Similar Questions

• Refund for cancellation within the trial period

  Hello support, I signed up for the "trial" of 30 days and cancelled within the first 30 days because I felt that I couldn't use the images of 10 per month. When I talked with the cat they said the cancellation is past not and after 30 minutes of goes and comes, she agreed to cancel the subscription without any cancellation fees; However wouldn't pay me for months. It's not fair that I canceled within the trial period and it is not my fault, that it does not work online. Can anyone help me please with the return? Thank you

  Hi rt

  Phone/chat support is available for cancellation - Contact customer support

  Thank you

  Bev

• Cancellation within 14 days of download. How long it will be until I get my refund?

  Hello

  I ordered damage November 2 (2015) and cancelled less than 2 weeks, as I him I knew a lot of problems with downloading decided against the purchase. Does anyone have an experience/advice on how long it will be until I get my refund? I tried to ask the question in the chat, but he said it was closed.

  Thank you

  Stephanie

  You can also check out link below:

  Return, cancel or change an Adobe order

• How can I get my refund of $10 for cancellation after 2 days? Photos scanned into Adobe aren't readable PDF form. I had hoped membership would fix it, but o.

  I just need a phone number or email contact address. I don't have a discussion about a $10 refund.

  As you have not identified a specific subscription product (Adobe provides a lot, a lot of them) the following link might help get you started.

  Return, cancel or change an Adobe order

  Be well...

• Get a refund for cancellation costs £101 for a subscription renewed automatically without my permission?

  I've had cloud creative adobe for 12 months. Later, I wanted to cancel before he missed, around February of this year, but I couldn't t know how. It is only until that recently I realized that you need to communicate with someone and find someone else to cancel it, as if I can not click a button cancel myself.

  BUT! Here's the biggest catch, THERE IS a CANCELLATION FEE! AND THE SUBSCRIPTION WAS RENEWED WITHOUT MY PERMISSION! Therefore, I must now pay ME for 15 months, WHICH FLUCTUATES up to £21 tax WITHOUT SAYING! AND I have to pay a CANCELLATION FEE OF £101! This is equivalent to nearly 300 pounds ($465) only 15 months on a plan for student!

  An absolute and criminal shame! I will do everything in my power to warn others of this type of scam before they buy it.

  Since this is an open forum, not Adobe support... you must contact Adobe personnel to help
  Chat/phone: Mon - Fri 05:00-19:00 (US Pacific Time)

  Creative cloud support (all creative cloud customer service problems)
  http://helpx.Adobe.com/x-productkb/global/service-CCM.html

• Free offer information: do not forget to cancel Adobe Stock within 14 days for refund

  I was told just to support that, to obtain a refund for the first month, the plan must be cancelled within 14 days of the signing. After that, the service will no longer work. So it is really a free first half, not free first month; you will be reimbursed for the first month of royalty, but not being able to use it for this first month.

  
  

  These words were not in the email I got about the offer. It seems that it should have been; It refers to the term offer but does not define the term. It would have been very easy to say 14 days, I think only.
  

  You have received a certain misinformation.

  The free 30 days of work you pay for the first month and then you are immediately refunded the first month of royalty. You must cancel within 30 days to avoid to be recharged. Don't forget to download your free 10 images before you cancel.

• How can I cancel my membership for a refund... sound within 14 days

  I bought the subscription and is not what I want. He says that I can cancel within 14 days for a full refund... it is still day 1.

  Hey aliciah97637881,

  Absolutely Yes. If you cancel your subscription within 14 days of purchase, you are entitled to a full refund.

  Please visit the below mentioned link to cancel your subscription:

  Cancel your subscription or membership. Acrobat, Acrobat.com online services

  Kind regards

  Ana Maria

• Cancellation of automatic renewal within 14 days

  This is to highlight a major problem and blocking of the training in the service Adobe customer, conversation, reading for yourself and you will understand what I mean:

  File number: 0219807857

  Client CC

  Here's what we know about your problem so far. It relates to:

  Change of creative cloud

  Membership, account, change in payment

  Cancel your membership changes

  Thank you for your patience.

  In the meantime, you can try our community forums, where experts are available 24 hours a day, 7 days a week to answer your questions.

