(Redirected) Warranty and worst Customer Service

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• (Redirected) DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  DELL HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED, AND IT IS THE ONLY WAY I COULD TELL THEM!

  MISSING MY ORDER AND 6 CABLES HOURS TAKE WITH PEOPLE WHO COULD NOT EVEN SPEAK ENGLISH, TRYING TO GET THEM.

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• The worst Customer Service

  Long story short, I would like to make a timeline, so that you can see how messed up you did gourmand to me.

  2-3 years, I got a used ps3 and it worked, it was one that you can play all the games of ps2 for ps1, long story short. they offered me a new ps3 (right WOOO!) for $100 $ turning mine. I said sure why not! It's great I grew up with Sony since the Ps1.

  7 last month or 8, could barely play ps3 cause I was in College full time, away from free time.

  I sit a day that the ps3 is upward, I ended up calling to see what is happening. They finished by telling me to format it, I did 3 times, same problem of gel ect. not really helped. When I called they told me this. "Oh you are out of warranty" I said ok, but I bought this brand new from you guys how can be like that? the person later told me the one that hurts the most... TADUM said 'No we sold you a refurbished PS3' I've never been so Livid. I decided to be profesional (I do service also good customer and never have I experience from this case, I thought that maybe it's just say be I should stop buying from them.)

  and here's the last number that all topped above all.

  Don't forget, I share this ps3 with my neighbore invades it and we play or he plays a versa, nether, less as the ps3 does not always leave my house. He was playing gta5 and Im sitting there watching that he decided to go to the store and buy himself the money for his character, (they CHARGED HIM twice) I called and explain what happened. He received his refund, (he paid with his card, you will understand why I say this and his character has the same name as that of his card. That means that it is his that no one can use it!)

  2 months or 1 month later, Im read description LBp3 game pre-order, I have never anything the digital pre-order copy I don't think that its worth, I buy games on the PSN store. Long story short the ps3 glitched out of the store to purchase and buy the game, I called immediately the next day because it was already noon. They me denied 2 times and had the biggest, worst customer service ever, I was called a liar, and it of not his fault, I bought this in error. When I do not accept that to buy it!.

  Here's the last convo I had with a representative. Today 08/09/14 just before I made this account to complain about this service!

  I deleted our names for protection of course.

  Rep: How can I help you?

  Hi SIM. Sorry to hear about your experience. In so that we can help you, please post your concern on the PlayStation Community! I don't know what they would appreciate. Their site is at http://us.playstation.com/community/. I hope this helps you. Thank you, Charlie

• Unable to update card credit after several attempts with assistance. Worst customer service EVER

  For the last three weeks I am trying to change the credit card to pay for my subscription. It failed several times on the line. I contacted representatives by chat and phone 5 times. Each time, I gave the number of credit card and was assured that everything had been settled. Whenever there was no change and I always get a notice that my account is not paid. $ 1 of Adobe appeared on my credit card, but the membership fee has not crossed. At this point, I am completely at a loss for what to do - and Yes, I contacted Adobe by phone once more with my file number. It is the worst customer service I've ever had, without exception.

  Hello

  My apologies for the frustrating experience. I checked your account and found that there was a problem with the account, I have fixed now.

  All previous charges of $1 will flip over and your subscription will be operational within the next 24 hours.

  Please update this thread if you have any questions.

  ^ Ani

• (Redirected) How can I complain formally partner DELL and DELL customer service?

  I'm waiting more than eight weeks replace spare parts to DELL for DELL Latitude E7250 and E7240 computers laptops! Does someone know how to complain and to speed up the process?

  Initially, partner DELL says there is no spare part for sale! (it was the battery) your request and after I called DELL customer service, they changed their words and send a cost and delivery time 6-8 weeks (which is not acceptable). It makes no sense to wait for more than 8 weeks to get the knockout, battery or LCD for products still under warranty.

  Unfortunately, DELL customer support could not help and their response was not acceptable, it seems that DELL customer support and DELL partner care not their client :(

  Noting that we have more than 170 DELL Ultralight laptops and more than 300 computer desktop DELL Optiplex 7010 and 7020 only at the regional office and many others in the country offices.

