Remote Earpod malfunctioning?

I just got earpods last week and finally had time to open yesterday. At first, they seemed to work fine, but then they started to randomly pause and play music volume control without me touching even the remote control. They are great if I sit completely still, but if I do something as simple as the market they will begin to act. I did a test call and the other person has said that there is a very loud static-y. It seemed to happen whenever I hit the remote control on the earpods. These are new from the package, can I get a replacement or refund at least? I do not have the receipt they were a gift, but I might be able to obtain it from the person who gave it to me.

Hello

Apple EarPods are covered by the limited warranty for one year from Apple.

If you can get at the reception, contact Apple support (mail service may be available) or make a Genius Bar reservation to checking them under warranty:

Tags: iPhone

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