  You can also chat with experts from Adobe live on contraction. Check out our calendar for Ask the Experts LIVE and get 'How To' video stream live, ask questions and learn new skills!

  You are now discussing with Isha.

  Please do not close the discussion window or browser tab because it will end our chat session.

  12:28:35

  Isha:

  Please contact Adobe Membership Services, my name is Isha. How can I help you today?

  12:28:52

  Customer CC:

  Hi, Isha, my account got auto-renouvelé but I want to cancel it.

  12:30:53

  Isha:

  Sure, I'll look into your account right now to view exclusive offers for your membership.

  12:33:35

  Customer CC:

  I was charged £21,91 I want a refund of this amount.

  12:35:05

  Isha:

  Very well.

  12:35:11

  Isha:

  As I see you have Creative Cloud Student and Teacher Edition (one year).

  12:35:21

  Isha:

  You want to cancel the same?

  12:36:24

  Customer CC:

  Yes, could you confirm that I am in this new contract cancellations?

  12:36:45

  Isha:

  I wish to inform you that since you have agreed to be in a commitment, if you cancel the subscription within the commitment period, there is an early termination fee that represents 50% of the remaining months. This tax is according to the contract you agreed at the time of the purchase and was mentioned in the conditions as well.

  12:37:34

  Customer CC:

  This renewal was not my intention. the old contract has been renewed, so I still have a period of grace to cancel.

  12:38:05

  Customer CC:

  IM only 3 days in this new contract

  12:38:43

  Isha:

  I wish to inform you that a new contract is started and if you cancel it now then you will have to pay cancellation fees.

  12:39:14

  Customer CC:

  What is the grace period to cancel a contract with adobe?

  12:40:17

  Isha:

  If it's a new contract so you can cancel it within 14 days, but if it is automatically renewed so it cannot be cancelled without cancellation fees.

  12:40:44

  Customer CC:

  I don't have auto renew

  12:42:10

  Isha:

  We send emails from automatic renewal of 11 months to the e-mail address registered with Adobe. There may be a slight possibility that the email could have in your trash or Spam folder and if you contact not we to stop automatic renewal, then the subscription gets automatically renewed.

  12:42:31

  Customer CC:

  I do not have an email

  12:43:42

  Isha:

  I wish to inform you that an automatic email is always sent to our customers.

  12:45:05

  Customer CC:

  can I have a number to call please

  You will receive your chat transcript at [email protected] at the end of your cat.

  12:45:55

  Isha:

  Sure.

  12:46:33

  Isha:

  You can call this number-1-800-833-6687.

  12:47:01

  Customer CC:

  also, could you send me a link to the contract please

  12:47:17

  Isha:

  Sure.

  12:47:47

  Customer CC:

  I have a number of client based in the United Kingdom please

  12:47:57

  Isha:

  I apologize for the inconvenience.

  12:47:57

  Isha:

  http://www.Adobe.com/misc/subscription_terms.html

  12:49:07

  Isha:

  I wish to inform you that this number will work for you.

  12:50

  Customer CC:

  the agreement said there is no annual contract and that I am authorized to cancel within 14 days

  12:50:37

  Customer CC:

  Sorry

  12:51:15

  Customer CC:

  If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  12:51:35

  Isha:

  Yes, quite correct.

  12:51:39

  Isha:

  You will be charged the annual rate stated at time of purchase as a lump sum, plus applicable taxes. Your contract will be renewed automatically, on your annual renewal date, until that you cancel. Renewal rates are subject to change, but we will always warn you beforehand. If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contract. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  12:52:47

  Customer CC:

  Annual contract, monthly paid Service begins as soon as your payment is processed. You will be charged the price indicated at the time of the purchase, applicable taxes (such as value added tax when the rate shown does not include VAT), every month for the duration of your annual contract. If the rate of VAT applicable (or other taxes or service) is changed during your term of one year, the price will adjust accordingly. Your contract will be renewed automatically, on your annual renewal date, until that you cancel. Renewal rates are subject to change, but we will always warn you beforehand. If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  12:53:16

  Customer CC:

  IM on the annual contract paid monthly. The end of contract at the end of the year

  12:53:34

  Customer CC:

  the contract begins the initial payment and I have 14 days to cancel.

