Quick access to blackBerry Smartphones

I'm at the end of help - there is nothing serious. Can someone tell me how to remove the information in the quick access area? It repeat myself I have texts and when I check in the folder of text there aren't everything!

Thank you

Welcome to the forums!

Are you sure it's a text notification you see?  Anyway, you can post a screen shot for us?

Try a hard reset with your device powered on, remove the battery from your device, wait a few minutes and then put the battery back.

If the notification still appears, open a folder of messages, press the BlackBerry Menu button (to the left of the trackpad), then select view folders.  This will bring up a list of all possible cases where the notification could result.  Could be hiding in one of these.  If you find it, delete it and your notification will be cancelled.

Tags: BlackBerry Smartphones

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