Receipt of phone call scam of jars, laptop computer has been accessed remotely, what should I do?

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  < image edited by host to remove personal information >

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  -I would like to thank very you much for your time.

  This morning I received a strange phone call. The caller ID said TRIKON but speaking men said they were by Microtech. I could barely understand what they said, and they had Middle Eastern accents. They asked that a program on a computer with windows 7 was about to crash, once again I barely understood what they were still talking. They spoke as they were apparently trying to save my computer by a virus. They asked me to go in my command prompt and type Assoc. at this point the call seemed really shady and suspicious. I have no idea how they had our information, they wouldn't tell us who they worked for, and the call quality was extremely poor. We hung their call, and then moments later recalled, we told them everything was fine and that we would be talking to a real representative of microsoft. They did not return after that. It was all very suspicious, I ran several scans on my computer, but I did not notice any problems. I'm very confused, and I don't know if I'd be worried. I would much appreciate it if someone could help me on this situation. I have also some question. TRIKON is in collaboration with microsoft? Is there a computer in circulation problem? I want much help from one who has experienced this problem, as well as support from Microsoft.

  -I would like to thank very you much for your time.

  This is a complete scam and one that has become very common these days. . Don't think anything such a caller said, do nothing that he tells you to do and hang up on him immediately.

  At let them into your computer? If you did you are at serious risk for what they could have done it (installed spyware? Identity theft? Steal the passwords?), and I highly recommend that you do the two following:

  1 reinstall Windows properly

  2. change all your passwords, especially those of the financial institutions and online stores.

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  original title: telephone call from Windows?

  Hello

  It's a scam.

  Microsoft does not contact you unless YOU have made prior arrangements with them to do.

  There is an article in the link I'm you provide at the end of this one

  Read this Information from Microsoft:

  "Avoid scams to phone for tech support.

  http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx

  Don't be fooled of unsolicited calls. Don't provide personal information.

  Here are some of the organizations that cyber criminals claim to come:

  • Helpdesk Windows

  • Windows repair center

  • Microsoft technical support

  • Microsoft technical support

  • Windows Support Group Technical Department

  • Microsoft Research and Development Team (team of Microsoft R & D)

  Either these so-called "Microsoft" Tech companies want to sell you a worthless software, or remote access to your computer to try to steal your credit card and bank information and also achieve an identity theft on you.

  We have all the errors and warnings in our Event Viewer

  That's what you do if you never give them remote access.

  If you gave them remote access and you do Internet banking, contact your bank, explain, and change passwords.

  If you use your online credit card, cancel and get a new one issued to you.

  And the only way that willl you know that you are free to them is to backup your data and do a clean install of your operating system.

  See you soon.

• I received a phone call today (a third) saying that my computer has been hacked and that they need to get into my system for necessary repairs

  * O.T. > phone call

  I received a phone call today (a third) saying that my computer has been hacked and that they need to get into my system to make the necessary repairs.   They have stated that they are from Microsoft but I didn't honestly believe that.  Has anyone else had these calls?

  Thousands have and you have reason to be wary.

  Read this

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  Fake phone calls to technical support

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft issues never not solicited for phone calls of support or security.

  These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.

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  Hi Sharohbbrd,

  ·         You have made no changes to the Windows Media Player before the show?

  You may be able to solve the problem by installing the Windows Media Format 9.5 Runtime. Download the same from the following.

  Download details - Microsoft Download Center - Update for supported Media DRM (KB891122) players

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  You can also see the following articles for more information:

  File Readme for Windows Media Player 11 for Windows XP - Microsoft Windows

  http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

   

  An update for Windows Media Digital Rights Management-enabled players is available

  http://Windows.Microsoft.com/en-us/Windows-XP/products/Windows-Media-Player/11/Readme

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• ATTENTION: the Tech support phone call scam.

  I just got a phone call from a woman with an Indian accent very thick, arguing that the IP address of my computer was now public and hacked my computer.  She even transferred the call to the Ministry "Hand Macintosh Server" to talk with someone named John Williams, who provided this phone number:
  (855) 876-6657.
  I immediately called the Apple Store and they agreed it was a scam.
  Please pay attention.

  Thanks for letting us know - always wise to be on the lookout and to maintain the level of healthy skepticism on this kind of unsolicited calls

• Mircosoft phone call scam?

  I got a phone call this morning from a woman who claimed to be the call from Microsoft. She asked if my computer is turned on and I said no. I told him I had not contacted mirocsoft and I thought that it was a scam. She tried to convience me that it wasn't the case and I ended the phone call. Is it normal for microsoft to you contact via a phone call?

  Fake phone calls to technical support

  Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.

  Please see:

  http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .

  Microsoft issues never not solicited for phone calls of support or security.