  12:53:44

  Customer CC:

  or did, I read that wrong?

  12:54:44

  Customer CC:

  in my situation, my new contract started 23/09/2016 is today 26/09/2016. I so 13 days to cancel. So what is the problem?

  12:56:59

  Isha:

  I would like to inform you that this policy applies to the new subscription subscription is automatically renewed as this policy does not apply.

  12:57:32

  Customer CC:

  Where can I find this information in the contract, please?

  12:58:29

  Isha:

  If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, your payment is non-refundable and your service will continue until the end of your contract. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  12:59:07

  Customer CC:

  so you're saying the my annual contract doesn't have at the end of the last 12 months?

  12:59:27

  Customer CC:

  or it end and then launched a new contract?

  12:59:43

  Customer CC:

  Cause is annual contract make clear

  12:59:45

  Isha:

  It was completed and then it was automatically renewed.

  12:59:58

  Customer CC:

  is it a new contract or not?

  13:00:19

  Isha:

  Its an auto renewed contract.

  13:00:39

  Isha:

  I suggest you to complete the term of office and to allow you to continue with the subscription, I can offer you 2 months free. This means that you would not have to pay for the next 2 months.

  13:00:39

  Isha:

  13:00:51

  Customer CC:

  can I have the information for the Auto contract renewed please

  13:00:53

  Isha:

  I apologize for the empty message.

  13:01:32

  Customer CC:

  Can I please contract information for the "auto renew please."

  13:02:02

  Customer CC:

  I can't find the "auto renewed contract" on the adobe Web site.

  13:02:43

  Customer CC:

  can you please send me the link

  13:02:47

  Isha:

  Your contract will be renewed automatically, on your annual renewal date, until that you cancel. Renewal rates are subject to change, but we will always warn you beforehand. If you cancel within 14 days of your order, you will be fully refunded. If you cancel after 14 days, you will be charged 50 percent of your remaining contract obligation and your service will continue until the end of the this month billing period. Cancellations can be made at any time by visiting your page to manage an account or by contacting customer service.

  13:03:09

  Isha:

  It is mentioned in the same link I provided above.

  13:04:06

  Customer CC:

  It is said in the information that you send to me: "If you cancel within 14 days of your order, you will be refunded."

  13:04:15

  Customer CC:

  done, I read that wrong yet?

  13:05:01

  Customer CC:

  Isha, could you please stop wating my time

  13:05:10

  Customer CC:

  IM in the period of 14 days

  13:05:25

  Isha:

  Yes, if you cancel in 14 days, will be refunded to your account, but its only applicable on the new order

  13:05:27

  Customer CC:

  come on, seriously.

  13:06:09

  Isha:

  I apologize for the inconvenience caused to you.

  13:06:09

  Isha:

  http://www.Adobe.com/misc/subscription_terms.html

  13:06:19

  Customer CC:

  the information is for the renewal is not she who is the information that I asked you to bring.

  13:07:17

  Isha:

  Please allow me 1-2 minutes to discuss your case with my senior team.

  13:07:27

  Customer CC:

  Ok

  13:08:46

  Isha:

  Thank you for your patience.

  13:09:28

  Isha:

  I will need to climb this case to my senior team so that they can check what can be done better to solve your problem, they will get back to you within 24-48 hours by e-mail.

  13:09:36

  Customer CC:

  I'll post this conversation over the internet to expose the lock of the training, that guys get.

  I hope it's very urgent reviewed by administration of Adobe.

  Hi Jackson,

  The CC has been cancelled and a refund was also launched for the same thing, please let us know if any further help is necessary.

  Concerning

  Stéphane

• I'm not able to receive my refund after canceling my subscription

  Adobe are trying to do the same for me-i am cancel my subscription to automatic renewal and they are saying no refund is due to nevertheless be indicated in the email for renewal a full refund is due if you cancel within 14 days

  have @anthony - you reported this to commercial standards?

  @jeff - file number is 0219797009

  Rishis3497730 I've asked that a member of our support team will contact you directly concerning the refund of cancellation fees for the second year of your annual membership.

  For future viewers on an annual membership, I recommend the cancellation of your membership prior to the anniversary date.  You can find details about the cancellation process independent, available in most regions, to cancel your creative cloud membership..

