Restore BlackBerry Smartphones do not put everything back

Similar Questions

• BlackBerry Smartphones Can not put in place a personal e-mail account. I have only option to activate a company account

  Hello.  I've worked for a company and access enterprise server needed to receive e-mails from company on my Curve 9330.  When I need is more capability, I called my provider, Sprint and cancelled my plan Enterprise Server and was able to set up a personal email account.  I need to recharge the phone to the default values and now when I go in the installation program to configure a personal e-mail account I only get the option.  When I select the email icon I automatically join in a sign 'no active account' and wonder of my enterprice account activity by providing an email and a password.  I don't have these and my personal e-mail id and password do not work.  I looked through the forums and follow the suggestion which has not solved the problem.  I also called Sprint and confirmed I have more company on my account/plan, in addition to checking with my local cable/internet provider that they do not cause the issue.  I rebooted the device 3 times today and have not made any progress.  Any help would be appreciated.  Thank you.

  Hello and welcome to the community!

  With a strong carrier network (for example, not only WiFi), I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2, each should result in a message from your BB... Please wait just before moving on to the next step):

  1) register HRT

  • KB00510 How to register a BlackBerry smartphone with wireless network
  • Please wait a 'registration' message reach your Messages application

  2) Remove and return Service books

  • KB05000 Remove the maintenance book for the BlackBerry Internet Service email account in the BlackBerry smartphone
  • If you do not have access CMIME, continue deleting
  • KB02830 Send the directories for the BlackBerry Internet Service
  • Please wait "the Activation' Messages, one per already configured e-mail account, arrive in your Messages. If you have not already configured email accounts, please wait 1 hour.

  3) restart

  • With power ON, remove the hood back and remove the battery. Wait a minute, then replace the battery and cover. Power on and wait patiently through the long reboot - about 5 minutes.
  • See if things return to functioning. Like all computing devices, BB suffers from memory leaks and others... with a hard reboot is the best remedy.

  I hope that will move things again for you! If not, then you should contact your mobile provider for official support... but, this time, not only ensure that BES is deleted, but the BIS (BlackBerry Internet Service) is active, this is necessary in order to have personal email accounts on your BB device (as well as many other owners of BB services).

  Good luck!

• Restore blackBerry Smartphones will not recognize file

  Successfully saved Curve 8330 DM V 4.1.   (advertising to wipe the Pocket due to an upgrade of the server.)  Tried to restore to 4.7 V curve and does not recognize the file.

  First thought is to restore an old 7130 telephone first and then make a return upwards on a newer version of DM to then restore on the curve.

  Any ideas?  Solutions?  Thank you!

  ON the device itself, look at the Options > Advanced > Service books.

  Located and scroll to the [sync] service book entry. Press Menu > delete.

  Perform the backup to the device and when filing for Service books and locate this book menu and press of servcie > UNdelete.

• BlackBerry smartphones are not able to put songs on my storm... Phone not connecting

  I installed the Desktop Manager and when I click on the section media says I need turn on mass storage. I have the memory of mass, but it is not always connect. What can I do to fix this because I really want to put more songs on my phone.

  My phone is not fully install on my computer because it says there is a problem with the drivers of Bluetooth devices, I don't know what it is for, but I guess that its important. Where can I find the drivers to install on my computer?

  Any help is appreciated.

  Hello brend82 and welcome to the community of BlackBerry Support Forums.

  Take a look at this article from the BlackBerry Technical Solution Center

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

• If I take an iphone off to Wal-Mart, they can enable it? I want to put everything back on.

  If I take an iphone off to Wal-Mart, they can enable it? I want to put everything back on.

  Depends on why it is disabled.

  Have you tried troubleshooting?

  1. Restart: Press the on/off button until the Slide to Power Off slider appears, select Slide to Power Off and after it turns off, press the button On / Off until the Apple logo appears.
  2. Reset: Press the home and power buttons at the same time and hold them until the Apple logo appears (about 10-15 seconds).
  3. Restoration: Connect your iPhone to iTunes on your computer, backup, and then select factory restore.

  If there is a problem with the Activation lock with find my phone, then Walmart can help you:

  It requires the Apple ID and password from the previous or original owner. If you don't have it and can't get it, then the device is useless to you. Return it for a refund if you can.

  Find my iPhone Activation Lock

  Check in the future first before you buy second hand: How to check for Activation lock before buying a second hand iPhone.

