R400/T400/T500/W500 - problem with Intel GPU 8.752.4 with Win 7 SP1

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• R400/T400/T500/W500: display driver "amdkmdap" hangs

  Summary: Lenovo ThinkPads with switchable graphics (R400, T400 and T500, W500) have problems of usability under Vista and using external monitors. More than six months, users have been plagued by frequent Windows crashes. During this time, Lenovo will not expressed complaints and reports available. The end of April 2009, Lenovo has solved a lot of problems by releasing a new official driver. However, several problems, including serious, remain as of today. Lenovo said to work actively on the issues pending (without results so far).

  Important information for users: If you experience any of the problems reported here, then Lenovo will advise you to call your local Lenovo support. Application that a case is submitted to engineering equipment. In particular, you should ask "a case CMVC to be created and degenerate". These "code words" ensures that your case be treated correctly.

  Old description of the problem

  On Vista 32 and Vista 64, the "amdkmdap" ATI display driver hangs when an external monitor was active before OR an application (game) using the DirectX technology is used. The user receives usually few messages called "Timeout detection and recovery" (TDR) of Vista:

  

  (Click here for an explanation of the message from Microsoft)

  Sometimes, amdkmdap falls down several times in a row. Then, Windows crashes with a so-called "BSOD", probably resulting in a loss of data. Generally, Windows detects "atikmpag.sys" as the driver to crash. Instant restart sometimes also independent from the front THAT TDR crashes. In such a case, no BSOD is displayed.

  The following video illustrates the phenomenon: http://www.youtube.com/watch?v=LBX9QsCmrpY

  Above this behavior has been confirmed for the following ThinkPad models: R400, T400 and T500, W500 (see below). Problem reports that symptoms are often related to play games or the laptop being docked and the external monitor connected via DVI.

  However, the presence of these two conditions is not necessary to trigger the accident to the driver:

  1. There are reports where no dock was involved and the external monitor is connected directly to the laptop VGA port.
  2. In addition, there are reports where the laptop is docked and an external monitor is connected to the DVI port.
  3. So far, there were no reports related to a monitor connected on the display Port that is available on some models. (Perhaps because this port is not used.)
  4. There are a few cases where a dock, or an external monitor was involved.
  5. Some games with reliability triggers the crash.

  Steps to reproduce

  While initially (around September 2008 - October 2008) the accident can be triggered easily, the situation is now (December 2008) more complex. Accidents happen again, although there is no clear model more. According to various reports, the crash of display driver can be triggered as follows:

  • The output of the mode standby
  • Watching a DVD.
  • Playing one of these games: Fallout 3, Bioshock, Team Fortress 2, Knights of the Old Republic.
  • Arbitrarily during the normal work. A normal working day, the problem occurs at least once.

  Other issues

  Here are several questions that seem to be related. More information can be found in other posts in this thread:

  • The laptop screen or external monitor works at a low resolution after the release of the standby mode.
  • After the connection, both monitors flicker when the screen resolution setting.
  • External monitors can be activated using Presentation Director.
  • The external monitor is empty after the connection or disconnection.
  • There are a few reports on the accidents of display driver on computers running Windows XP.
  • Switchable graphics drivers more than 2.5 GB RAM usable under Vista 32 (or 500 MB - 1 GB less than usual).

  Workarounds

  Lenovo has released a new "trick" document that provides a link to a new driver. Get it here , but be sure to read the instructions!

  (Old advice follow below the line. Think of them as obsolete.)

  ---

  Here are some tips that could make the problem happen less often. I have not tried all the. However, a. and b. have improved the situation for me; your mileage may vary.

  A. Si you don't have to use an external monitor, then move to the Intel graphics card for now.

  Otherwise:

  B. make a few changes to your system:

  • Disable Aero.
  • Create a new profile in the Manager of power supply with the following parameter: when running on AC, turn off the screen after 40 minutes. (And therefore, the laptop less frequently between standby mode.)
  • Install the latest graphics drivers.
  • Install the newest BIOS.
  • Install the latest Hotkey utility.
  • Install the latest drivers.

