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• Constant error - "Adobe Acrobat Reader DC has stopped working"

  Recently, we purchased a new high-end Dell Precision Workstation from Dell and bought Adobe Acrobat Standard DC with him (Dell).

  At the reception of the computer, whenever we try to open a PDF file, or do anything related to a PDF file, we will randomly get a dialog box of Windows indicating "Adobe Acrobat Reader DC has stopped working".

  I've attached a screenshot of this error.

  

  PLEASE NOTE THAT THE ERROR INDICATES 'ACROBAT READER DC', BUT WE HAVE NOT INSTALLED CD PLAYER - ONLY ACROBAT STANDARD DC

  Specifically, it can be almost ANY Acrobat associated action that triggers this error, including:

  • Opening Acrobat Standard DC
  • In Windows Explorer, when you browse a folder containing PDF files in it, and when clicked (to highlight) a PDF icon on screen
  • Doubleclicking on a PDF from Windows Explorer.
  • Saving as a PDF, or print a document to a PDF file.

  I searched this error online widely and tried all the 'solutions' that I read. This is a COMMON problem, and it shows messages from the forum that Adobe does not have the problem, or is not a way to fix the problem.

  I tried a recommendation - that happened to Adobe's Forum Moderator, to uninstall the program, then run

  AdobeAcroCleaner_DC2015.zip, which apparently removes any vestige of the previous installation.

  After uninstalling, cleaning, then with the software, then reinstalling the original version that we bought (which, according to the configuration of the sysinfo file is Version 15.6.30033.133277) - ORDER of the ERROR, AND IT has WORKED FINE for 3 DAYS. Prior to this relocation, it would crash with this error about 1 times per minute (sometimes more or less frequently), but constantly, so when we arrived 3 days not a mistake, I assumed that this problem has been corrected.

  Then, on 18/08/15, the errors started. I checked the Windows Update since Adobe has updated the entire program and there is no option to "Uninstall" the update (apparently either Adobe which is off, or if they replace the entire program, you cannot uninstall the update). The Version on this 'update' code was 15.006.30060. I confirmed that the program had be reinstalled via Windows Update automatically, and the date of installation of program in Control Panel was in fact 18/08/15.

  So, I repeated this process, uninstall the program, the race of vacuuming, reboot, connecting the Adobe ID account, then by reinstalling the ORIGINAL version, we bought Dell "Dell digital delivery" process - to reinstall our original version - which had already solved the problem for a couple of days.

  THIS TIME, IMMEDIATELY AFTER you HAVE REINSTALLED, I TURN OFF ADOBE UPDATER, thinking that it would disable future updates.

  Overnight, we came into work and saw that the program was no longer updated automatically once himself again, despite the fact that the update from Adobe was extinguished, it again, updated in any case!

  Of course, since it was updated, the constant errors started again, just like before!

  
  

  I could repeat this process continuously, but its a lot of your time for our IT Department to keep mounting, and the error reappears just apparently every time that Adobe did an update. And speaking of which, why can't NOT UNINSTALL a "Adobe Acrobat Standard DC update" when you uninstall other issues updates to Windows for example?
  

  My PC is Windows 7 Service Pack 1. It is 64-bit.

  At this point, our options are either to get the problem fixed, or discontinue use and uninstall the program - we really need because that person publishes our CAD designs out in PDF format for documents control.

  This PC is a new precision workstations Dell - straight out of the box and is running Windows 7 64-bit with Service Pack 1

  PLEASE HELP ME SOLVE THIS PROBLEM! I spent several hours EACH day for a week, try to solve it, but based on the number of complaints about what I found online it seems to be a problem purely of Adobe, and replacing "Refresh" the DIFFICULTY ISN'T THE PROBLEM if it's what it was intended to do.

  Thank you

  Dave

  Hey Joe,

  Thanks for the help. However, we have solved the problem. We have added very early in the directory that you are proposing, but it did not help.

  One of the Tech Support guys Adobe we finally talked to suggested disabling the "Preview Pane" feature in Windows Explorer and it immediately solved the problem. Since then, we have had no problems.

  This is only a workaround, however, as the preview pane was invented for a reason - to visually identify files based on the forecast of nail. We work with many, many files of CAD data, and this preview function allows to visually identify a file based on the image much faster than having to read the file name - which in our case is long and technical, CAD Solidworks file names.