  Hi elarousya,

  Please repost this in the customer forum help. It is a holiday of Thanksgiving here in the US, so it will be Monday before one is available to help you.

  http://en.community.Dell.com/support-forums/customercare/

  You can also send a private message to Dell - Lorna M. it is in our customer forum. She will return to work on Monday.

  http://en.community.Dell.com/members/dell_2d00_lorna-m

• Not honor the warranty / the TERRIBLE customer service

  I'm so frustrated with HP "customer service." I will never buy an HP product again, due to their service horrible customer and the fact that HP is not to honor their guarantees or they make it extremely difficult to do.

  I have a HP Pavilion 14-c015dx chromebook who has a defective touchpad and no HP helps me. (Intermittently, my touchpad doesn't work. The cursor/pointer begins to shake/vibrate making it almost impossible to click on what is expected and the scrolling feature freezes. In addition, a powerwash has not solved the problem.) I started calling a few weeks previously, while still under the one year warranty. HP told me that my chromebook was out of warranty. It was not the case. They had an incorrect purchase date. They told me to scan and send a proof of purchase. I did twice, to two different and two e-mail addresses. I was told my chromebook could be repaired and wait for that box to ship it in in. I have an order number BFBB4515, but I got nothing. According to the status of the command line, it is said, awaiting customer action.  We was told by one of the several people that I spoke he would personally that my problem would be solved, but refused to give me his full name. Now when I answer emails before, I had the customer service, I receive replies automated indicating my chromebook is longer under warranty and I can't get email support. I just called customer service, and he said that I still need to send my receipt as proof of purchase. SERIOUSLY? HP, you are doing terrible business by making it so difficult for people to get their problems fixed. And shame on you for not honor your warranty.

  Hi @bassplayinlady ,

  I sent you a private message. If you are unsure how to check your private messages then this post has instructions that will guide you in the process.

  Kind regards
  George

• Dell has the worst customer service!

  Most of the software companies / work hard to make a good impression on the computer science majors at the University. Reference left Dell dropped the ball with my son. I bought my major computer science son top of the dell XPS 15 line computer and added 3 years for a $400 premium support. Last semester so that the computer is under warranty the laptop would experience a Mouse/touchpad freeze when tilted 10 degrees on one side. My son was busy with his studies and not not told me about this, but got Saturday last Summa * Laude honors program. He bought his computer dell laptop home and told me about the issue. I called dell technical support who said the laptop was a few months out of warranty and we were ourselves. I called several times and transferred several times and finally reached the climbing Department. Bottom line was dell cares more about profits than to make a good impression on a new computer systems hired prior to obtaining by a 14 b American company analyst. If it was me I would have made an exception and let a new researcher in computer science with a good impression of dell instead of burning all the bridges and leaving an aftertaste when my son or I (a computer scientist of 27 years) think of dell. The problem is a hardware and probably because of the bad workmanship. Be aware and avoid especially the service dell customer who cares about the customer and dell.

  Hello!  Reference Dell is generally good with their guarantees as most computer companies, especially after 3 years. You can talk with Dell - Robert P. here and see if there's anything he can do to help.

• Totally Fed Up with C6300 All in One and lousy customer service!

  I bought this C6380 All In One back to 2009, and since the first day have had problems. I had to search customer support every time I tried to use it and became so frustrated I've avoided simply by using the thing! I've tried for the last 6 weeks get this thing working and after contacting a representitive of the customer service that has talked about what could only be called VERY BROKEN English I was told that my product was "Obsolète" and that given that this model was made is no longer that there nothing they could do for me, except propose me an agreement on a new model. I tried all the solutions proposed in the print and Scan doctor and still can not print anything! My computer shows that it detects my printer but I get... "Failed to communicate with your selected product. I ran the whole wireless upward again and again and have tried everything, except pay HP to tell me what the problem with my printer 5 years 'OBSOLETE '!

  It might be in the best interest to perform a complete uninstall and try to install it again with a clean slate. The software on the CD causes the error is not compatible, this CD was manufactured long before Windows 8. The CD can be discarded when doing anything on this computer.

  To configure the computer for a clean installation follow these steps;

  1. Press the Windows and R key on the keyboard when your desktop
  2. Type %temp% , and then press on ENTRY.
  3. Find the most current 7z folder and open it
  4. Open Util or Utils, CCC
  5. Double-click the Uninstall_L3 , and follow the steps.

