the windows store, crossing the local profile cache, using several computers running different versions of Windows 8, using "sfc/scannow" in a command prompt, etc..)

    • This issue is not present on my windows phone 8 device.
    • At one point, I was able to buy apps with success.
    • I recently configured a VPN (Although disabling the VPN does not solve the issue)
    • I run 2 PCs of Windows 8 and use the same Microsoft Account for both
    • I recently transferred a XBOX live gamer tag to my Microsoft Account
    • I have a credit card and a PayPal account set up in my billing options
    • Recently, the PayPal account was not properly authenticate on my windows phone, I deleted and added it and it now works fine
    • In the account for the store settings (Windows + C |) Settings | Your account | Payment and Billing Information), he said: "before you can purchase an application, you must add a payment method to your account" when I click on add a doesn't MATTER.  To http://account.live.com billing options, there are two payment options clearly listed and functional.  What happens?

    That's all that I think I speak for the moment.  I know that Microsoft is currently changing parts of the Microsoft Account system, but I didn't know that an error like this would be because of that.  So I want to know what I can do to solve the problem immediately.

    Thank you

    OK, I solved the problem.  I still have questions using my PayPal account, but now I'm able to use my credit card.

    Here's what I did:

    1. Open the app Store
    2. Press the Windows key + C, then select settings
    3. Select the option menu: your account
    4. Select "Change user", then to connect to ANOTHER account. (I tried to simply connect to the same account again, and it did not work)
    5. Select the Add payment option (which should now work and load a menu)
    6. Close the menu and return to your old account using Exchange User
    7. Click on add payment option once again, it should now really open. (Assuming it wasn't before, that, for me, it wasn't)
    8. It will now allow you to add a payment, and I suggest strongly that add you payment options you have currently listed there.  I think there is a problem with the PayPal accounts in particular.
    9. Buy your favorite again, applications finally.
    10. Fact.

    My PayPal account still does not work after that.  Well, I think it has something to do with the settings "preferred payment method" Paypal.  It might be interesting to contact PayPal on this subject, because I am able to use regular credit cards perfectly well after this "correction".

  • Cannot install app-error: your purchase could not be completed

    How can I install apps on the store? all I get is YOUR PURCHASE could not BE COMPLETED

    Hello Daphne,

    You are unable to install a particular application, or can you get this error for all applications?

     

    An error code is displayed with the error message?

    I suggest you try the steps suggested in this article and checking:

    http://Windows.Microsoft.com/en-us/Windows-8/why-find-install-app-Windows-store

    Try these steps and let us know the results.

  • App Store works don't make mistake, "something happened and your purchase could not be completed."

    I have connected to Windows Live and my computer. While earlier I could download Apps from the AppStore Windows without problem, I do now face the most useless error message EVER:

    "Your purchase could not be executed.
    "Something happened and your purchase could not be completed.
    If anyone has any idea what that 'something' means, please let me know. I get very frustrated with most of these "apps".
    If an employee of Microsoft Windows is reading this, please be more informative and less redundant with your error messages.

    CDL42

    Try to clear the Cache of the Store

    Press Windows key + R

    Type: WSReset.exe

    Also can you try it and tell me what is happening

    • Press the Windows key + C (while on the shop page)
    • Click settings
    • Click App updates
    • Select synchronization licenses

    What happens when you click Synchronize licenses?

  • message "your purchase could not be completed" when you try to install Adobe Reader from the Windows store

    I try to install Adobe Reader Touch to my Surface installed Pro Windows 8.1 Microsoft Windows store.  I get the following message is displayed:

    "Your purchase could not be executed.

    Something has happened and it's impossible to make your purchase.  "Error code: 0 x 080070057.

    Only, this seems to be a problem with Adobe Reader Touch.  I was able to install applications from other vendors and Adobe (for example, Photoshop Express to the elements).  So it doesn't seem to be a problem with my Adobe account, or a problem with Windows Store system.

    Anyone have this problem?  All solutions?

    THX.

    Hi jjquinn75

    I recommend contacting Microsoft about this error message as it is returned by the windows store program.

    Furthermore, I you recommend to download the installer for Adobe reader offline using this link (Adobe - Adobe Acrobat Reader DC Distribution ) and then try to install on your device pro surface.

    Kind regards

    Rahul

  • the operation could not be completed error 1035 com.apple.mobilephone

    I have phone 7 and a mistake on putting in place the reception of voice mail

    the operation could not be completed error 1035 com.apple.mobilephone

    Same error message, even tried operation. iPhone 6, iOS 10.0.1

  • Installation of updates could not be completed after reboot

    I have a few updates. When I click on update, the full download and then they ask for reboot the device. When the beginning of the device running, they show the installation a message show bar "installation could not be completed try to update again...» "I try again but still the same problem. It's been like months I couldn't do updates. Help please!