• How can I put everything back to normal size, office pic & icons are too big

  I was in my card program yesterday, when twice, shutting down the computer & I had to re - start. When I come back, everything went too big. The wallpaper is bigger & icons, Windows Live Messenger, Yahoo & even 3 broadband shows much larger than normal.  Also, I get a message saying that there is not enough room for all that appears.  I tracked everywhere to try to find how to put everything back to normal size & cannot find how.

  Hello

  I suggest you try to perform the clean boot and check if it helps:

  http://support.Microsoft.com/kb/929135

  NOTE: When you are finished troubleshooting, make sure that you reset the computer in start mode normal such as suggested in step 7 of the above article.

  It will be useful.

• I deleted the SMART virus, but I can't access my desktop. I have no icons and can not put everything on it.

  I deleted the SMART virus, but I can't access my desktop. I have no icons and can not put everything on it.

  Hello
  To view your files and your icons, download Unhide. Once downloaded, double-click display and let it run. It removes the attribute hidden on all files and try to restore the items on the start menu to their proper location.
  I hope this helps you.
  Brian

• BlackBerry smartphones can not connect BlackBerry Pearl 9105 for PC

  Hello world

  I have the following problem:

  After using my BB Pearl 9105 for almost 3 years, I can not connect to PC more (I still menu with choice of 3 options on my smartphone when I connect, but when I click on that option "usb" or "charge", the menu appears again).

  In addition, the PC does not recognize my smartphone as a usb device. Updated BlackBerry Desktop Software and the purchase of the new Micro-USB cable did not help.

  I can still load.

  Could anyone suggest me how to solve this problem?

  Hello and welcome to the community!

  Here is a list of troubleshooting items... I hope that something will be useful:

  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-software/tips-for-getting-BlackBerry-deskt...
  • KB10144 How to force detect the BlackBerry smartphone using the Application Loader
  • KB28457 BlackBerry Desktop Software is unable to detect the BlackBerry Smartphone because of administrative permissions
  • KB28458 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when user account control is enabled
  • KB28459 BlackBerry Desktop Software is unable to detect the BlackBerry smartphone when a full version of Roxio® Media Manager is installed
  • KB28456 BlackBerry Desktop Software is unable to detect the smart phone BlackBerry when the USB selective suspend setting is enabled
  • KB28444 The BlackBerry smartphone is not detected by the BlackBerry Desktop Software, when connected by USB to a USB hub or a docking station
  • KB28443 BlackBerry Desktop Software cannot detect the BlackBerry smartphone when connected via USB
  • KB02640 Troubleshooting USB connections
  • KB15486 Top 10 smartphone BlackBerry and BlackBerry Desktop Manager troubleshooting tips
  • KB00125 BlackBerry Desktop Software cannot detect the BlackBerry smartphone
  • KB11439 BlackBerry Desktop Software does not detect the BlackBerry smartphone when it is connected
  • KB00019 PIN code not displayed in BlackBerry Desktop Redirector
  • KB10938 "Current USB charge is insufficient," appears on the BlackBerry smartphone
  • KB01451 How to enable Sync advanced logging if a wired synchronization fails
  • KB19717 The BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer
  • KB16310 Media Transfer Protocol and the BlackBerry Storm smartphone
  • http://supportforums.BlackBerry.com/T5/BlackBerry-Desktop-Software/Desktop-Manager-quot-disconnected...

  In addition, make sure you use only the root USB ports... without hubs (sometimes the front-end ports are hubs... use a rear USB port). And don't forget to try to disable the USB power management in the configuration of your system (Device Manager).

  Check also on the incompatible software... it was reported that NTI Shadow Ninja & software can cause a conflict; Remove and reinstall the desktop software BB allows to install correctly.

  My apologies in advance if this is redundant - there is no way to be sure that if you have already seen and tried these. Also apologies if all are not currently available... RIM takes their monte and descends at will as they revise things.

  I hope that something it is useful!

  See you soon!

• BlackBerry smartphones can not get incoming messages in Facebook

  I'm unable to receive incoming messages in the facebook message box. The messages are giving, but I can't receive. Ask for help!

  Hi and welcome to the forums!

  KB27993 Facebook for BlackBerry smartphones is is more updated of the new RSS

  «On some occasions, that the Facebook® for application smartphones BlackBerry® is therefore more updated news FEEDS even when a manual refresh is complete.» Users of blackBerry smartphones who not know this problem may be able to view existing comments or other profiles of FaceBook® friends".