  Now that's been following this: Windows: "Device setup has failed to complete" or the "Unknown device" Message appears on the computer during the Installation USB has, certain steps will be duplicates for what you have done in the past but follow exactly. When you are ready to install open the download before or click on my previous link to your printer software.

• Error and bad customer service. Help, please

  I am buying the annual plan creative element of cloud. First problem, the site displays in French as soon as I choose my plan. Even though I was on a page in English.

  Secondly, after filling out all I get is 2 types of errors:

  1 a problem occurred during the processing of your order.

  or

  2 - billing address has not been specified

  I tried to contact customer service, they said try Safari. Same problems. Then they referred me to the Sales Department, I have received several questions until I was transferred all of a sudden. The phone rings. No response.

  If those who faced this problem, please advise. If adobe employees concludes, please check with your Web site and customer service because it is really a very bad experience for a company that provides an excellent software for us to design great user experience. It's a bit contradictory.

  Thank you

  Hello

  Please try and pass the command now and it should work.

  ^ Ani

• Why don't any Adobe can help me? It's the worst customer service of worlds on the planet company!

  Three telephone calls to their toll-free number. Each of these calls, I had to pay because their number is only good in the United States. Total time on the three calls was 35 minutes that cost me $1.50 per minute.

  On the right, there is loss for me over $ 50 just so that I can have fun trying to register for their cloud after creative effects for $19.99 per month.

  
  

  My Paypal address and permanent residence is Canada, and yet I am temporarily to Mexico at the moment, so when I tried to open an account at Adobe, their system automatically assigns me as being a citizen of the Mexico, so now, if I try to make a payment via my Paypal there will be an address conflict, and the payment will be denied.

  
  

  I've been waiting to chat with the third representative of Adobe for so long that I have the time to open a new browser and come to their forums in the hope that a current employee can help me assign Canada in my country, so I can order the service.

  I am seriously considering going with another NLE after affects.

  
  

  How can a company that has the right products to treat their customers so badly?

  
  

  It has been 2 hours so far in an attempt to pay and I'm no closer now that I was 2 hours ago.

  
  

  Take a look at this joke of an excuse for dialogue of customer service so far. I would like to point out that the last person I was speaking with said, "Let me transfer you to customer service" that was 35 minutes ago and nobody took the cat so far.

  
  

  Your file number: 0216100824

  You are now chatting with Joshua.

  3:00:08 PM CDT

  Marie Laure:

  Hello! Welcome to the Adobe Customer Service.

  3:00:18 PM CDT

  Marie Laure:

  Hi Daniel

  3:00:21 PM CDT

  Daniel Brown:

  Hello

  3:01:14 PM CDT

  Marie Laure:

  I understand that you are looking to change the name of the country in respect of the account. Is this correct?

  3:01:18 PM CDT

  Daniel Brown:

  Yes

  3:02:06 PM CDT

  Marie Laure:

  I see that the name of the country in respect of the account is the Mexico.

  3:02:49 PM CDT

  Daniel Brown:

  Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

  3:03:42 PM CDT

  Marie Laure:

  I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

  3:04:39 PM CDT

  Daniel Brown:

  But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

  3:06:34 PM CDT

  Daniel Brown:

  PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

  3:07:23 PM CDT

  Marie Laure:

  Can I transfer the chat to our sales team as they will help you better?

  3:07:27 PM CDT

  Daniel Brown:

  Ok

  3:08:30 PM CDT

  Marie Laure:

  Please stay on the line while I transfer the cat.

  3:08:35 PM CDT

  Daniel Brown:

  Ok

  Please wait while transfer you to an operator at Adobe Sales.

  Thank you for your patience.

  In the meantime, you can try our community forumswhere experts are available 24 hours a day, 7 days a week.

  You are now chatting with Joshua.

  3:08:56 PM CDT

  Marie Laure:

  Hello! Welcome to the Adobe Customer Service.

  3:08:56 PM CDT

  Marie Laure:

  Hi Daniel

  3:08:56 PM CDT

  Daniel Brown:

  Hello

  3:08:56 PM CDT

  Marie Laure:

  I understand that you are looking to change the name of the country in respect of the account. Is this correct?

