CD-ROM/DVD-ROM missing from Device Manager, FRUSTRATED!

I jumped on my computer today, to copy a disc in iTunes and found that Windows is for some reason, do not recognize my DVD/CD drive.  Now, the drive is very good; This works.  I put in a disc and it runs.  But that's all.  I go to Device Manager to see what is the problem and I find that the knot of READERS of CD-ROM/DVD-ROM is missing altogether.  -What happened?  If anyone can help (not you, Rob;) I already tried everything in your list of suggestions), please.  I would appreciate.



Hi Dtorres,

  • What exactly do you mean by it works when I insert the disk?

If the device is missing in the Device Manager, it may be due to hardware failure or if the drive cables are not connected properly. This can also happen if there is a damage in the drive cable, windows will not be able to detect the drive.

However, you can contact the computer manufacturer to verify if there is any firmware that you can install for the CD / DVD player and if you can run a diagnostic tool for the material.

You can also start the BIOS of your laptop and check if the drive is detected in the BIOS and post back the result.

I hope this helps. Let us know the result.

Thank you and best regards,


Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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