(Redirected) Problems with Dell customer service

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• (Redirected) Quite upset with dell customer service

  So I bought a dell inspiron 7720 last February and I must say that I was very happy with the product while he was working. Not 4 months after my purchase, my laptop broke due to a faulty motherboard or something and after nearly 2 weeks on the phone with dell, I finally got one it shipped to get fixed and only he got back and the operating state after a month to a month and a half. I quite understand in the first place, knowing that these things happen. Now about 6 months later I was playing a game, just the laptop, died on me out of nowhere. Now my laptop responds at all, can't activate it. I have no sign of life when I hit the power button. Also when I plug in my power cord light is blue, but as soon as I that plug into my laptop my charger led turns off again and I get nothing from it. After being tossed back around between people at dell, I am still nowhere because I told me that my warranty has expired (do not take into account the month and a half it took to get my laptop working again that would put me in my time of warranty) and I keep getting hung up when trying to contact customer support for people having expired guarantees. So I want to come is that I'm really angry that, in the space of 10 months, my laptop has broken twice (keeping in mind that I treat my laptop like a baby) and I had a horrible time trying to get help fixing it. It makes me feel that dell doesn't bother the many problems to which I have with their products (within a year) after they had my money. So now it seems that I have no other choice than spending more money on what is essentially a laptop pretty new.

  I write this to 1, event on the multitude of issues I had with my product dell and the customer support less useful that I received and 2, I was hopping someone could tell me what could be wrong with my laptop and how can I fix this (because I absolutely need fixed for the April 7).

  Again, here is my problems with the laptop: dell inspiron 7720

  -stop while playing a game (worked very well in advance)

  -l' laptop does not respond when I push the power button

  -the charger seems to be working fine, blue light turns on when I plug it but turns off as soon as I plug it into the laptop

  Thank you for future assistance, and I look forward to your response.

  DOM

  Best of this post in the Customer Care Forum, here:
     
  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx
       
  Bev.

• There was a problem with the current system. Please try again later. If the problem persists, contact customer service.

  There was a problem with the current system. Please try again later. If the problem persists, contact customer service.

  Why?

  Please tell us what Adobe application you are trying to download. Please try creative cloud install app - https://helpx.adobe.com/creative-cloud/help/install-apps.html

• (Redirected) Dell customer service complaint

  Where can I make a complaint about technical support and Dell customer service?

  cherie21

  Best of this post in the Customer Care Forum, here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• (Redirected) How can I complain formally partner DELL and DELL customer service?

  I'm waiting more than eight weeks replace spare parts to DELL for DELL Latitude E7250 and E7240 computers laptops! Does someone know how to complain and to speed up the process?

  Initially, partner DELL says there is no spare part for sale! (it was the battery) your request and after I called DELL customer service, they changed their words and send a cost and delivery time 6-8 weeks (which is not acceptable). It makes no sense to wait for more than 8 weeks to get the knockout, battery or LCD for products still under warranty.

  Unfortunately, DELL customer support could not help and their response was not acceptable, it seems that DELL customer support and DELL partner care not their client :(

  Noting that we have more than 170 DELL Ultralight laptops and more than 300 computer desktop DELL Optiplex 7010 and 7020 only at the regional office and many others in the country offices.

  Hi elarousya,

  Please repost this in the customer forum help. It is a holiday of Thanksgiving here in the US, so it will be Monday before one is available to help you.

  http://en.community.Dell.com/support-forums/customercare/

  You can also send a private message to Dell - Lorna M. it is in our customer forum. She will return to work on Monday.

  http://en.community.Dell.com/members/dell_2d00_lorna-m

• have a problem with my Windows Services.

  I have a problem with my Windows Services.
  Every time when I run the Windows Services window, I get a warning:

  One or more activex controls could not be displayed because that is:
  1. your current security settings prohibit running activex
  the controls on this page, or
  2. you have blocked an editor of one of the controls.
  for example, the page may not display correctly.

  The warning popup opens only when I click on the extended tab.
  The problem has nothing to do with the security of IE, because I can open pages with ActiveX controls on them and so.

  I installed the Spybot spyware/malware removal tool. Then uninstalled.
  I don't know if this is the cause of the problem. But I assume that it is.

  So, maybe someone faced the same problem and knows the cause for it.

  Thank you.

  Hi faisalzaman,

  Check out the link below to put on with similar problem and check if it helps.

  http://social.technet.Microsoft.com/forums/en-us/w7itprosecurity/thread/90c3202c-448B-42b7-ACF7-dab8dba7b000/

• Dell customer service

  I'm trying to find out if there is a way to contact Dell customer service in the United Kingdom, preferably by e-mail.