  C. disable switchable graphics in the BIOS setup and install the drivers from ATI modded (see zilla poster in this thread for instructions).

  The last solution (c.) has been confirmed to work reliably by several users. However, as a result, you use drivers that have not been tested by Lenovo. It is possible (but not likely) that damage the results by doing so. In addition, it may be difficult to install a Lenovo driver that solves the problems reported here. Finally, you cannot use the energy saving Intel graphics. Thus, you must use this workaround only if you know what you're doing.

  The programs can be downloaded from the following locations. Note that update system not always immediately offers you the latest versions.

  • R400 and T400 users: go here.
  • W500 and T500 users: go here.

  User opinions

  • "Is there the chance that this will be fixed, or should I just get used to my machine"post work-class"crashing regularly?
  • "I [am] thought on the point of selling my w500 if this problem will not be fixed in the coming weeks".
  • «I've got a T400 w / Vista 64 and I'll tell the switchable drivers on it S [*] K bad.»
  • "Unfortunately for Lenovo, our IT Manager is the point allocation of a new and rather important agreement company for the PC of our entire organization, which included a deployment of many new PCs for 2009." The contract would go to Lenovo. He mumbled something on HP when I asked him about the State of things with my PC... [O] your firm is responsible for COMPUTING decided to refer all the defective Lenovo for a refund and replace them with HP. »
  • 'It's a Lenovo person paying attention [?]
  • "I got angry with ati and lenovo.
  • "There are no new drivers and no ETA for a fix."
  • "ThinkPad is supposed to be good, so you would think that he would have a problem like this."
  • "honestly it's totally unacceptable that lenovo has done nothing this long. I paid extra to get the ATI card, and now I can not connect my laptop to an external monitor without it crashing. I've probably will eventually sell the laptop soon because using an external monitor is extremely important to me and lenovo seems not to care about the situation of fixing. »

  Update:

  -Lenovo support informed me today (2008-10-24), they are working on the problem.

  -changed topic (was: Major problems with ports, DVI and a T400) to take into account new information.

  -changed the message body in order to take account of new information

  
  

• Re: R400/T400/T500/W500: display driver crashes "amdkmdap."

  I just installed Windows 7 yesterday and of course, he had problems with this video card. I have a T500, bought in March of this year.

  Everything worked fine after installing Windows 7. The problem was when I installed the video driver from Windows Update. The screen initially showed only the wallpaper after installation, and after that reboot the screen would just be black, showing only a cursor. I saw a few posts where someone said that this is because Windows thinks that a projector is installed, so you must press the button of the window + P, and then the right arrow, then enter. But I have not tried. I'm sick of this dang hacking video card!

  Someone was able to get the card works well under Windows 7? Now I'm running it with just the default driver, which works fine until I try to connect an external monitor (it doesn't let me extend my screen).

  If you have installed the driver Thinkpad Hotkey and OSD, you must disable autorun of the on-screen display program. The symptoms you describe are a bit like mine with the same problem

• R400/T400/T500/W500: Video - Switchable graphics - NEW questions with 8.752.4 drivers crashes on the side of Intel

  Hello Mark,

  The issue of consumption and the brightness of the power is indeed a party! However, GPU accelerated browsers (Firefox 4 and IE9, crash when running on the Intel IGP. Current browsers to run with the ATI card does not show this problem. Here is a report of Firefox 4 crash when running with the Intel card:

  AdapterDeviceID: 2a 42
  AdapterVendorID: 8086
  Add - ons: [email protected]:1.0.3, {972ce4c6-7e08-4474-a285-3208198ce6fd}:4.0 b 7
  BuildID: 20101104142426
  CrashTime: 1289928337
  EMCheckCompatibility: true
  FramePoisonBase: 00000000f0de0000
  FramePoisonSize: 65536
  InstallTime: 1289581711
  Notes: AdapterVendorID: 8086, AdapterDeviceID: 2a 42