  Thus, we have so much need for Adobe to fix this feature so that Windows Explorer can display a preview of PDF files. Its a shame to have to put out in the world, just because of a problem with a single application (Adobe Acrobat DC!)

  Thanks for your help!

• I can't open the PDF with Adobe Reader XI... get an error that "Adobe has stopped working" then it closes.  Any suggestions?

  I can't open the PDF with Adobe Reader XI... get an error that "Adobe has stopped working" then it closes.  Is it a question of Adobe, Microsoft problem or security issue?

  Since you talk about Microsoft, I guess you're on Windows.

  Can you open Reader by itself?  If so, try to disable the Protected Mode [Edit |] Preferences | (Improved) security].

• Why my 8 Adobe has stopped working and I am unable to download the latest updates?

  My 8 Adobe has stop working and now I am unable to open everything about Adobe. I tried to update to the latest cersion, but don't succeed.

  The most recent version is Adobe reader X (10)

  I do as suggested by Azam and uninstall the previous version. Have you tried a system restore to an earlier date and then tried to uninstall. If you click on "help" in the toolbar of the Adobe Reader there may be an option "repair Adobe installation".

  You could also try to reinstall Reader 8 and try once again an uninstall.

  If all else fails I try and install Reader X in any case if you have a corrupted version of the 8

• I have upgraded to Windows 10 64 Pro and all my apps Adobe has stopped working; I get the popular "MSVCP110.dll is missing" issue; I uninstalled everything, including the creative cloud, rebooted the PC and installed it back again! Same thing! I tried thi

  I have upgraded to Windows 10 64 Pro and all my apps Adobe has stopped working; I get the popular "MSVCP110.dll is missing" issue; I uninstalled everything, including the creative cloud, rebooted the PC and installed it back again! Same thing! I tried this several times. I'm really stuck! Can someone help with how this is solved; I follow online (two solutions) and tried both; not good! No matter what I do, I get the error! The rest of the applications say they are absent from the other files like this; It seems that there is something to do during the installation that keeps this issue alive!

  Run the command to check the file system once:

  https://support.Microsoft.com/en-in/KB/929833

  Also repair Microsoft Redistributable packages from the control panel > programs and features.

  If not installed, download and install the Visual C++ 2013 package.

  Let me know if you need more assistance.

• Adobe Acrobat Reader DC has stopped working.

  After a WIndows 10 automatic update last night, now I can't watch pdfs. The file opens, but your message window opens by saying it has stopped working and closes the program.

  Hi Stats4gnats ,

  Please try to run this on your system cleanup tool: Download Adobe Reader and Acrobat cleaning - Adobe Labs tool , restart the system and reinstall CD player from this link: Adobe - Adobe Acrobat Reader DC Distribution

  Let us know if that helps.

  Concerning
  Sarojini

• Cloud creation Adobe has stopped working

  guys I need help.

  my CC adobe does not work, and whenever I start my computer it always shows "Adobe Creative Cloud has stopped working" is very boring

  Here are the details of the problem

  Signature of the problem:

  Problem event name: BEX

  Application name: creative Cloud.exe

  Application version: 3.4.3.189

  Application timestamp: 56702a 75

  Fault Module name: StackHash_0a9e

  Fault Module Version: 0.0.0.0

  Fault Module Timestamp: 00000000

  Exception offset: 00000000

  Exception code: c0000005

  Exception data: 00000008

  OS version: 6.1.7601.2.1.0.256.1

  Locale ID: 1033

  Additional information 1: 0a9e

  More information 2: 0a9e372d3b4ad19135b953a78882e789

  Additional information 3: 0a9e

  Additional information 4: 0a9e372d3b4ad19135b953a78882e789

  Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  __________________________________________________________________________________________ ________________________

  I tried already running as creative cloud uninstaller, but it always come with "uninstallation is completed with errors"...

  also, I don't find the OOBE file.

  
  

  guys do you have an idea how to solve this problem?
  

