Readers of CD-ROM/DVD-ROM missing

I came to visit my parents yesterday and I tried to use the CD-ROM on their Dell Dimension 8300 running Windows XP SP3.  The drive seemed to be working, but wouldn't read anything.  So I checked in Windows Explorer and the CD-ROM or the DVD + R/W discs were there.  I went to the Device Manager and received the following message:

Windows cannot load the driver for this hardware device. The driver may be corrupted or missing. (Code 39)

The readers in question are the NEC IDE\CDROM_NEC_DVD + RW_ND-2100AD and IDE\CDROMHL-DT-ST_DVD-ROM_GDR8162B (Hitachi or LG, I think).

So I tried to update the drivers, but Windows could not find a driver better than the current.  Figures.  I uninstalled the drives and tried to reinstall, but no luck.  I have good, well, I just downloaded a new form of drivers somewhere.  I went to Microsoft; no luck.  I went to Dell, where it says, "Dell makes drivers for its products on its Web site."  No, it isn't.  There was only the 22 drivers/firmware for DVD/CD devices; were not mine.  In fact, the only reference I could find any where on the Dell site for these discs were complaints in the forum there is no drivers! Never.  I went to NEC, Hitachi and LG.  All the zip.  Found dozens of web sites that will set everthing at a price of $29.95, but I really don't want to go that route unless I have to.

I found a post on http://www.connectedinternet.co.uk/2008/06/30/mystery-of-the-disappearing-dvd-rom/ that looked exactly like the problem I have.  It was suggested to change the registry.  I can do this, but I don't want to make things worse.

Help


Tags: Dell Drives

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