  3:08:56 PM CDT

  Daniel Brown:

  Yes

  3:08:56 PM CDT

  Marie Laure:

  I see that the name of the country in respect of the account is the Mexico.

  3:08:56 PM CDT

  Daniel Brown:

  Yes. I guess it's to pick up the IP address because I have no other idea why Adobe would think that I live in the Mexico. My Paypal account is Canada, as my permanent residence.

  3:08:56 PM CDT

  Marie Laure:

  I'm sorry to inform you that you will need to use the account in the same country as the one in the account to use the subscription.

  3:08:56 PM CDT

  Daniel Brown:

  But how am supposed to add an address for the Mexico when my Paypal address is a Canadian Paypal address? Wont that cause a denial of payment for the contradictory addresses?

  3:08:56 PM CDT

  Daniel Brown:

  PayPal knows my address is in Canada, so if I give you a Mexican address, which will be a problem?

  3:08:56 PM CDT

  Marie Laure:

  Can I transfer the chat to our sales team as they will help you better?

  3:08:56 PM CDT

  Daniel Brown:

  Ok

  3:08:56 PM CDT

  Marie Laure:

  Please stay on the line while I transfer the cat.

  3:08:56 PM CDT

  Daniel Brown:

  Ok

  Please wait while transfer you to an operator at Adobe Sales.

  You are now chatting with 'Phillip' at Adobe Sales.

  3:09:14 PM CDT

  Daniel Brown:

  Hello Phillip

  3:09:17 PM CDT

  Phillip:

  Hello Daniel, greetings!

  3:10:03 PM CDT

  Phillip:

  I see you want to place the order of creative cloud to 49.99 per month, am I right?

  3:11:54 PM CDT

  Daniel Brown:

  Not correct. I want to buy the AE CC for $19.99 per month. Your system seems to want to link my account with the Mexico. I guess it's because my IP address is Mexican I'm here temporarily to Sayulita in the Mexico. Yet, my Paypal account and my normal residence is Vancouver to the Canada. I am wanting to change the country setting on my account at the Canada so that when I pay you guys for the Paypal service will not see an address in conflict and refuse the payment to you guys.

  3:12:57 PM CDT

  Phillip:

  I see... You cannot add an address for the Mexico when your Paypal address is an address Paypal Canada

  3:13:33 PM CDT

  Phillip:

  In addition, we have not an option for settings on your account in the Canada. However, you must contact Adobe customer service team.

  3:13:55 PM CDT

  Daniel Brown:

  You can connect?

  3:14:31 PM CDT

  Phillip:

  It's better that you call at the 800-833-6687

  3:14:35 PM CDT

  Daniel Brown:

  no no no

  3:14:59 PM CDT

  Phillip:

  Well, I would like to transfer this cat.

  3:15:03 PM CDT

  Phillip:

  Please stay on the line

  3:15:22 PM CDT

  Daniel Brown:

  three failed attempts at the phone so far. Each call is $ 1.50 per minute, and I waited 35 minutes without getting anywhere... I'm just still in waiting. So far, it has cost me over $ 50 by going this way and nothing has been accomplished. I have

  3:16:58 PM CDT

  Phillip:

  I'm sorry for that

  3:17:11 PM CDT

  Daniel Brown:

  Yes $50... I'm sorry as well

  3:17:32 PM CDT

  Phillip:

  I'm transfer now

  3:17:35 PM CDT

  Daniel Brown:

  your phone costs cost me more than the service I want

  Please wait while I transfer you to an operator at the Adobe Service.

  The country of your Adobe ID is the Mexico. Your payment details must be from the same country. This is the help page to the change in the associated country to your Adobe ID

• worst customer service of hp

  I bought hp Pavilion model 6123 Office with hp monitor flatron 17 "about 3 years back. Since the 3 months, the monitor gives problem, as the display menu is always popping up while I work in it. The menu simply hides to the top of all works and gives unbearable irritation. Simply, I had irritation as much as redady to crush the monitor by a roller. For the last 3 months, I'm running from pillar to post to get a proper service. In my life I don't have this much worse service from any other creators of the product. Simply the hp people following the worst policy F & f. (* beep * & forget). Even I contacted around 100 times the * beep * ing toll free 1800... NO USE. I ME ASKING HOW THESE PEOPLE PERFORM THIS BLOODY COMPANY!. Only GOD knows. At least, please give me correct service monitor hp no, otrerwise... What I can do! Just I need to Exchange my bloody monitor if possible answer, at LEAST... To ... [email protected]

  Hi, sorry for your experience there.

