Q powers on then goes to the black screen

I went to the site of motorcycle and tried to upgrade my software an error message since then my only Q power on when the battery is removed and reinserted. I can see the microsoft screen, the verizon and it loads my home screen so I can see my wallpaper, but it crashes when loading from here then goes to a black screen. It will not charge or show connected to my PC. I went only to upgrade my software cuz the guy from verizon has suggested that and now I have to buy a new phone... sucks for me

Yes, please get the serial number at the back of the phone and post it in your profile.

To do a manual reset. Switch the phone off. Then hold the central selection button and then press the power button. Keep holding it until you see something that says Master Reset, Yes (left softkey) and no (right softkey).

Mark

Support Forums Manager

Tags: Motorola Phones

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