  I don't see anywhere on their web site that I can do.

  I think that Dell website is one of the poorest around for help, a big business.

  I looked on the internet and there are a lot of people complain about the appalling service the customer at Dell.

  Hi bigdavesim,

  I apologize for the inconvenience caused. Inspiron one 19 Touch is unfortunately not supported by Dell for windows 8 and OS is not officially tested on that device. So you may not be able to find the drivers on the official website of Dell.

• Update Windows problem with the Bits Service and error 0 x 80070057

  The service status: problem with the Bits Service

  Error 0 x 80070057

  Original title: Windows Update problems

  Hi Dexter,

  Can I know the KB # the update fails?

  What is the question pertaining to a specific or all update updates?

  What antivirus software you use on your computer?

  To resolve this problem, see the following article:

  Difficulty errors Windows Update corruption as 0 x 80070002 and 0 x 80070057

  Hope the helps of information. Get back to us with more information to help.

• can I install CS5 on my laptop if 2 people already use the creative suite? I've now been referred to as forums after talking with the customer service and technical support online

  can I install CS5 on my laptop if 2 people already use the creative suite? I've now been referred to as forums after talking with the customer service and technical support online

  I was told they are separated once and also says to check the forums?

  Yes you can.

  ~ Rohit

• AfterEffects CS6 will not show on my Adobe Creative cloud. I work in a school district. The error message is: ' we are currently experiencing some issues, please try again later. " If the problem persists, contact customer service. "It is to go

  AfterEffects CS6 will not show on my Adobe Creative cloud. I work in a school district. The error message is: ' we are currently experiencing some issues, please try again later. " If the problem persists, contact customer service. "This has happened during about two weeks, give or take. Everything is displayed. Are there patches? Thank you

  You MUST have a 64-bit computer and operating system... What is your computer?

  -Programs are supposed TO not view or download if they are not installed on your computer

  MINIMUM for After Effects and Premiere Pro http://helpx.adobe.com/premiere-pro/system-requirements.html

• (Redirected) Problem with Service tag

  Try to work with a Dell laptop and have run into similar questions to what others have experienced. My serial number and number of express service are not recognized by Dell. The brand of BIOS is what indicates the label. Dell support is completely non-equipped dealing with issues of this nature.

  Very dissatisfied with Dell at this stage.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• DELL CUSTOMER SERVICE DECLINED TO SET VIDEO_TDR_FAILURE

  I called customer service to ask questions on potentially to replace my laptop (new) due to recurring BSOD due to errors such as 'video_tdr_error' and 'video_scheduler_internal_error '. I have tried all possible troubleshooting technical or fix suggested and they all failed. I called Dell customer support number, and after talking with several technicians from several ministries, subsequently has been rerouted to French software. After activation of the remote control of my laptop, Alphonse (my touch software support) ran some scans, discovered the problem (a problem related to ngdms64.sys) and then told me that she could not fix the problem, unless I bought a "warranty hardware and software" which would be the last three years and six months and would cost me $347,00. If anyone else has experienced this? I can't find any evidence of a software warranty option in the Dell website or their warranty policy. Why? What is going on?

  Read the post from RajithR on August 5, 2015, in this thread on the forum of Microsoft.

  You may need to reinstall the Intel graphics driver. You do not include the exact phone model or version of Windows, but you can find the video drivers by choosing your model right here and the version of Windows on the next screen.

• Problem with Toshiba authorized service providers

  I have a laptop Toshiba Satellite A300-17.

  Recently, I had the following problem: while the laptop was running normally, whenever I opened it I got a black screen (Please note that the output sound was normal). When I connected the laptop to an external monitor (VGA), I myself went to be normal for her and so I was able to work without any other problems.
  After a while, I decided to get the laptop for service providers authorized by Toshiba in Greece.

  They told me that the problem was the motherboard, that sounded really strange because I had no problem with starting. When I went to get the laptop on their part, I discovered that the computer cannot start.

  So I asked why this is happening and why it worked before and it doesn't work now.
  Their response was that my motherboard was "die slowly" and that they did not open the laptop to check what was wrong with her, but only an online diagnostic test.

  Of all the foregoing, I believe they have done something to my laptop and caused the problem with the motherboard. I tried to contact Toshiba Europe and inform them about the behavior of their authorized service providers by sending an e-mail in Germany ([email protected]), in the hope that they would do something in this regard. Unfortunately, I had no answer.

  Please note that I am a PhD student and my laptop is necessary for my research activity. All this delay has a major impact on my work.