  I think you must contact Adobe personnel to help

  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)<=== note="" days="" and="">

  Don't forget to stay signed with your Adobe ID before accessing the link below

  Creative cloud support (all creative cloud customer service problems)

  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Manager application Adobe has stopped working

  A few days ago, Acrobat Professional XI decided it would not start.  I have uninstalled, reinstalled, but I get the same behavior.  Specifically, "Adobe Application Manager has stopped working - windows can check online...» "Details of the problem are

  How can I solve this?

  Although Adobe proclaims their commitment to customer support, there don't seem to be a way to communicate with them to try to work through this, other than this forum.  No phones.  no emails.   No cat.

  Hey stephenp36835709,

  We're really sorry for the inconvenience posed for you.

  You can access the below mentioned link to download the latest version of Adobe Application Manager and install:

  Adobe - Adobe Application Manager: for Windows: Adobe Application Manager

  Let me know if it helps.

  Kind regards

  Ana Maria

• E-mail services PES 11 adobe has stopped working. (Picture Mail)

  Sending an email using Picture Mail stopped working.  I have a Yahoo email account that I use to send mail from the photo.  Recently, I see that a window of e-mail has opened as an "email Message"; but there is nothing in the window, and I get a turning circle that could last forever if I don't stop him.

  I found the problem.  I clicked on the window and maximize the window and he grew up in the correct format.  An option (I don't know what) was reset when I've maxed it.

• Program Adobe has stopped working

  I reinstalled Windows 7 Pro in my Alienware MX17 R3 2011 recently and have nothing installed on this computer. I just downloaded Photoshop and InDesign.

  I waited for the two to download then opened Indesign CC 2015 and almost immediately an error popped up saying that the program has stopped, windows is checking for a solution.

  Same thing with Photoshop.

  I rebooted, checked my drivers and firewalls. Nothing seems to help.

  Figured it out.

• Adobe Reader XI has stopped working

  Windows 7 Enterprise x 64 with SP1 and the latest updates.

  Installation file: AdbeRdr11000_en_US.exe; size: 37,868,688 bytes; MD5 hash: bddd3d06af44ff7497f2c5125553a5ba.

  First Setup attempt has been upgraded (without uninstalling the previous version), second attempt after uninstalling Adobe Reader XI of vulnerabilities.

  

  Event ID 1040

  Begins a transaction of Windows Installer: C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AB0000000001}\AcroRead.msi. Client process ID: 464.

  Event ID 0

  The description for event ID 0 in source AdobeARMservice is not found. Either the component that triggers this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

  If the event is on another computer, the display information had to be saved with the event.

  The following information has been included in the event:

  Service started

  Event ID 1042
  Put an end to a transaction of the Windows Installer: C:\ProgramData\Adobe\Setup\{AC76BA86-7AD7-1033-7B44-AB0000000001}\AcroRead.msi. Client process ID: 464.

  Event ID 11707

  Product: Adobe Reader XI - the operation of Installation completed successfully.

  Event ID 1033
  Windows Installer installed the product. Product name: Adobe Reader XI. Product version: 11.0.00. Product language: 1033. Manufacturer: Adobe Systems Incorporated. Installation success or error status: 0.

  Event ID 1000

  Name of the failing application: AcroRd32.exe, version: 11.0.0.379, time stamp: 0x505fd19e

  The failed module name: lockpdfu.dll_unloaded, version: 0.0.0.0, time stamp: 0x505139a4

  Exception code: 0xc0000005

  Offset: 0x032987c8

  ID of the process failed: 0 x 468

  Start time of application vulnerabilities: 0x01cdabb61ad04335

  The failing application path: E:\progs\adobe_reader\Reader\AcroRd32.exe

  Path of the failing module: lockpdfu.dll

  Report ID: 58c2241c-17a9-11e2-847c-90e6ba73926e

  It seems that the application crashes in the lockpdfu.dllmodule.

  This module is not supplied with Adobe Reader. This seems to be part of a "PDF Ownerguard" by Armjisoft.com software. You can uninstall this software and try it, or contact the vendor of the fo this software for a compatible version of their addition to the reader.