  ProductName: Firefox
  ReleaseChannel: beta
  SecondsSinceLastCrash: 140
  StartupTime: 1289928336
  Theme: classic/1.0
  Ramjet: 1
  URL: jar:file:///C:/Program%20Files%20 (x 86) /Mozilla%20Firefox%204.0%20Beta%207/omni.jar!/chrome/browser/content/browser/aboutSessionRestore.xhtml
  Seller: Mozilla
  Version: 4.0b7

  This report also contains technical information about

  
  

• R400/T400/T500/W500: Switchable graphics issues with Win 7

  Based on the experiences of the wire on switchable Vista graphics driver issues, I here starts a new switchable graphics related to Windows 7 (any SKU) records. Please keep the Center wire and clean up your language. IE: problems related to the XP or Vista are not the subject here.

  I made the switch to Win 7 64 and so far, it is an improvement in the "switchable graphics" - zone. But I have seen some issues:

  • Energy consumption is much higher than under Vista 32. It seems related to a problem in the management of the switching power of graphics adapters: see the thread by roteiro.
  • On my external display of Dell, I sometimes watch "pixel noise". In certain areas of the screen pixels flickering in different colors.
  • Could be related: hang after the release of the standby mode
  
  

• problem with win 7 and 8 of 32-bit

  Mr President, I have a PC with win 8 running. It has 4 GB of ram and processor Intel dg41cn. I installed win 8 after watching win 7 ultimate crash suddenly and lose the whole unsaved data. I thought it was a problem with win 7. but the same problem occurs with win 8 pro 32-bit. now a new problem 8 victory also blocks the same way and when we start it shows 'no operating system found... "but when we shake the cables attached to cpu it starts... now what conclusion do this? What can I do to fix this

  Hardware problems, shorts and/or bad connectors...

  Solution is to repair/replace the material once the short exact question / connector is located.

• Problem with Win 7 64 bit OS and itunes with the corefoundation.dll?

  I am running Win 7 64 bit OS. When you try to run iTunes I get error message: the program cannot start because corefoundation.dll is missing. Try to reinstall to see if that solves this problem.
  is there a problem with itunes and Win 7 64 bit? or by reinstalling the dll file fix?

  Uninstall and reinstall hopefully should solve your problem.

  MobileMe: "CoreFoundation.dll was not found" or "Apple Application Support is missing" alert
  http://support.Apple.com/kb/TS2211

  How to fix Corefoundation.dll errors
  http://www.dll-error-fixes.com/resolve-corefoundationdll-missing-errors/

  Have you tried right-clicking on the program.exe Setup and selecting "Run As Administrator" option?

  Have you tried to clean your Temp folder, you can do this by typing folder in the Start Menu RUN box.  This will open your Temp folder, there, you can remove all Windows will allow you to do.

• Problems with Win 7 updates

  Hello everyone,

  For weeks I can't update my Win 7 Home Basic on an ACER PC of detail.

  I get the usual Windows Update screen, it shows the download of updates, but then it shows (0 total KB, 0% complete), while 0% does not change.

  I chose the only feature in the file of 1 MB to see if changes as the download progresses but 0% 0% does not change in 10% or more not even after 40 minutes.

  It seems that something stops the download.

  Please tell us how to make the change from 0% being downloaded.  Thank you.

  Merry Christmas!

  Hi John,.

  Thank you for visiting Microsoft Community and we provide a detailed description of the issue.

  According to the description, I understand that you have a problem with the Windows updates not working only not on the system.

  Certainly, I understand your concern and will try my best to help you.

  There could be a possibility that this issue would have intervened if the updates were not installed correctly on the system.

