Purchase of creative cloud still pending after 2 days
Hello
I bought publishing CC student and teacher, 2 days ago, and the order is currently still pending. Order status page shows the command should be processed within 24 hours, but it didn't happen.
Can anyone help?
Thank you
Hi reubhw,
Please see the Ko: http://helpx.adobe.com/x-productkb/policy-pricing/membership-subscription-troubleshooting-creative-cloud.html or contact our support chat.
Kind regards
Romit Sinha
Tags: Adobe
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Please follow the steps below:
- Please check if you have installed browser security extensions, please disable them. (For example: AD BLOCK, Advisor to Mcafee website, toolbar of internet security etc.)
- Disable the firewall on your machine.
- Turn off the firewall of the security program installed on the computer Internet. (Norton 360 - disable the following in it: Surf safely, firewall, browser protection, download intelligence)
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3 - Click on the link below and download Creative Cloud Installer file and use them to install the creative Cloud Desktop application.
Download Adobe Creative cloud apps | Free trial of Adobe CC
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You can download, install and run tests of 32 bits, but you cannot register their.
Downloads available:
- Suites and programs: CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
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17/05/2014 13:35:08.732 Adobe Application Manager (Updater) [55745]: /Volumes/AdobeMediaEncoderTrial_64-7.2.2-mul-AdobeUpdate/AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller reading: unknown error: 1000
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17/05/2014 13:35:22.000 kernel [0]: disk2s2: 0xc3e8 (UNDEFINED).
17/05/2014 13:35:22.000 kernel [0]: disk2s2: 0xc3e8 (UNDEFINED).
17/05/2014 13:35:22.673 Adobe Application Manager (Updater) [55765]: /Volumes/AdobeMediaEncoderTrial_64-7.2.2-mul-AdobeUpdate/AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller reading: unknown error: 1000
17/05/2014 13:35:22.673 Adobe Application Manager (Updater) [55765]: error during the processing of the data: invalid argument
17/05/2014 13:35:22.000 kernel [0]: hfs: disassemble insiders on AdobeMediaEncoderTrial_64 - 7.2.2 - mul-AdobeUpdate on disk2s2 of the device
17/05/2014 13:35:41.000 kernel [0]: disk2s2: 0xc3e8 (UNDEFINED).
17/05/2014 13:35:41.000 kernel [0]: disk2s2: 0xc3e8 (UNDEFINED).
17/05/2014 13:35:41.046 Adobe Application Manager (Updater) [55783]: /Volumes/AdobeMediaEncoderTrial_64-7.2.2-mul-AdobeUpdate/AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller reading: unknown error: 1000
17/05/2014 13:35:41.046 Adobe Application Manager (Updater) [55783]: error during the processing of the data: invalid argument
17/05/2014 13:35:41.000 kernel [0]: hfs: disassemble insiders on AdobeMediaEncoderTrial_64 - 7.2.2 - mul-AdobeUpdate on disk2s2 of the device
17/05/2014 13:35:55.000 kernel [0]: disk2s2: 0xc3e8 (UNDEFINED).
17/05/2014 13:35:55.000 kernel [0]: disk2s2: 0xc3e8 (UNDEFINED).
17/05/2014 13:35:55.068 Adobe Application Manager (Updater) [55800]: /Volumes/AdobeMediaEncoderTrial_64-7.2.2-mul-AdobeUpdate/AdobePatchInstaller.app/Contents/MacOS/AdobePatchInstaller reading: unknown error: 1000
17/05/2014 13:35:55.068 Adobe Application Manager (Updater) [55800]: error during the processing of the data: invalid argument
17/05/2014 13:35:55.000 kernel [0]: hfs: disassemble insiders on AdobeMediaEncoderTrial_64 - 7.2.2 - mul-AdobeUpdate on disk2s2 of the device
KHolz I recommend you review the files Setup logs to update Adobe that you are trying to apply. Please see Troubleshooting install problems with log files. CC - http://helpx.adobe.com/creative-cloud/kb/troubleshoot-install-logs-cc.html for more information on how to locate and interpret your Setup logs files. You are invited to post specific errors that you will discover in this discussion.
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