  Who do I contact in order to bypass this?
  Is there anyone in the treatment of cases like that of Toshiba?
  Is it possible that a company like Toshiba just don't care about their customer satisfaction?

  How long should I wait before this problem is solved?

  Hello

  It of really hard to tell how much of the material could be faulty, but if the laptop does not start, then a serious problem of material is possible.
  You said that the internal screen was dark, but you could work with an external monitor attached to the laptop.

  > When I connected the laptop to an external monitor (VGA), I myself went to be normal for her and so I was able to work without any other problems

  Well, that means the motherboard and graphics card might be ok and that the internal display will be affected.
  However, only a technician of the laptop could provide more details, after the material has been checked, so I would say you should get in touch with the guys once more in order to get the extract.

  I found these contact data for the Greece page ASP from Toshiba:
  http://EU.computers.Toshiba-Europe.com/innovation/generic/ASP_SUPPORT/

  + Ideal Electronics S.A. +
  + www.toshiba-computer.gr+
  [email protected]+
  + P: + 30 2105 193 900 +.
  + F: + 30 2105 193 921 +.

  Good luck

• (Redirected) Warranty and worst Customer Service

  I have a dell inspiron 5755. Recently, the computer stopped recognizing the charger dell charger and will not charge the battery.  I verified that it is a bad charger and nothing wrong with my laptop.  I called the technical support and all first they told me that I had to upgrade the bios, but since the battery was less than 10%, I have to send my laptop while they could upgrade the bios.  I refused, declaring that I just need a charger and was informed that they would not send me a charger and I had to send my laptop.  I spoke with a supervisor who then told me that I had to drop it because my laptop was bad and I need to update the bios.  I told her that there is nothing wrong with my laptop. This is the cord. and I checked it.  He told me that they would not send me a charger I would need to drop it. I asked to talk to his boss and he said that was not a boss. He said he signed his own payslip.  I asked to speak to the customer service and he refused to transfer me to a first time indicating that they couldn't help me.  Again, I asked and he transferred me somewhere that has been closed.

  A few days later I received a call from customer support and I explained what had happened and told me he would send me a.  After several times being on hold and 45 minutes... He then informed me that the power supply is not covered by my warranty and they will send me one but I have to pay for it.  This was the worst experience I've ever had with a computer manufacturer.  I will never buy another Dell.

  Hi jjones0313,

  Please this post in our forum to help customer care.

  http://en.community.Dell.com/support-forums/customercare/

• Is anyone has problems with Dell support - called using micro

  Hello users of the Forum.

  My 2720 xps is not save anything when I use the microphone jack and little record (low volume) anything when I use the microphone. I also have questions about the use of large screen XPS2720 to extend my laptop screen using HDMI from laptop HDMI in the XPS. It does not either. Here is my support issues:

  1 has reached the customer. The person would put me on hold for each 2 questions simple and "research". His answers were vague, and then he said he would transfer me to Office work support as he has managed "inspiron" only! His transfer has failed and abandoned call.

  2. calls on the customer. Voice was smothered at the other end, when I mentioned, so the call dropped!

  3. calls on the customer. The person could not understand what I was trying to make (connect laptop XPS display and audio not sent / mic jack question), he tried to understand the question but kept in interpreting everything that I said mean that I was trying to extend the XPS specification to a monitor. I asked to speak to someone who knows the best product, he informed that he will put the prime contractor, and the abandoned call. Now I'm wondering if there is another meaning to call down when Dell is unable to answer.

  4 called again, the first person who I arrived before also picked up my call, when she heard what I was looking for the resolution, the call dropped.

  I don't know what is happening with Dell technical support. I would like to know if anyone else had experiences similar to my problems, especially when Dell support is unable to successfully respond to the question.  I really prefer to talk to actual dell support person in the United States (instead of people at offshore call center) to get answers to my questions. I tried to download the XPS manual and the link led me to a PDF doc, which indicates that it is the manual of the user, but everything, it's a manual to pay off the system - open lids, replace chipsets, back cover, display etc.. !! Frustrating :-)

  As Mary said, there are 2 ports HDMI on the XPS 2720. If you try to view the screen of the laptop on the XPS 2720, you must use HDMI-In port on the back of the specification XPS (#14 here).

  There are also press the input source selection button (#9) to select the input source. It may take a couple of presses until she "cycles" through all the choices and sees the laptop. So, wait a few seconds between the push to give him a chance to change the input source.

  And you should probably also go into Windows Display options on your laptop and make sure that it is set to use a second monitor...

  EDIT: Link fixed