Re-installed HP Support Assistant, now doesn't show the model and S/N. A permissions problem?

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• HP Pavilion 500-242ea: do not install after the OS re - install HP Support Assistant

  I had to make one count re - install Windows 8.1 and when I clicked on update HP Support Assistant... a specified message occurred during the update... Click Close. I can not install HP Support Assistant on PC. I downloaded the HP website sp68201 and it ran... the installation process went well but I see still no support help icon in the taskbar even after quick access HP Support Assistant ticking. I checked my pc and HP Wizard is installed in programs and found HPSE and clicked and HP Support Assistant main window appears and then HPSE does not. I uninstalled and reinstalled several times without result.

  I want to do a re factory - set again.

  I can't even re - install through Recovery Manager utility.

  Can anyone suggest how to get Wizard HP work?

  I tried after Forum troubleshooting steps and still get nowhere

  Thanks for the reply.

  I managed to get HP Support Assistant job by running Microsoft Fix It program. I had to restart and run repaired several times. Then, I ran a deep analysis of all files HPSA previously using an uninstall program and deleted remainders. Then I reinstalled sp6801 file and everything is ok. I think that when doing a full reinstall something gets corrupted somewhere in the registry.

  I have another question now with AMD graphic Driver Update which I'll post in the Drivers section

• How to install hp support assistant after changing the hard drive on my HP Pavilion TouchSmart

  Hi all

  I have recently updated my hard drive and install windows OS 8.1. Okay, everything works fine. But, to get the latest drivers from HP, I want to install: hp support assistant "application. I am trying to download and install, start the installation but not showing any progress.

  I downloaded the folliwng to my product page ' HPSupportSolutionsFramework - 11.51.0027.»

  Any help will be really appreciated.

  Thank you

  MVR

  Hi mvr

  What is your exact model name, product number?

  Try to download, register & then install from this page: http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html#.VI62_0Trb4c

  Did you clean install Windows 8.1 or recovery media? Who was the operating system preinstalled on your laptop?

  Concerning

  Visruth

• Pavilion HPE-414sc: HP Support Assistant does not connect to the HP Server

  HP Support Assistant does not connect to the HP Server. Do not download messages and updates of definition. Does not collect configuration information. Does not scan my system. Does not prepare the action list.

  I installed Windows 10 once again. After installing HP Support Assistant work.

• HP Pavilion 15 laptop: HP Support Assistant has white icon in the taskbar

  I recently reinstalled hp support assistant and now I get a white page in my taskbar rather than the blue question mark

  any ideas?

  Hi @Supiriom ,

  Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. I looked in your question about your 15 HP Pavilion Notebook and the HP Support Assistant, showing a space where the question mark should be. Here is a link to troubleshoot the HP Support Assistant. You need to maybe uninstall and reinstall.

  I hope this helps.

  Thank you.

• HP Support Assistant has stopped working after the installation of the HP-Helper to check network

  My computer model: HP Pavilion SlimLine s5-1160 desktop with Windows 7 64 - bit Media Center

  While I was away from my computer this morning installed HP HP network check Helper. When I got home there was a message that I needed to restart the computer. After reboot, I got the same message. After trying several times, I have disabled assistance program using Add-on management, but the message from computer restart guard appearing. When I tried to open HP Support Assistant it opens, but instead, the restart popped up message. In the HP Setup Manager Wizard, I clicked on help, then launch support assistant and received... the message to reboot. If I open HP help and Support Windows and click "Contact assistance (Get in touch with someone at HP)" I get... the message to reboot. I have re-installed HP Support Assistant with the latest version on the HP Web site. After the computer restarts, I have... the message to reboot.

  Thus, the computer always tells me that I need to reboot, HP Support Assistant does not open and I can not get HP support number to call by clicking "contact support (Get in touch with someone at HP). Does anyone know a number I can call to "Get in touch with someone at HP?

  Thank you.

  Sorry, you encounter the problem with your PC.

  If you have not been able to contact HP, but here is the number:

  800-474-6836 (800 HP invent)

• the option 'Show images' appeared at the top of some emails. My only option now is to show the e-mail on a web page. I would like to recover the original option.

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  The problem is that IE9 has been installed by Windows Update and its not not watch 'bar info'.  See www.oehelp.com/OETips.aspx#15 for workarounds.