• Fingerprint reader E6230 has stopped working in Windows 10

  Latitude E6230 fingerprint reader no longer works after upgrade from Windows 10. Drive is recognized in Win7, but not in Win10. Reinstall the OS several times, same result. Pilot applied security Dell P5T4G but same result. State of the device: this device cannot start (code 10) current device power state cannot support this request. USB\VID_0A5C & PID_5801 & MI_03

  has finally got the fingerprint reader to work on the E6230. on the driver page, go to the Security section and downloaded the HP driver and firmware of CV. Installation of the HP driver first, then apply the updates to the firmware. You may need to run ushupgrade with "run as Administrator". Turn it back on. He has worked on two of our E6230, maybe it will work for you.

• Outlook Express 6 Mark as read feature has stopped working

  All of a sudden, some of the emails I open remain "BOLD" and marked as unread, no matter how many times I open them or select marked as read.

  Any ideas why this happens?

  There might be something corrupt in the message store, or it could result from the font used for the list of messages.  For the first time, try to set up a new identity via file | Identities and add your account there and then see if the problem persists (if its fixed, then use file |) Import | Messages to bring older identity).  If it does, then check out the font used by right-clicking on the desktop and select Properties. Appearance | Advanced and see what the police are for the police of the icon.  If it has only a bold font, then it won't change regular, to see if this is the problem.

  Steve

• my 11.4r402 of flash player from adobe has stopped working

  It indicates a problem caused blocking the program works correctly, so windows closed the program and will warn me if a solution is available.  He never has.  Also 8 updates will not update.  What should I do?

  You receive errors related to updates?

  1. Open Windows Update by clicking the Start button, all programs and then click Windows Update.
  2. In the left pane, click view update history.
     http://Windows.Microsoft.com/en-us/Windows-Vista/see-which-Windows-updates-are-installed
  3. Find an update for Windows that has failed to install, and then double-click the update to view more information.
     Updates that have failed to install will display failed under status, next to the name of update.
  4. In the Windows Update dialog box, next to the details of the error, review the error code for the update has failed.
  5. Follow the links in the Windows Update dialog box under more information or help and Support to resolve the problem, then try to reinstall updates by using Windows Update in Control Panel or by mail with the error code and maybe someone may be able to help others.

  What are the error codes and how can I use them?
  http://Windows.Microsoft.com/en-us/Windows-Vista/what-are-error-codes-and-how-can-I-use-them

  Windows update General troubleshooting

  Suggestions:

  How to reset the Windows Update settings?
  http://support.Microsoft.com/kb/971058

  Diagnose and automatically fix common problems with Windows Update
  http://support.Microsoft.com/mats/windows_update/

  Cannot install updates in Windows Vista, Windows 7, Windows Server 2008 and Windows Server 2008 R2
  http://support.Microsoft.com/kb/2509997

• Acrobat Standard gives "acrobaat Adobe has stopped working" immediately after clicking on the icon.

  The computer is running Windows 7 x 64

  Here are the details of the problem:

  Signature of the problem:

  Problem event name: BEX

  Application name: Acrobat.exe

  Application version: 11.0.7.79

  Application timestamp: 536b812b

  Fault Module name: amtlib.dll

  Fault Module Version: 6.2.0.46

  Timestamp of Module error: 528478ca

  Exception offset: 0013d1e9

  Exception code: c0000417

  Exception data: 00000000

  OS version: 6.1.7601.2.1.0.256.48

  Locale ID: 1033

  Additional information 1: 51da

  More information 2: 51daff82b35c6f8e7f791ee045f67fb6

  3 more information: 1b5f

  Additional information 4: 1b5fa18f4d43a413e9027d65a96c0363

  Read our privacy statement online:

  http://go.microsoft.com/fwlink/?linkid=104288 & clcid = 0 x 0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  I went through and used the cleaning tool from Adobe to remove Adobe Reader and Adobe Acrobat and then installed a new to Acrobat, but I still get the error.

  Any suggestions who point me in the direction of fixing this issue are much appreciated!

  If you have any other Adobe products installed (like Photoshop and InDesign) then please try following steps:

  Delete all the files in the following folders:

  C:\PrgroamData\Adobe\SLStore

  C:\Program Files (x 86) \Common Files\Adobe\SLCache

  And delete all the files in the folder following except cache.db

  C:\Program Files (x 86) \Common Files\Adobe\ Adobe PCD

  Product launch and activate again.

  Kind regards

  Anoop