  (such persons may use names other than Microsoft as well)

• Phone calls scam

  Someone just called me to say they were soft micro and called people in the region that pc has been infected.  I asked how they could call it everyone and she said they could and called the people who was most infected the pc here.  The she called from, there were 804-466-9633 and she said her name was Anita or something like that.  I hung up the phone when she couldn't give me a number at microsoft.  I'm sure it was something she wanted me to on my pc to give control of, but it was not yet on time and I hung up on her.

  We thank you and hope this helps someone else.

  Brenda Tarver

  Hello

  Its a SCAM! and you have made the right choice.

  In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
  Watch groups. Arm yourself with knowledge.

  No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
  computer. So that's the fraud or scams to get your money or worse to steal your identity.

  Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
  phone calls to help you fix your computer
  http://www.Microsoft.com/protect/fraud/phishing/msName.aspx

  Scams and hoaxes
  http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3

  Microsoft Support Center consumer
  https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1

  Microsoft technical support
  http://support.Microsoft.com/contactus/?ws=support#TAB0

  Microsoft - contact technical support
  http://Windows.Microsoft.com/en-us/Windows/help/contact-support

  I hope this helps.

  Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">

• Receipt of phone call saying I had malicious software (Microsoft impersonation)

  Title: Funny original call

  I live in PA and received a phone call from someone who do not speak English as a first language by telling me I had malware and viruses on my computer and it was a Microsoft tech.  He asked if my computer was on... I said no... He told me to turn it on and he'll fix it.  sounded funny to me, so I asked what computer... He said mine... I said... it was still said to mine... I still once you said... which made me very suspicious.  I have 6 computers in my house... If he was from Microsoft and in fact is a problem, he could have told me that they... I hung up.  Fortunately for me, I worked on computers since 1982 and I have no banking services online for this reason and because he could not tell me that we (an error code would have given him my exact computer) and what operating system it used.

  Avoid scams that use the Microsoft name fraudulently

  Cybercriminals often include the names of well-known companies, such as ours, in their scams. They think it will convince you to give them money or your personal information. While they usually use e-mail to you wrong, that they sometimes use the phone instead.

  Common scams that use the Microsoft name

  • "You have won the Microsoft Lottery"
  • Microsoft "requires credit card information to validate your copy of Windows.
  • Microsoft sends unsolicited e-mail with attached security updates
  • A person of "Microsoft Support" calls to fix your computer

  Avoid these dangerous hoaxes

  We do not send unsolicited e-mail or make unsolicited telephone calls asking for personal information or financial or repair your computer.

  If you receive an unsolicited e-mail or phone call which is supposed to be from Microsoft, and request that you send personal information or click on the links,delete the email or hang up the phone .

  You did not win the "Microsoft Lottery".

  Microsoft customers are often the target of a scam that uses e-mail messages falsely promising money. Victims receive messages saying: 'You have won the Microsoft Lottery!' There is no Microsoft Lottery. Delete the message.

  If you have lost money to this scam, report it . You can also send the police report to Microsoft and we will use it to help law enforcement catch criminals who send these e-mails.

  For more information, see Microsoft report fraud Lottery . To protect yourself against these e-mail hoaxes, you can use the same general orientation you use to protect yourself from phishing scams to protect you from these e-mail hoaxes.

  Microsoft do not ask for credit card information to validate your copy of Windows

  We require that your copy of Windows is legitimate before you can obtain programs from the Microsoft Download Center and to receive software updates from Microsoft Update . Our online process that performs this validation is called the Genuine Advantage Program. at no time during the validation process we request your credit card information.

  In fact, we collect any information that can be used to identify you, such as your name, e-mail address or other personal information.

  For more information, read the Microsoft Genuine Advantage Privacy . To learn more about the program in general, see genuine Microsoft software .

  Microsoft sends no communication unsolicited on security updates

  When we publish information about a security software update or security incident, send us e-mail messages only to subscribers of our security communications program.

  Unfortunately, Cybercriminals have benefited from this program. They sent fake security messages that appear to come from Microsoft. Some messages to attract the recipients to Web sites to download spyware or other malicious software. Others include an attachment that contains a virus . Delete the message. Do not open the attachment.

  Legitimate security communications from Microsoft

  • Legitimate communications do not include software updates as attachments. We never attach software updates to our security communications. On the contrary, we refer customers to our Web site for more information on the update or the software security incident.
  • Legitimate communications are also on our websites. If we provide information about a security update, you can also find this information on our Web sites.

  = Microsoft has none of the unsolicited telephone calls to help you fix your computer

  In this type of scam cybercriminals are calling you and claim to be of Support technique Microsoft. They offer help with your computer problems. Once scammers have earned your trust, they try to steal and damage your computer with malicious software, including viruses and spyware.

  Although the law enforcement can trace phone numbers, often authors use pay telephones, disposable cell phones or stolen cellular phone numbers. Better avoid fooling themselves rather than try to repair the damage afterwards.

  Treat all unsolicited sceptically telephone calls. Don't provide personal information.

  ===========================================================
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