  I can really imagine the disadvantages suffered by you during the installation of Windows updates. Sometimes it is really frustrating when things do not work correctly with the machine that we are planning and wait. So, we need find the root cause of the problem and I would definitely you help solve the problems in the right direction in order to get this fixed number.

  The question arises if the Windows Update package is not configured properly, or because of incomplete installation. I would say so, you remove any external media connected to the computer and try to crash restart your computer 2 or 3 times and check if you get through this error message.

  In addition to this, I suggest you try the following methods if you are able to boot to the desktop and check if the problem persists.

  Method 1:

  I suggest you run the Windows Update Troubleshooter to check if it works. Please follow the link given below.

  Open the Windows Update troubleshooting tool

  http://Windows.Microsoft.com/en-in/Windows7/open-the-Windows-Update-Troubleshooter

  Note: The troubleshooter above checks if the network card and Windows Update services work properly.

  If the problem persists, follow method 2

  Method 2:

  I suggest you to reset manually the update of Windows components. Please follow the steps outlined in the article below and check if it works.

  How to reset the Windows Update components?

  http://support.Microsoft.com/kb/971058

  Note: This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  How to back up and restore the registry in Windows

  Now, you can try to run the Windows updates and check if the steps above to solve the problem.

  I hope this information is useful.

  Please let us know if you need more help, we will be happy to help you.

  Thank you.

   

• Problems with Win 7: lost internet connection and downloads

  Hello

  I'm not sure that the two problems are related... I don't know what topic to choose.

  I have a custom, with Win 7 machine, and I install all required updates. But for a while (months? I turn it off every night) it says 15 updates are available every time that I reboot, and I see no updates installed (I search for installed updates today).

  Anyway, let them go all the way, and when I restart, I have no connection. It's happened several times (everytime I reboot). Maybe that I had the chance to solve the problem by restarting (and reinstalling :)) 15 updates, but today I can't. I am connected by wire to a modem. Our all other computers work.

  I have a job in the process and need my internet connection (easier to work on a desktop computer with large screen of a laptop) and I can't.

  In network and sharing Center, there is a cross between 'Several networks' and the internet. I have the message if I 'connect or disconnect' "no Internet access.

  I did ipconfig, and I get media disconnected. I did not unplug anything!

  I would be very grateful for your help.

  Thank you very much

  Hi Allwyna,

  Thanks for the reply.

  As you said, there are 16 updates that never completed the installation. There could be opportunities updates are at the origin of the problem. So before solve us the connection problem. We should go ahead and first to solve the problem of updates.

  I would like to know you have installed any Security Antivirus software on your computer, if so I first suggest you temporarily disable the Antivirus software install on your computer and check if that helps.

  Warning: Antivirus software helps protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you have to temporarily disable it to install other software and/or any relevant issue, you must reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks by malicious software.

  Try the methods.

  Method 1:

  I suggest following the steps listed in the article and check if it works.

  Problems with installing updates

  http://Windows.Microsoft.com/en-us/Windows/troubleshoot-problems-installing-updates#1TC=Windows-7

  Method 2:

  I suggest you to manually reset windows update components.

  http://support.Microsoft.com/en-us/KB/971058

  NOTE: This section, method, or task contains steps that tells you how to change the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

  322756 (http://support.microsoft.com/kb/322756/ )

  How to back up and restore the registry in Windows

  I hope this helps. Please let us know the results. We will be happy to help you further.

   

• Problem with WIN 7 and XP Home Network

  I have a home network with 2 cable to the PC through a D-Link N Router extreme. Main PC is WIN 7 and XP Media Center. When put in first place, worked well, but PC now recognizes the other, nor so I can share files more. The two PC's have Internet access through the router, but cannot communicate with each other. I did all the trouble shooting suggested with no luck. Firewalls appear correctly implemented yet. Can someone help me understand this?

