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• Able to print not scan over network, with Officejet 6500 E710n-z

  I tried with and without wire.  Printer was not detectable when connected wireless.  WLAN in wireframe, but can not scan from my office.  It gives an error of communication.  To print.  Tried with firewall disabled.  No chance!  Help, please.

  I solved it by turning off all computers, printer, router and modem and turn them then turn it back on.  It worked and now it works fine.  Thanks for your help...

• Photosmart C6280 all-in-one: connected LAN network won't print or scan

  I am running Windows 7 (64-bit) and have a HP C6280 connected to my local network. My NetGear router shows the printer as a device on my network. Windows Control Panel will display as loans and set printer as default. When I try to print, the release of the coils for the print spooler, but then shows a printing error and nothing prints. HP Solution Center shows as disconnected printer.

  HP print and scan doctor can see the printer but cannot print a test page for it or fix the problem. Cannot printer Windows troubleshooting. I put manually the printer IP address and it corresponds to the IP address used by the pilot, i.e. 192.168.1.107

  The only way I found to solve the problem is to completely uninstall and reinstall the printer and all the HP software associated with it. And then I have to do it again on all 2-3 days.

  Any ideas?

  RnR,

  Thanks for the suggestions, but I did that already, severl times. It turns out that BitDefender Firewall was interfering with my connection on printre network. After fixing manually the printer IP address and establishing a zone of confidence for the IP address of the printer for, things seem to have settled down.

  Found this solution in the HP Forum.

  Thanks for the help of yor

• LaserJet M1536 printing and scanning Issues (cable network)

  Good,

  So I have a LaserJet M1536 I installed the drivers on my computer to WIndows 7 (64-bit). It worked fine for printing until last night and I can't for the life of me it works again.

  I have the computer plugged into the network, and it worked until I tried to scan a document. It would not work, and then after that nothing would print. The e-print on a mobile device will work but not from my windows machine. I tried to run the doctore scan and it says everything is working.

  I then uninstalled the drivers and I downloaded the latest version of the HP technical support.  Still doesn't solve it.

  After that, I have disabled the firewall on the computer (the windows firewall and the firewall that comes with my suite Norton anti-virus. Still no luck.

  I restarted the printer, my PC, my network (modem and router) several times.

  Is someone can you please help me solve my problem, because it is really holds my productivity and I spend a lot of time on this issue.

  What I am doing wrong? The only thing I have not tried is assign a static IP address to the printer.

  

  Thanks for letting me know TFroehlichIII.

  What type of router you use, or you use a server like the one mentioned post?

  When you add the printer port, must be a TCP/IP port.

  I have a few other things you can try.

  Power cycle the router, restart the computer, then on the printer.

  Check the IP address, to ensure that it is the same thing.

  Then run the Add Printer Wizard.

  You can always restore your computer to an earlier era where everything was working properly. It could be a Windows Update or a router that has caused this problem.

  For Windows 7 system restore.

  How to refresh, reset or restore your PC on Windows 8.

  If the problem persists, I recommend to call the HP Technical Support for assistance. They can remotely to your computer and see more of what's going on. Call the 800-474-6836. If you do not live in the United States / Canada region please click the link below to get help from your region number. Contact HP worldwide.

  Let me know the results.

  Thank you.

• LaserJet professional M1217 nf: cannot scan over network with a printer laserjet 1217 on a Mac

  Hello

  My set up:

  Mac with Yosemite

  LaserJet M1217 more wireless

  Description of the problem:

  I can't scan. Preview, the control panel or image capture, I get the same error saying "cannot open a session.

  I have installed and reinstalled the drivers/printer about 100 times.

  I tried to add the printer/scanner like airprint, or with the name of the printer as a proposed post.

  Just what causes the same error.

  I have the 2.0 version of the driver installed right now. Tried with 1.7, same result.

  I can print without problem since my Mac and my iPad.

  Tried it with an ethernet cable and have the same problem in case someone ask.

  I looked all over google and doesn't seem like someone else has the same problem? Many people have problems printing over wireless, but it's ok for me. Is the scan, I can't go to work.

  Pages of HP does not offer any other driver which has of the Yosemite. HP offers no additional program for Mac and scan.

  Don't know what else to try.

  Little help? Anyone?

  Thanks Geminy02,

  Unfortunately, your suggestions did not help, and I have a few comments about them.
  First of all, your suggestion about the router was the problem is quite impossible, as you will need to check if the ports are open only in the case we're talking about two different network segments. If you have your printer and your computer in the same segment you will have problems of ports.
  Second: if I would have chosen IP protocol to add my printer, I wouldn't take the option scan, as you said, which means I could not done any tests that I mentioned in my original post, and I would never have had to the point of getting the error message.
  Thirdly: the drivers that you MENTION for download are exactly the same as you get with yosemite, so, this could help to reinstall the driver, it's kind of a long shot (and yes I tried).

