Qosmio G20 - restore settings factory

Hello

Basically I have a Qosmio G20 and here is a brief history of the problem: -.

(1) Started to get a cooling system warning, after some time the computer turns off.
(2) stupidly, I ignored the warning system cooling and after a few weeks the computer would start is no longer.
(3) computer is out of warranty so it took PC World UK for diagnosis.
(4) PC World says have found 7 viruses (which they said they removed) and said there may be a hardware failure, but they couldn't be certain until they had restored the factory settings for the computer to work properly.

The problem with restoring the factory settings, this is even though I know that the hard drive is not actually deleted, I'm worried that he would make a few programs and inaccessible files.

All I want to do is start the Qosmio once while I can:-

(A) launch Mozilla Firefox and export all my favorites so that I can then load into my new laptop
(B) export all my Outlook Express emails and loading them in the new laptop.

With (A) above, I think the only way I can get bookmarks from Mozilla is to launch the program and then use the export option, it doesn't seem to be a way I can just scan hard drives for bookmarks setting the file and back to the top. And as for B), I did a scan of the hard drive and I found the 'dbx' Outlook Express files but when I imported in the new laptop there are a considerable number of missing emails.

So my questions are:-

(1) if I restore to factory settings, does this mean that Firefox and Outlook Express would more appear in my programs?
(2) if not, can start the computer using a Windows CD, and then launch Firefox and Outlook Express directly from the hard drive?
(3) or, if I plug the hard drive on another computer, you know the exact files (and places) so that I can get all my emails and settings of Firefox?

Any advice would be appreciated!

(> A) launch Mozilla Firefox and export all my favorites so that I can then load into my new laptop

This isn't really a problem. Bookmarks could be saved on external USB flash.
You can find the bookmarks in your profile in
c:\Documents and Settings\ [your user name] \Application Data\Mozilla\Firefox\Profiles
There should be a folder called bookmarkbackups.
You will find the latest bookmarks from html files.

Here you can find the FAQ about Firefox. Check * better
_ http://KB.mozillazine.org/Firefox: _FAQs #Profiles

(> B) export all my Outlook Express emails and loading them in the new laptop.
You can save the mails too.
See the MS page for this:

+ How do I back up and restore Outlook Express data.
http://support.Microsoft.com/kb/270670

See you soon

Tags: Toshiba

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