• BlackBerry Smartphones can not access Media card with BB Desktop or Media Sync 9700

  The other day I received a Reburbed Bold 9700 update.

  I use Ver 6 Deskstop OS and the 9700 is running device code latest version 5.

  I have a Kingston 4 GB media card that I know is in place because the 9700 recognizes it and when I go to files and select the media card, I can see all the files on the card and when I take a picture it is written on the card so I know that memory is very good and he sees the 9700.

  The problem I have is BB Deskstop or latest version of Media Sync to see so I can transfer files to and from my PC and the media card.

  The error message that I receive on the two applications, it's that I have to turn on mass storage Mode.  When I look at my memory settings:

  Compression - enabled

  Map of media Support - on

  Mass Storage Mode Support - on

  Auto enable mass storage Mode when connected - Yes

  I formatted the card successfully on the BB.

  I tried another card memory (2 GB) and also properly formatted as well.

  I also tried another USB cable into another USB port.

  I had a BB hard reset by pulling on the battery... several times.

  I had another before Blackberrys and have never had a problem of access to the media card.  I would have thought that it is easier on the 9700.

  I did search endlessly on the Web and saw other people with similar problems but many were so simple that the card is not seated properly and it also had the symptom that the BB is not recognizing the media card.  My BB recognize media cards and use them, but I can't access the card through my PC.  I understand that I may not see a pendrive pop up in Windows Explorer, but I can't understand why the BB Desktop or Media Sync cannot access.

  I know that both of these applications communicate to the BB cause I get requests for passwords and the desktop, I can view all my applications and I used to update the device until the last OS level during the troubleshooting process.

  I just wanted to see if anyone has experience this problem and has tips, if not I will contact AT & T or go into a local store to see if they can help.  I just think I'm missing something that I can take care off instead of my own.

  Thank you!

  Hello

  Have you tried to connect the device on another computer?  If another computer to recognize the device, it may just be a case of bad USB drivers on your computer.

  Here are some KB articles that may be able to help:

  KB19717 - BlackBerry smartphone is not detected as a USB mass storage device when connected to a computer

  KB10312 - impossible to display the map of support using the BlackBerry smartphone

  You also need to remove the USB ports on your computer (using Device Manager), and then restart the computer to reload the correct drivers.

  An alternative to this is to simply use a microSD card reader which allows you to use the microSD as a flash drive.

  I hope that this info is another starting point for you!

• My Blackberry BlackBerry Smartphones will not end back up in the Blackberry Desktop Manager

  I had problems with my blackberry as it was crashing every few minutes. I want back the shop but I need to back it up and he did not finish the back upward. What should I do? I don't want to lose all my contacts and messages!

  eve9790 wrote:

  Good,

  Also, I can't back up my contacts. I think they can be synced to my email.

  Hi eve9790

  Trun first syncing wireless Contact. , to do this open your address book or Contacts - press the menu key > Options > contacts (email id) list, click on it - then sure uncheck the wireless sync, then save the screen.

  KB22430 : How to enable or disable syncing wireless contact with the BlackBerry Internet Service

   

  After that you can try to back up your contacts.

  eve9790 wrote:

  If they are saved on my email I'm guaranteed to get them on my new phone or should I remove them from the email and save them? If so how to do that?

  If you have sync and stored your contacts with any email account, if you reconfigure this particular e-mail account in your new device, then you can then.

  But have you tried to run these steps I have already suggested, first turn off wireless sync, and then perform a backup full after the removal of these social feeds database.

• BlackBerry smartphones can not open the eyebrows of internet

  I ca not open internet or the accsess my Id eyebrows, always have an massage as my eyebrows is bloked

  can not set up my new email or ID

  Hello and welcome to the community!

  Since little information, we unfortunately have to make assumptions... the content accurate and full of error messages is always more useful than a short short description.

  So here's my proposal? Is there a COMPUTER policy on your device?

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  Is there and you're on BES, then stop now and go talk to your BES admins... they control everything.

  If there is and you are not on BES, then you need to clean your unit of the it policy:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Be very attentive to provided warnings, particularly the fact that your device will be wiped clean in the process. You can find adequate instructions to backup via the link in my sig auto on this post. But, when you restore, do not full restore... restore instead, only those databases you requested (e.g., calendar, contacts, etc.) and more precisely to avoid restore and data bases that have nothing to do with politics, COMPUTING, business, or anything similar. If you restore the databases, the it policy will be conscientiously restored to your device, and you will be right back where you started.