  In fact, I managed to solve my problem by doing a factory reset of the printer, any sign of a printer in my computer, cleaning and reinstall the printer using the airprint driver suggested by yosemite where to find my bounjur printer.

  I tried ro think what could be the reason, or to see all what I had changed, and the only thing I've seen different in the configuration before and after he started to work was the name of the printer. When it did not work my printer was called simply "printer", when he was working he was the full name that comes by default. It would be very strange, that this is the reason, but I just mention it here just in case someone read. I believe that the factory reset was the difficulty, not the configuration itself.

  Just for the other readers, I can confirm that this unit can print and scan over my wiresless and cable network on yosemite, with the help of preview, capture image or scan property in the control panel. It took me several hours to make it work, but it does, and my best friend was all the time the printers web page, where you can change the configuration of the printer.

• HP Officejet 6500 a shared printer cannot add computer network to send scan

  HP Officejet 6500 a is shared on my network by another computer. I can print to the printer, but I am not able to scan directly to my computer. I can't add another computer in the options of scan on the front panel of HP. I use Microsoft Windows XP Professional 2002. I also downloaded the installation CD on my hard drive, tried to search by IP address, but always without success. Is it possible to add another computer for instructions to scan, if I'm not connected to the HP printer?

  Hey kapua99,

  If you use the printer in shared USB mode to access over the network, then it will only support basic printing.  Shared network printers allow no detection on the share path.

  If you want to scan from multiple computers on the network, so I recommend linking the Officejet 6500 a directly to the network.  For more information about how to install the printer on an Ethernet network or wireless, click on the link below.

  http://support.HP.com/us-en/document/c02430792

  Hope this helps,

  Jason

• HP3070 analysis via the USB port, but don't scan the network, printing is ok? Used to work, but no more

  MyHP3070 deskjet will scan and print via USB link, but don't scan the network, printing is authorized via netowrk. Used to work but not anymor. I have windows XP laptop. I tried HP doctor but in vain. It says that it cannot connect with the driver. Tried to uninstall and reinstall from the CD and also downloaded driver via HP web page but does not. Any ideas what to try next? Also have Norton 360 software virsus and tried extinction of firewalls, etc., but it doesn't seem to help. What is confusing, is that it is used to work but now is intermittened, it won't work at all.

  I managed to uninstall with REVO Uninstaller. This removed the driver original from the Add/REMOVE program possibly a result.  This then allowed me to install the driver that you recommended to your link above. I ran out of time yesterday to test if the printer has worked with the new download, so I'll have to try again later today to see if it works. I would grab with result.

  Thanks a mil

• Change default address "scan to network" on C2665dnf

  I had a successful address configuration "scan to network" of the LCD screen of my C2665dnf for a notebook of Windoze. The laptop has changed, new name, new address. I changed the address in the address book server and it works for scanning.

  However, whenever I select "network analysis" of the screen LCD, "pre-selected" default address is the old laptop that no longer exists. I have to go to select the correct laptop from the address book each time - what works, but it is a bit of a pain.

  No idea how to reset default 'scan to network' to be a different address?

  This sort end account - not very intuitive, but you must select the address you want, and then change the scan settings to and then click on the "Save" button. This saves the scan to settings, including the path of the server chosen as default for this icon on the LCD screen. The main thing was to save, even if you make no changes to the settings (except the server).

  Once I had worked to this point, I was able to create a new icon with different parameters (scan in PDF format, for example), then now simply just choose the correct icon for the work.

• My Macbook Pro shows off my HP printer online after the first use (print or digital). I have to turn the printer off and then on again to print or scan for even once.

  My Macbook Pro running El Capitan 10.11.6 shows my printer HP (envy 110) as offline after a print or scan session. I have to restart the printer each time I use it, and then the Mac it falls again after printing or scanning session.

  I loaded the latest drivers on the Apple site without success. The two are on a wireless home network.

  Help!

  OS X El Capitan: print troubleshooting

• OfficeJet 8620: Error using scan to network folder - although the EWS test demonstrates the success

  I have configured the 8620 via the integrated Web server for scanning to \ \Scans < ip address of my macbook > the 'test' function's successful return.  However, when I run a scan to network folder in the control panel of the printer, I get the error: "cannot write in------< ip address > \Scans.» Destination folder is read-only, has the wrong permissions, or is no longer available. "I don't see how that's possible given the test of EWS.  I confirmed that the file is read-write for all.

  Hi @tfeeneytx

  I see that you have taken the lead and sent the scan to network folder problem you encounter as you mentioned that you on your previous post. I'd be happy to help you with this also.