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• I'm unable to download apps from creative cloud to my MacBook Pro.  I downloaded the package install twice.  I can double click on the installer and it seems to be downloading, but it just guard spinning for 10-15 minutes, then gives me an error and a pro

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  Hello

  Run Adobe Cleaner tool - https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

  Download creative cloud of Download Adobe Creative Cloud apps | Adobe Creative Cloud free trial

  If this does not help then follow the steps mentioned below.

  1. Access \User\\Library\Application Support\Adobe *

  And/Library/Application Support / Adobe *.

  To access the hidden user library folder, see library user access hidden files. Mac OS 10.7 and later.

  1. Find and delete the files AAMUpdater and OOBE
  2. / Library/Application Support/Adobe (rename Adobe Application Manager and Adobe of joint office)
  3. Go > utilities > (rename Adobe Application Manager and creative cloud)
  4. Download Creative cloud-apps Download Adobe Creative Cloud | Adobe Creative Cloud free trial

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• I want to install a trial version of indesign CC but the username and password does not work. Is my username and the same password I use to connect to Adobe?

  I want to install a trial version of indesign CC but the username and password does not work. Is my username and the same password I use to connect to Adobe?

  I work on a Mac computer

  Hi Tania,.

  He could be induced to Mac username and password.

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• Re-install HP Support Assistant

  HP Desktop IE9, Home Premium, P7-1210, Win 7.

  My HP Support Assistant has stopped working.  I uninstalled, using Microsoft Fixit successfully.  Now, I would like to re - install.  What is the best way to do it?  I went to http://h18021.www1.hp.com/helpandsupport/hp-support-assistant.html where Win 7 is displayed, but I do not see any prompt for Win7.  The first prompt appears to be below the line for Vista, I did not.   Can you help me?  (maybe I might 'recover' but can't find 'recovery manager' by the program.)

  I don't know why you can't click the link and get downloading...

  I don't care.

  Here is the Windows 7 file / download Desktop HPSA sp58919

  Double-click on (if you are Admin, else do a right click and "run as Administrator") and install it

  I hope this works...

• Can't re install HP Support Assistant or HP Recovery manager

  HP Support Assistant and Recovery Manager has stopped working. I tried to uninstall, and when I reinstall I get the following error messages:
  
  "microsoft .NET framework 3.5 is not installed. It is necessary in order to proceed to the HP support Assistant Installation. You can use windows update to this component. »

  Well, the thing is: I use windows 7 and I have Microsoft .NET framework 4

  
  Can anyone help? my laptop is

  HP Pavilion dv6-6135dx notebook PC

  Install this http://www.microsoft.com/en-us/download/details.aspx?id=21

  Then try to reinstall again.

  THX

• HP Support Assistant broke up shortly after the upgrade to windows 8

  I use a 4 month old desktop HP Pavilion HPE h9-1130 Phoenix, with windows 8 pro (64-bit). There are 2 or more months, I upgraded to windows 7 (64-bit), and I followed the instructions of the windows Upgrade Wizard 8. He said not to uninstall HP support assistant, so I left. After the upgrade, which went through flawlessly, hp support Assistant works perfectly. But a few weeks or months, he ran an update, and update failed to start and the program crashed. Immediately after that, the icon of Wizard support hp in the taskbar has disappeared, as well as the program itself. It will be displayed on the list of programs, but I'm not able to uninstall or do something with it. I can't either start. I tried to get help from HP customer care, but they were a bunch of idiots who just wasted my time. I couldn't even communicate with them, because they were all Indians and speaks very by the English. I tried to ask to speak with a customer support English agent or a Manager, but they would put me on hold and it would never transfer, so I hung up. I think I spoke to 6 different customer support agents a few week spans and via different outlets (live chat, phone, email). One of the "agents of support" has been so incompetent that he spent an hour on the remote just link sitting there, doing repetitive things I told him constantly, I had already tried, like trying to do a base installation of the Web-_-... That said, I was wondering if someone could help me solve the problem, because I would like to have Deputy support back on my computer. But I am doing nothing tedious as a reinstallation of windows or something like that, because it's just ridiculous for a program very little relevant.

