Renew subscription errors (Possible Solution)

After you have installed the Adobe CC collection I received fast loop 'renew subscription '. I tried to get the fixed number twice through support to the customer without result. A member of the customer support staff told me that the reason behind the error was that Adobe Application Manager was not able to verify my serial number, thus creating a block with Adobe Cloud Manager and Adobe CC applications.

I found a solution that I think might work. I downloaded the latest version of Adobe Application Manager (http://www.adobe.com/support/downloads/thankyou.jsp?ftpID=4773 & starts = 4437) and installed Adobe Support Advisor (http://www.adobe.com/support/loganalyzer/) I installed and ran the two programs. So far, I'm able to renew my software license and use the applications as usual cloud creatives. I hope this helps.

Hi Saskamodie,

Usually, this behavior occurs if your subscription expires or is having some sort of problem with billing as your credit card has expired.  I think the Adobe Application Manager installation was what fixed it if I had to guess. Anyway, happy that you were able to do things again.

-Dave

Tags: Adobe

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