  Please use the following document to ensure you have the analysis of the configuration of the network folder correctly; Scan from the control panel (including the Scan to Email, in PDF format, and to a network folder) for Printer series e-all-in-one HP Officejet Pro 8610, 8620, 8630, 8640, and 8660.

  Please also ensure you have the latest update of the firmware for the printer; Update of the Firmware 8620/8625 e-all-in-one printer Officejet Pro HP.

• Color LaserJet MFP M476 Pro: Scan to network folder

  Finally decided to try to set up the scan to a folder again... but run into the same issues as before... invalid name and password

  The printers and mac are on the same wireless network and have no problem printing.

  Using Macbook Pro running El Capitan 10.11.6 - has only one user on mac... Bob

  Not yet completed:

  Folder created under users\Bob\Scan

  Went to the settings and turned on file sharing and add the Scan file to the list of shared folders and make sure "Bob" is listed as a user with read/write privileges.

  Page web accessible to 192.1.168.88 printer

  Selected scan / file Configuration of the network

  inpu the following parameters

  Display name - Scan

  Network path - \\192.168.1.94\Scan (confirmed this ip address is the ip address for the mac)

  User name - Bob

  PW - same as the one used to log for Mac (verified by up to 30 times!)

  Continually get "user name or password is incorrect. Make sure that the user name and password are correct"

  Any suggestions?

  Hello

  As long as you enable sharing of Windows files for the user the pritner will not be able to connect because it only supports SMB.

  By testing, I see the user as available for selection Although SMB is off...

  By searching online, I do not see messages indicating you will not be able to set in Windwos God file for the password iCloud user, may it be linked? :

  https://discussions.Apple.com/thread/6708192?start=0 & tstart = 0

  You can try creating a new user account and set it for this purpose (you won't even need this user to login, just set it to the printer while offering both users access to that folder, then you can continue to use your current users).

  Another thread indicate that change the password solved the problem:

  https://discussions.Apple.com/thread/6629743?start=0 & tstart = 0

  For any other questions, I suggest to start a thread at Apple Support communities, as long as you won't solve this problem, the printer won't be able to connect.

  Please let me know any progress,

  Shlomi

• LaserJet Pro M225dw MFP: Problems of scan to network folder

  Hello.

  I set up a portable computer with the printer mentioned above. No problem printing and no problem to set up Scan to network on the web interface folder (ran test and got the result OK) but there are issues when scanning in fact the printer. I put it in a document to scan in the top loader, select scan, scan to network folder, your computer (or rather folder name) and click Scan. The printer draws the paper and then started working. A pdf document will appear in the folder, the printer is how ever is already done. He keeps grinding on it for a while and then the signals being completed. At this moment, the pdf file disappears from the record.

  What could cause that?

  Hi @M3rLiN_74,

  Welcome to the HP Forums!

  I noticed your post about how you cannot scan your network with your HP LaserJet Pro MFP M225dw 10 pro Windows folder. And I'm happy to see it for you!

  This could be a problem with the charger of the printer, or perhaps a connection software / junk the computer. What happens if you try to scan to network folder using the glass of the scanner of the printer? Are you able to scan from the computer by using the top of the charger page? Scanning the computer (Windows).

  For the moment, please try our HP print and Scan Doctorand let me know what happens!

  If you are unable to reach a resolution, please click on accept solution. If you appreciate my help, please click on the thumbs up icon. The two icons are below this post.

  I hope hear from you soon!

• DJ3070 B611a: print and scan the doctor

  my printer HP DJ3070 B611a just stopped to connect to my network home. Windows Help (7/64) has not solved, so excited printing HP and doctor Scan. Upgrade of downloaded software, which gave (after download, install, a lot of time) gave an installation error that has not explained. Somewhere on this site I found that I had to uninstall the old software before installing upgrades. question 1: why P & S doctor can only him before the upgrade? Many programs can and do. Or at least: tell me to do.

  After that I discovered, I followed the instructions (very many steps and options) on the removal of the old software, any software called HP..., but it did not work. I tried to install the upgrade, but not over and over again. Would take a lot of time, because doctor & pajaud (> 50 MB) checks, downloads and try to install again, although he's done before. 2nd question: why he doesn't download / upgrade is already there?

  Therefore, no connection to my home network. After connection with a cable my laptop seems to recognize the printer again, although it does not show on the printers screen in Windows. And to be printed, but not for scanning.

  question 3: If, for the print connection is ok, what can be wrong with scanning (and why is this not the same connection)?

  So beware before you use the doctor: it does not help you and does not explain or for me does not clearly what he wants me to or exactly where to look.

  Is do not support my first experience with HP software problems, stable and updates: far from average. Disappointing for a leader in the software.

  Hi HermPack,

  Thank you very much for your answers!