  If there is no COMPUTER policy, contact your mobile provider for formal support.

  Good luck and let us know!

• BlackBerry smartphones can not open the downloaded applications

  I have a blackberry 9360 and it's great, the only problem is that some applications don't download, same if I'll buy them and others will download but does not open "Phone Warrior will not work without the requested permissions" I accept all requested permissions, but it still does not... Can anyone help?

  Hello

  If you've got reliable sources (e.g., BBWorld) apps and they are therefore particularly compatible with your device and the OS level, then it is possible that you have a policy COMPUTER on Board that is blocking them. Reference:

  • Article ID: KB30076 How to check for an it on a BlackBerry smartphone policy

  If you indeed have a political TECHNOLOGY and are part of a BES and environment, then stop now and contact your BES admins for help... only they can tell you if what you're trying is against them.

  If you have a COMPUTER policy and are not part of BES, then the question arises why the it policy exists on your device. In general, it's because you got 2nd hand device and the seller does not correctly clean it... refer:

  • Article ID: KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  But even without the seller, as long as they did everything in their section of the KB, you can always clean the device of the it policy. The process is to destroy everything, please first review the link in my sig auto on this post for a full and proper backup procedure to follow.

  Once you have this full backup, to proceed with this:

  • Article ID: KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  Thereafter, proceed to restore your applications and data, but DO NOT make a full restore... instead, only a selective restore of the databases you really need (e.g., contacts, calendar, etc.) and specifically avoid restore databases that have nothing to do with politics, COMPUTING, business , or anything similar - if restore you those, he will dutifully restore it on your device policy, and you will be right back where you started.

  Good luck and let us know!

• BlackBerry Blackberry Smartphones will not allow apps to connect to internet.

  Hey!

  I have the 9000 "BOLD", and I have installed Whatsapp on it,

  Start of my phone, I get the message: "the Whatsapp application attempted to open an external connection, which is not allowed by your policy."

  I tried to change the permissions to Whatsapp, but some of them are grey (those that are grayed out are: network, Internet Server, input simulation, browser filtering and security reset of the counter)

  Does anyone know how to fix this?

  Hello

  So I think there is a strategy IT already enabled on your device which does not enable these features, so solve your problem first make a backup of your device using Desktop software or refer to this Article How to backup your BlackBerry  

   

  Once you have your backup follow this Knowledge Base and put it back to factory setting, it will disable or delete any policy within your device:

   

  KB31291  :   How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

   

  After a reset using your BlackBerry ID and for restoring your backup, choose a selective restore. Restore only your Contacts, calendar, etc. do not perform a full restore otherwise these COMPUTER strategies that you deleted can re-partner and you must perform these steps again. Do not restore any application, install a fresh copies of each world of BlackBerry.

  Try it and tell us.

   

• BlackBerry smartphones can not make a call, but can receive calls

  Hello! I BBCurve9380 and somehow it just stopped making the calls, but I can still receive. I don't know if it's on the changed settings but on what I read in other forums, it's on the it policy. I checked mine and it says BBFS1 [GTALKAP1] and WLM 2.1 [WLMAP01]. I've updated all my apps and my computer can read my phone just fine. When I try to make a call, it automatically disconnects. Any help would be appreciated.

  In fact, you have a lot more work to do, in light of your acquisition method. Reference:

  • KB05099 Steps to take before selling or after the purchase of a used BlackBerry smartphone

  For step 3 stages of seller, you should replace it and it will remove unit COMPUTER policy:

  • KB31291 How to reset a BlackBerry smartphone to factory using BlackBerry Desktop Software Settings

  However, later, when you restore, DO NOT do a full restore. On the contrary, do only a selective restore of only those databases that you absolutely need (e.g., contacts, calendar, messages) and specifically avoid restore databases that have nothing to do with HIM, political, business or other similar things. If you restore those, you'll just be right back where you are now, as a full restore will conscientiously COMPUTER policy again on your device.

  Note Please that I really have no idea if doing this will restore your ability to make calls... 100% of the information I have comes from what you have posted here. I'm guessing that the policy could be the cause of your problems, but I can't know that. No matter, since there is an IT strategy on board and you are not on BES, then you definitely want to get that deleted. But regarding if that will restore your ability to make calls, I have no way to predict the future... If something is the cause of this specific problem, then we'll have to deal with this - AFTER you remove the it policy so that we can be sure it does not hinder anything else.

  Good luck!