  Resolved, by none other than myself. No, thanks to HP customer care, or this forumn. Of a curious, I uninstalled a crap tone of the files and folders that are associated with HP Support Assistant, including HP, frame Support HP, HP Setup, HP Setup Manager support and many other files via Windows Explorer (by searching appropriate tab of the computer), Windows uninstaller and Revo Uninstaller free control panel. Once I felt I had managed to get rid of a bunch of broken files of shit, I tried to install a new HP SA on their site, but it wouldn't work. To fix that, I found that guests "Overwriting" mentioned above has led to the problem, which was "swsetup" and HP SA files have been left and prevented a clean install.  So to fix that, I deleted all pre-existing swsetup and files HP SA from Windows Explorer. After all this, I was able to successfully install SA HP, although I had to download it and then manually start the installation process by clicking on the executable file of the application in the new HP SA folder. Everything seems to work fine now, I ran pretty much all the features of the program and they work fine.  The only thing that seems to be a bit weird is that I updated the original HP Bluetooth driver and rebooted, but it seems not to save the update, as it is still prompting me to do it again.  This isn't a big deal, as an easy solution is just for x on this recommended update and hide.   I will update if something happens, but if I don't update, it means that the product works as it should.  Let's hope I don't have to deal with HP customer support once again, what a terrible experience!

• The HP ENVY TS m7 laptop: how to make an HP Support Assistant icon to appear in the Notification area of the taskbar Windows 10?

  I am running Windows 10 (x 64) (build 10586) on my laptop HP ENVY TS of m7 with HP Support Assistant 8.1.40.3. I'm used to seeing the blue Support Assistant of circular background of question mark icon located on the right side of my taskbar Windows in the notification area, just to the right of the up-carat for 'display the icons '.

  However, about 2 days ago the Assistant to support automatically downloaded and installed the latest version of himself. The '? ' icon disappears from the notification area of the task bar and appeared to place on my desk. I clicked on the desktop, and then click icon on "PIN to Desktop". It pinned icon Assistant decision-making support on the left side of my taskbar with icons for Windows Store File Explorer and other icons open programs.

  I tried just dragging the icon Wizard help to the right of the Notification area of the taskbar, but that cannot be done. Please give me detailed instructions on how to get back the icon wizard helps to where I'm used to seeing.

  Thank you for your help.

  

  DavidPK wrote:

  Hello

  Another option, you may need to check is the following.

  Launch of HP Support Assistant.

  Click the gable of parameters to the upper right.

  In the following Panel, make sure the "show an icon in the taskbar" entry (see the option highlighted in the image below) is checked - if not, click in the box enter a tick, then click on the "Save" button.

  

  Kind regards

  DP - K

  Hello once again, David,

  Success at last! I uninstalled HP Support Assistant and reinstalled. After the installation, I found that the wizard help icon was now right of my bar Windows 10 tasks in the notification area, where I'm used to seeing. See the image below. If this topic is now closed.

  Thanks for all your suggestions and help, which helped my analysis of this problem and its possible solution.

  All the best wishes and cheers,

  Joel

  

• HP Support Assistant - telephone number incorrect for the Germany

  Let's not the phone number indicated in HP Support Assistant for the Germany. Under the button 'Contact support' location Germany selected, 'call HP"indicates phone number 01805 65 21 80. This phone number no longer in service.

  The right phone numbers are on http://www8.hp.com/de/de/contact-hp/phone-assist.html and in my case, it would be + 49 69 2999 3434 for support for portable computers.

  I used the Feedback button in the HP Support Assistant to report the problem on the wrong telephone number.

  HP Support Assistant version: 7.0.39.15

  Configuration file version: 7.0.2395.1100

  Mike

  The about button / check for the latest version on HP Support Assistant version: 7.0.39.15 (running on the laptop of HP ENVY 15 TS) came back with the result that the latest version is already installed. I noticed that on the page of the driver for my laptop, this 7.3.35.20 Version sp62291.exe is available. Once I had downloaded and installed this new version, support for the Germany phone numbers appear correctly.
  
  Mike

• Change card mother HP Envy H8 - 1437C:-now the HP site doesn't recognize the computer and provide access to updates

  Replaced the motherboard with a new one of the same model and type - the work of the motherboard - but trying to get the Bios and the Board of Directors, updates of HP - model automated search HP software is unable to detect this new motherboard / computer - how to get this motherboard to be detected and updated via the HP website...? Note that it is just after the warranty period so I don't have phone support... the new motherboard works and is what I use now for this announcement...

  Bob, welcome to the forum.

  You will not be able to get updates of software or drivers to Win 10 of the HP Web site.  There is none is available.  Here is a guide that provides HP on this page.  Your best option is to run Windows Update to check updates are available.  Win 10 has built-in many pilots.

  Please click on the button + Thumbs up if I helped you and click on accept as Solution If your problem is resolved.