  The name of the software of the doctor & pajaud, according to me, is HPPSdr.exe. In the meantime, to continue troubleshooting, please try the following steps in the following order:

  • Uninstall the software. Uninstalling the printer software.
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all Antivirus programs. Disable Antivirus software.
  • Disable all firewall programs. Turn Windows Firewall on or off.
  • Create a new user account. Management of accounts of users and connections (Windows 7).
  • Reinstall using the printer HP install wizard for Windows.

  Then run the HP print and Scan Doctor, once more to check that everything works.

  I hope that these measures are useful!

  "Please click the Thumbs up icon below to thank me for having responded."

• Want to 4500 Series: I still need to be able to recycle router/printer on my home network wireless daily

  Several devices were all printed on home wireless network, but often the message of the printer is offline. Scan doctor suggests power recycling the router/printer, which seems to work but which is very annoying when it happens every day. y at - it a fix for this problem

  These settings are to set up your wireless printer to stay connected to your router, wireless devices stay better connected and makes your router secure and hack proof.

  While the DHCP is convenient, devices like printers must always be assigned an IP (fixed) manually to avoid conflicts on your wireless network.

  1. Set a static in the printer IP address (click here) outside the range of the DHCP of the router (check your manual). It is for Linksys routers, but can be used for all routers. Check your DHCP range and change this first if necessary. More Help Wireless Printing is here (Windows solution 4, static IP).
  2. Or check in the printer that ' Auto Off/sleep/power saving mode ' is disabled the System Mode Time Out is set to zero (0) Use the built-in webserver (EWS) by visiting the printer address IP address in the address bar of your browser, click on settings tab/Auto Off. Or use the printer, printer Home Page (EWS) Wizard. Also check the properties of your printers.
  3. If the printer supports and has IPv6 enabled, disable the IPv6 option in the printer.
  4. If necessary and you have assigned a static IP address, try using auxiliary for the preferred DNS Server 8.8.8.8 and 8.8.4.4 as DNS server.
  5. Wireless printers work on the band Wireless 2.4 Ghz not the band 5.0 Ghz.
  6. Make sure the printer is on the latest firmware by checking with the HP support site.
  7. Check all devices wireless in your home for interference. Check microwave, babyphones, phones, wireless and wireless alarm systems are a big culprit.  Any of these will knock at your printer wireless intermittently.
  8. Make sure that your printer and router are at least 5 feet independently of each other.

  In the router: (refer to the manual of your router for more information)

  1. Use a fixed wireless channel as the 1, 6 or 11, never 'auto', try channel 1 first then the rest.
  2. Set the router to 20 Mhz only or 145Mbps router function.
  3. Always use WPA2-AES encryption (personal), but you can try the "mixed" mode
  4. Disable the WPS and never use it and disable the UPnP for the security of routers. No one can hijack your system now and help with wireless connectivity (if you want to know why, research on the web).
  5. If you have a router dual band (2.4 Ghz and 5.0 Ghz bands), make sure the SSID is NOT identical, they must be different for all the bands, even for networks without comments.
  6. SSID broadcast should be enabled.
  7. Save all the settings. Food at the same time, wait 2 minutes.  Power on router wait 2 minutes.
  8. Marketing the printer and check that it reconnects to the router.

  Microsoft has announced an update of Windows for the detection of device address... mode devices .waking 'sleep'. Update your Windows 10.

  https://support.Microsoft.com/en-us/KB/3147458

  If you have Windows 7/8/8.1 discovery network is on or off?

  1. Control Panel/Network and Internet/network and sharing Center / advanced sharing settings.
  2. Under home or work (current profile) / network discovery.
  3. Select "Turn on network discovery" and save the changes.

  Now the last thing to do once everything above has been tried and you still have the same problem, completely uninstall and delete the printer and its software.

  Use http://www.iobit.com/en/advanceduninstaller.php .  Use of the powerful scanner at the end to remove all registry entries.

  Now go back and reinstall the drivers and full software on the HP website.

  Last resort effort - if your printer has an Ethernet connection, suggest you to get some adapters line and convert your Ethernet wiring for your printer.

• M277dw MFP: MFP M277-DW Scan to network folder

  In the settings of the printer - tab analysis - scan to network folder Option. I tried to capture the information of folder in smb and afp format. None is accepted by the printer. Can anyone help? Note that this is to connect the printer to a shared folder on a MAC

  Thank you

  Hey @Hopflys, welcome to the Forums of HP!

  If I understand correctly, you configure the scan to network folder and despite your efforts, shared folder information is brings not accepted. Please take a look at the following post, written by @Gemini02 , as well as the steps to configure the feature described and easy to follow: Re: configuration of scan of file.

  If you need assistance, I would like to know the results of your efforts and I will do my best to help. If this solves the problem you are experiencing, please be sure to click on the I accept as Solution button below so that others can see what has worked for you.

  Thank you.