  I'm not sure if your monitor is still under warranty, since by default, they all get 1 year or more depending on the plan.

  HP (and any other manufacturer) replaces the monitors which are only in the guarantee.

  I recommend you to get a new monitor because there is not many patches out there for this problem.

  Have you tried to reset the menu default odst options or to check if the menu button is pressed? I hope this helps.

• (Redirected) Disappointed by the customer service

  I bought a laptop computer XPS 15 in the second week of November. I ran into some technical issues with the laptop, so I started the laptop for a full refund back on 24 November. The sales department guy said I should get the return of 15 working days or 31 days. It has been more than 31 days and I don't have my money. I spoke with five representatives since I asked back. Whenever I had to hold for an hour in the queue and I don't have a straight answer from any of them. The last time when I tried to reach the Department of sales, they was just put on hold and simply disconnected the call after a few minutes. they did not give a call back. Here is the list of people I talked to (these are the only people registered in the State of the application)

  1 November 24, 2015 23:17 (GMT) Insider NELSON telephone customer contact.

  This guy is the one who said, it will take 15 days working days/31 of repayment schedule

  2 December-21, 2015 18:14 (GMT) REX Customer initiated telephone contacts.

  This guy has said that he did not find the status of refund and he said it would be the transfer of the call to its "superior", but instead transferred to some dell desktop service

  3 December 21, 2015 19:30 (GMT) initiated IJAZ telephone customer contact.

  This guy said he introduced a special form that would refund my money in 3 working days

  4 December-25, 2015 (the guy does not connect me on demand)

  He said that I would get a refund on my account by January 3, 2015.

  5 January 4,2016 (Kevin/Kelvin)

  Put hold me and disconnected the call after a few minutes.

  I don't know if I will return the money.

  Application #: 920656643

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Key product and MS Customer service

  I have pretty well with MS. I contacted CS online yesterday and they tell me to download and install the Windows 7 Home Premium Edition online and use the product key on the bottom of my computer to activate it. (I lost my backup disk "Pre-installed" due to a stupid error).

  Tried to activate the product key and it was coming by saying it was not valid. Client called service to activate by phone and got a rep "outsourced" on the line. Basically, I was told it was preinstalled, I had to use the PC manufacturer program and could not use the online version, because he was considered a "retail" version I'm a GROUND, or I have to pay Microsoft or HP for another copy of the same program I already paid for when I bought the laptop.

  I've been with microsoft since it was Windows 3.1. We usually have two or three computers at a time in our House, most smart phones and tablets. I wouldn't have to buy another operating system of MS. Oui, I know it came preloaded on the phone, but hard crash and burn all the time, and most of the people I know don't actually save the program on a cd player, which I am part. It's a pet peeve of mine in any case, a disc of the operating system should come with all new computer I buy. This isn't like the manufacturer of pc and MS cannot afford to include it.

  What is the point of having a key valid if microsoft will not recognize it? I'm pretty ticked about all this. Not to mention the time it took actually to download the stupid on a 3g network program.

  When it's time to update those computers, won't us go with another product Microsoft again if I can't be satisfied with the level of service I receive. Linux Mint is starting to look pretty good right about now. And I've always wanted to try out a mac.

  The installed key is the default key for the Home Premium edition.

  You must change the key for that on your COA sticker, using the link change the product key on the system properties page and which activate.

• (Redirected) Problems with Dell customer service

  I called Dell support 4 times today and each instance when the person could not answer my question, the appeal suddenly of 'let down '. At first, I thought it was a problem of transfer, but after 4 calls, I wonder what is happening. All the world is facing this problem?

  I used to be user of Dell, passed to another manufacturer because of the inefficiency of the Dell support and I have 5 computers from them, still happy with them. The XPS one appeared attractive and I bought it I was wondering if the Dell technical support improved. Unfortunaly, I receive useless answers, or calls are down :-)

  Better to post this thread in the Customer Care Forum here:

  http://en.community.Dell.com/support-forums/customercare/f/4674.aspx

  Bev.

• Worst customer service