  Network Assistant served twice trying to restore the Home network, but still no luck. Other devices may wireless connection to the network & Internet successfully. Printer is connected to the router USB and used all the devices until this problem with XP unit. Utility said Shareport printer is available, but the XP unit will not connect. I am frustrated no end... help, please!

  Hello.

  I had this problem once I still have XP on one of my machines and the way I fixed that using Workgroup, use this site I used to fix my problem, simply ignore the part printer but it will solve the problem you have: http://www.howtogeek.com/howto/windows-7/share-files-and-printers-between-windows-7-and-xp/

• Problem Lenovo Z500 USB 3.0 driver under Win 7 SP1

  Hello.. -What someone solved the problem with USB 3.0

  the Lenovo ideaPad Z500 Win 7 SP1?

  When I try to install the drivers for it, it gives me empty warning message and USB3.0 does not...

  USB 2.0 works great...

  There are photo which gives me after trying to install it... Please any help?

  Link to image

  Moderator comment: images > 50 KB (or total of > 50 KB) converted into programming. Community rules.

  Hello
  According to the device id, there are enumerous of pilots of different brands, take a look
  http://www.driveridentifier.com/scan/download.php?item_id=479153931&ScanID=0FC02914B60F4503B010CCAD5...

• HP cq5600f: problem with Win 10 update

  I have an old Office - cq5600f - and thinking to upgrade to Windows 7 to win 10. The video provided with the machine, NVIDFEA Geforce 6150, card is not usable with 10 victory. I called NVIDEA, and they said that I must determine if the motherboard accept an improved map.  I don't know how to determine that. Someone has an idea?

  Toni, welcome to the forum.

  You must run HP and Windows updates for you ensure that the software and drivers are up to date before you continue.

  There is a PCI Express x 16 slot on the motherboard for a discrete video card.  However, you will need to upgrade the power supply (PSU).  The existing PSU is only 250W.  Most newer video cards require at least 400W to work properly.  In addition, video cards more recent than the GT 640 series require UEFI in the motherboard instead of a standard BIOS.  HP didn't start using UEFI until mid-October 2012.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.

• Update problem with win 7 to 8 T510

  I have a T510 just reinstalled Win 7 using the Lenovo recovery and now I'm looking to move to Win 8 to give a try.

  I'm lazy, so I just uninstalled programs that are specifically highlighted by the Upgrade Wizard of Windows 8 in the process, not those listed incompatible in the compatibility table, but those that actually prevents the upgrade of the instance Wizard. And apparently just uninstall them is not enough.

  The problem is that I don't know exactly what software is causing problems. Great thinkpad utility software seem to becoming major obstacles to the upgrade. And these drivers. However I really want to uninstall all of them and potentially found out that does not always upgrade. If I have to delete all software from lenovo, I assume a new installation be less obtrusive.

  So I was wondering if someone who has successfully upgraded could give the software or drivers that he or she has uninstalled or share another experience. I appreciate really.

  BTW, I wish Microsoft or Lenovo will come out a better Wizard upgrade who will deal with the problem of uninstalling for users. I know that Lenovo has a list of software that must be uninstalled. Are there opportunities you can make an exe or bat file this unistall all of them at once? I think that most of the thinkpad users like me still have the standard package installed as the machine arrived and it really save a lot of trouble.

  Thank you

  I think the Windows 8 package you downloaded can be used to make a new installation but also upgrade to Windows 7.

  If you run the Windows 8 package you downloaded, it should give you the ability to create a multimedia installation. Then take a 4 GB USB key, run the Windows 8 package, then select the option to install from Media create, or something to that description.

  Select the USB and it will create a Bootable Windows 8 installation.

  You can use this with your key, to create a new installation.

  I'm in dual boot on the same drive, for now while I get used to WIndows 8.