  Alternatively, if you want to cancel at any time, without cancellation fees, I would recommend a monthly membership.  You can find details about how to convert an annual subscription to a monthly membership to update or change your plan creative cloud .

  Rishis3497730 if you continue to experience difficulties, please update this discussion.

• Hello, I would like to get a refund for the software purchased from Adobe. I have 14 days to do so, but I can't find the place to cancel the order. Thank you!

  Hello, I would like to get a refund for the software purchased from Adobe. I have 14 days to do so, but I can't find the place to cancel the order.

  Thank you!

  You may please check out the link below for instructions on cancellation.

  Cancel your membership creative cloud

  For more information you can contact the Support from Adobe by clicking on the link below.

  Contact the customer service

  Please make sure that you are connected to the right Adobe ID.

  Hope this will help you.

  Kind regards

  Hervé Khare

• If I have to cancel my automatic renewal within 14 days can I get a full refund?

  Advice please (questions in red at the end of the post):

  Unaware of automatic renew until flow was shown in my bank statement, I asked a cancellation of the subscription and a full refund, all within 4 days of the renewal.

  Support Adviser informed me:

  "I'm sorry, there is no option to initiate the return to order renewal, restitution can only incur in the first 14 days of the purchase."

  After a session of questions / responses seemingly obtuse, the Advisor said:

  ""Well, in this case I'll make an exception and cancel the subscription with full refund. ' "

  Also, I said I had received no notification, but was informed:

  "" Yes, you must have obtained the email notification on renewal.".

  But I still can't find Adobe of automatic renewal notification.

  1 - is really an exception to Adobe renewals on refunds?

  
  

  2. Adobe send notifications of renewal by e-mail and why I can't find it in my email?

  Anthony, I will show that you have been contacted by e-mail yesterday about the difficulties with the cancellation process.  If you wish to pursue further action, then you want to continue with our support team directly.

  Details on how to cancel a Plan of creative photography Cloud to http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.htmlfor future viewers.

• Please cancel my subscription ExportPDF and full refund amount (it's within 30 days of the renewal).  Thank you!

  What the title says!  Please notify.

  Hi BrookM_123,

  The cancellation policy applies for the first 30 days of purchase (no renewal). You can contact customer service if you feel that your renewal was made by mistake.

  Best,

  Sara

• Cancel my try Adobe Stock free for one month * "risk free cancellation within the first month.

  I am in my first month and yet you charged me $178 to cancel this free trial version.

  This seems to be a tactic of the bait and switch.

  "

  Try Adobe Stock a month for free*

  • Get 10 free images to use in the coming months
  • Your first month will be refunded when you sign up for a year of Adobe Stock (10 images a month plan) to US$ 29.99/month (plus taxes)
  • "Cancel without risk in the first month.

  Please notify.

  Klaus Childs

  Hi Klaus

  Sorry for the confusion caused.

  The system calculates automatically the cancellation after 14 days according to the standard subscription terms.

  However, with the Stock promotion cancellation fees will be not processed if cancellation is made within the first month.

  Kind regards

  Bev

• Cancel (Student Edition) annual subscription within 14 days

  You can cancel without penalty within 14 days of the INVOICE date, when money has been debited?

  You may please check out the link below for instructions on cancellation.

  Cancel your membership creative cloud

  For more information you can contact the Support from Adobe by clicking on the link below.

  Contact the customer service

  Please make sure that you are connected to the right Adobe ID.

  Hope this will help you.

  Kind regards

  Hervé Khare

• I cancelled my subscription within 30 days

  I cancelled my subscription within 30 days, and I want my money.

  How to contact support?

  Mentioned in this page: http://helpx.Adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html .

  If you cancel within the first month, you will receive a full refund. Otherwise, you are charged at 50% of your remaining contract obligation.

  • To cancel your subscription at any time, contact us - go to the contact us page, then click on the "still need help?" "Contact us." button.
    You may be asked to sign in. Sign in using your Adobe ID and password.

  Whenever I go to the page contact us and then click on the "still need help?" "Contact us." button, it turns its back on the page of "ask the community".

  I got my answer.

  I need to set my region at the bottom of the page.