    Hello A.MROUWEH,

    Thank you for reaching out to the Community Support from Apple. I know how it is important to keep your applications up to date and I have some information that can help. Whenever we see problems with updates and downloads of the app, it's a good idea to disconnect from the App Store by clicking on the Store menu and selecting "logout".

    Then, you restart the Mac and reconnect and see if it will download updates. If the problem persists, test the behavior in safe mode by following the steps in this article: try safe mode if your Mac does not start-up.

    Let us know if the problem persists. The entire community is here to help.
    Best regards

  • "In - app Purchase: may not be completed."

    So, yesterday I made a purchase in-app on the app 'Pokémon go' (2 or 3 points) and today when I tried to make another purchase, the system tells me: "your purchase could not be done: If you need help, get in touch with support of iTunes through www.apple.com/support/itunes/ww/ system."

    I called my Bank and asked them if there was anything the purchase of blocking and they state that there is no problem and you can not buy anything without a problem. So I guess that / assumes that the problem is caused by iTunes.

    If anyone can help me please, ill would it not wonderful

    Ty.

    Click here and ask for help from the staff of the iTunes Store.

    (143854)

  • I have an iPhone 6 and an iPad Air both have always been updated you are prompted and are therefore currently operating on 9.2.1. It just says: update could not be completed, and that was in the 11-15. I pay for extra storage if this isn't the issue...

    I have an iPhone 6 and an iPad Air both have always been updated you are prompted and are running 9.2.1. I can't get either do an iCloud backup, he repeats to me just last backup could not be completed. The last successful backup has been in November 2015. I pay for most large storage storage account is not the problem but, the fact I pay for cela and cannot use it is very frustrating = / I really need to get my backup iPhone I have a few important pictures there. I have read other posts, but nothing useful there. Is this a problem in one of the updates at this time or some other interferente app? Or? Thank you...

    Welcome to the Apple community.

    Please check that your device is correctly connected to the wireless internet (settings > wifi) and is plugged into a power source, check also that you have enough space in iCloud for your back upward.

    You can check the space available in settings > iCloud > storage and the space needed for the next backup to the settings > iCloud > storage > Storage manage > backups > appliance > Back Up Options > next backup size (wait for the spinning until the gear icon).

    Assuming that you are eligible for iCloud upward, you should try a forced first stop, hold down the buttons side in top and home together until the unit stops, then restart by pressing the side/up button.

    Then, try to connect the device to a new location (different WiFi network)

    If your backup continues to fail, you can try to disable the backup on your mobile device (settings > iCloud > backup), reboot the device and then turn on BackUp on new.

    If this help not disable backup again, remove your existing back to the top of settings > iCloud > storage > Storage manage > backup > this device (scroll down) > delete backup, restart the device and then turn on BackUp.

    If you are unable to make a return to the top, try to connect on iCloud (settings > iCloud (scroll down) > Sign Out (you will need to enter your password at this point), restart the device and sign in iCloud to settings > iCloud.)

    The next thing to try would be to restore your network settings. (Settings > general > reset > reset network settings)

    Reset your network settings will erase your cell phones and wireless network settings, including saved networks, passwords for wifi and VPN settings, that you can use. It will affect to the Internet but will not be an impact on telephone services because these settings are automatically configured by your carrier. It may take a few moments to enter again all your network settings, but it shouldn't cause you any major problems. If you are comfortable re - enter your network settings, you can try this step earlier in the troubleshooting procedure, i.e. after the forced shutdown suggested above.

    If this does not help, try to disable some elements for the back upward in a model to try to establish if your problem is caused by specific data on your device. You can do with settings > iCloud > storage > storage management > backup > appliance > Back Up Options.

    If you are still not able to perform a backup from iCloud, you can try to restore your phone which you should do by making an iTunes backup via your computer and restore from that.

    Be able to go back to the cloud can be very useful, especially if you have access to a computer or rarely have access to one, however unless you need specifically to use iCloud to go back, you'll find a backup on iTunes much more convenient and possibly more reliable. However if you save up to iTunes be sure to encrypt the back upward if you want to keep your data on health and passwords etc.

    More on v iCloud iTunes backup

  • "This action could not be completed" error connecting to iCloud

    Hello world

    Just made a clear 9.3 beta 3 install on my 6s (9.3 beta 2 was previously here), recovered from iCloud backup and now I get "this action could not be completed" when I try to connect to my iCloud.

    iOS asks me to enter into the details of iCloud and then boom. This error.

    Can you please tell me how can I fix?

    I get the error "check failed".

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