• problem with WIN XP

  Hello.. Please help me with my problem of pc... If I start my pc, he hangs up on the windows logo so I tried to go into safe mode but he hangs up yet... other included options start windows normally and start in safe mode with command prompt, however, with these two, my pc is always suspended up.i tried to reinstall the OS but my pc doesn't detect my install CD not... in any case , my pc is xp sp2 and my xp sp3 installation CD... Help, please. Thank you.

  Disconnect any other (additional) internal hard drives and external USB devices.
  Look for any loose hard drive power or cables SATA, graphics card or other power cables.

  First run Memtest86 +:
  It runs from a floppy disk or CD and should eliminate or confirm if one or more of your memory
  sticks are bad or the values of the SPD in the BIOS are correct.
  Let it run for as long as you can: 2,4,6,8 or several hours (at least 3 full passes), if no errors at that time then your ram is OK.
  http://www.memtest.org/
  Memtest86 + Guide/How To (use the.) ISO to create a bootable CD)
  http://www.overclockers.com/forums/showthread.php?t=409152

  Hard drive test:
  If you do not know your readers of the brand and model, try "Speccy",.
  It provides information from the computer/system in detail:
  OS, CPU, RAM, motherboard, graphics, Hard Drive, optical, Audio, peripherals, network.
  Note: Option RAM indicates number of slots, DRAM Timing.
  Works your memory speed (frequency). The nominal frequency of your memory.
  http://www.Piriform.com/Speccy

  Test your player - create a Bootable CD:
  Ranging from 5 to 20% (depending on the manufacturing) new hard disks are defective.
   
  Test your drive with the car manufacture utility.
  If you have a new hard drive Seagate the very next thing would be to download Seagate Seatools
  (bootable CD) and check bad sectors.
  SeaTools for information: http://www.seagate.com/support/downloads/seatools/
  SeaTools for Windows download: http://www.seagate.com/support/internal-hard-drives/enterprise-hard-drives/saturn/seatools-win-master/
  SeaTools for DOS download:
  http://www.Seagate.com/support/internal-hard-drives/consumer-electronics/LD25-series/SeaTools-DOS-master/

  For Western Digital readers to download the .iso from WdDiag file: http://support.wdc.com/product/download.asp?groupid=611&sid=30&lang=en

  Samsung Estool: http://www.samsung.com/global/business/hdd/support/utilities/ES_Tool.html
  Samsung Disk Manager software: http://www.samsung.com/Products/HardDiskDrive/utilities/shdiag.htm

  Hitachi Drive Fitness Test Software: http://www.hgst.com/hdd/support/download.htm#DFT
  Diagnostic tool available for use by customers who feel they have a Fujitsu brand

  Toshiba hard drive:
  http://SDD.Toshiba.com/main.aspx?path=ServicesandSupport/WarrantySupport/SoftwareUtilities

  Notice of suport Fujitsu disk utility: http://www.fujitsu.com/us/services/computing/storage/hdd/

  Toshiba CD bootable: (BACK Diagnostic Tool version 7.0 for IDE/ATA/SATA hard disks)
  http://SDD.Toshiba.com/main.aspx?path=ServicesSupport/FujitsuDrivesUSandCanada/SoftwareUtilities#diagnostic

  J W Stuart: http://www.pagestart.com

• problems with Win 10 update

  I have a problem updating to Win 10 of Win 7 because the update will not proceed without me uninstall a program that I can't find in the list of programs. NVIDIA PhysX V8.10.29 NVIDIA I associate with my graphics installed so if I find and uninstall. I have a working graphics card?

  Thank you for the update, MarkWalters_1350.

  According to the verification of the availability of the driver for your graphic card, seems that he is not available for Windows , 10. You can try to check as well since the site of the manufacturer via this link: http://support.amd.com/en-us/download. As indicated in the image below, the driver for your graphics card can be supported only with the following systems :

  • Windows 8
  • Windows 7
  • Windows Vista
  • Windows XP
  • Linux

  

  For any other concerns regarding your graphics card, we suggest that you contact the manufacturer.

  Kind regards