Recovery of the laptop is not

I recently had a problem with my HP ENVY 15 TS and use the support chat in the HP Support Assistant, I was advised to do a system restore.

This did not succeed, and I am now stuck in a loop!

No idea how I get in touch with the agent who dealt with me?

So I opted to try the factory reset first rather than buying things... that solved my problem and I am now back up and running and restore my data!

Tags: Notebooks

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