Sansa Clip + doesn't turn on

I need to know how to get a replacement for my Sansa clip.  It was purchased through Amazon on 2.19.14.

It lights when not connected to the computer.  It remains quite dead.  It lights up when it is connected, and it is recognized by the computer.  I am able to transfer files when it is connected to the computer.  As much as I know it was not dropped or damaged.

I tried things.

I tried to reset the player several times.

I tried to reformat the drive

I plugged in the charger and left more than 2 days.

I have it plugged into the computer and he left.

Always as soon as I disconnect the computer it goes completely dark.

http://www.SanDisk.com/about-SanDisk/contact-us/

http://KB.SanDisk.com/app/rmaform/session/L3RpbWUvMTQyMTUyMjEwMC9zaWQvamE0S1JIY20%3D

Tags: SanDisk Sansa

Similar Questions

  • Sansa Clip + doesn't turn does not on

    My Sansa Clip + 4 GB consume fresh, then off. but when I connected to the power supply for the load, it dosent turn on. I think there battery problem. So what should I do to load and put to work?

    He has this problem 2 years ago. but after 2 days, I connected to load sansa worked, but now it dosent work.

    Thank you all

    I got the answer

    I hold the power for 30 seconds and it worked.

  • When I connect my SanDisk Sansa Clip MP3 player Zip I get Code 10 device cannot start

    Original title: Code 10

    When I try to plug in my SanDisk Sansa Clip Zip MP3 player I get the device Code 10 cannot start.  I have XP.  The MP3 came with a 2.0 USB.  I don't know what the USB on my computer.

    Hello

    First of all, thanks a lot for taking the time to help me.

    After having tried everything you have suggested and have no chance and then by searching the Microsoft sites, Dell and SanDisk, I finally found a very simple solution that worked.

    Thought I would pass it for any future reference.

    The SanDisk site said to try this:

    Activation or forcing MSC mode on the Sansa player

    How to connect my Sansa in Mode "MSC" player or forcing MSC mode on my Sansa player?
     

    The steps below will force your readers Sansa Connect mode MSC on your PC.

    Sansa Clip Zip
    1. turn off the device.
    2 hold down the central button while connecting the device to the computer.

    Thanks again.

  • Structure of the menu of the Sansa Clip +: change USB Mode no display

    Hey,.

    I have a Sansa Clip + with a display of death.

    I need to change the USB Mode of DPW, Meteorological Service of the Canada.

    Can someone please tell me the structure of the menu in order to change the USB Mode put down using the screen?

    Other clues would be appreciated.

    Thank you!

    I just found the solution:

    Sansa Clip +.
    1. turn off the device.
    2 press and hold the Center button while connecting the device to the computer.

    http://KB.SanDisk.com/app/answers/detail/A_ID/61/~/enabling-or-forcing-MSC-mode-on-your-Sansa-player

    So now I can install Rockbox and set up the clip + so that it displays all the entries menu...

  • Sansa Clip + does turn on at all!

    My Sansa Clip + (4 GB) will not turn on. I tried:

    • By pressing the power button while up to one minute
    • By pressing the power button and the Middle up to one minute button for
    • Plug USB wall adapter
    • Connect to computer

    No sign of life at all.

    I loaded full yesterday and I used it this morning, but an hour later it just stopped working.

    Help, please!

    I found the problem:

    Sansa clips don't work not in sous-zero temperatures, and when they fail, they are not off, so it's a combination of battery flat and temperature.

    FIX: In a setting slightly warm place (sometimes several days) just leave it plugged and turn it on.

  • New Sansa Clip + turns off after a few minutes of play audiobook...

    Hello

    I was wondering if someone could help me.  Have been enjoying my new Sansa Clip + for the past two weeks.  Just been using the function of radio - finally understood how to load an audio cd on the drive.  The drive is recognized on my computer, and audio tracks are in the player very well.  When I start the audio book, the player will stop after about three minutes of play.  I need to do a soft reset before it turns on again.  This happens whenever I try to read the audio book.  I have not loaded all of the songs on the player at the moment and I was wondering if this problem was something I got wrong, or if I was just a faulty drive.  This is my first mp3 player, so I'm new to this. :-)  The radio and the pre-loaded songs work fine.  I contacted the customer service, but have had no response.  Thought I would try the forum before you give them a call.

    I hope someone can help,

    El

    You must use a ripping software and extract the mp3 or wma files. The Clip + probably does not even support .wav files.

  • Why my sansa clip itself turning on and off

    When I turn my Sansa clip with side switch, it waits 2 seconds then turns back on itself. After 15 seconds, it is empty, but then after about 50 seconds it starts again. The only way I found to save batteries from the apartment is to run to the last song in an album and let run until the end.

    Have you tried a reset of the system?  Hold the switch market upward for 15-30 seconds.

  • Sansa Clip + 8GB won't turn on little matter what I do

    Hello!

    Last weekend I have connected my Clip + to my computer (there was always a battery power) to transfer files.

    It doesn't turn on after that. For a few days, I tried several suggested corrections: resetting, leaving charge for a few hours then try to reset again without success. To add to this, it gets really hot when I connect it to my PC.

    Help would be appreciated as this is the portable multimedia player, I enjoyed even more!

    Thank you!

    Well, even if the clip is broken, the nonstarter is a separate issue that is covered by the warranty.  I would call SanDisk to get a replacement under warranty.

    In the United States: 1-866-SANDISK (726-3475).  And other SanDisk coordinated: http://www.sandisk.com/sandisk-support/contact-us

  • New Sansa Clip + turns, but in a foreign language

    New Sansa Clip + never gave me the possibility to choose the region or language. Later, I tried to manually "Reinstall" the latest version firmware to restart, but following the instructions resulted in no improvement. Any suggestions?

    Thank you! It worked, so I'm on the road to recovery. I didn't argue with Amazon to return the thing. I had an older Clip which lasted many years and never gave me any problems, so I was concerned when this new one did not work properly out of the box.

  • My Sansa Clip does not work

    I use my Sansa Clip when I work at the YMCA. I used it last night and it worked fine then. This morning when I went to the O, it didn't work at all. Once I got home, I plugged into my computer. It still does not work. Why it does not work and I can fix it?

    How about a magic Sansa?

    Slide the switch to position IT and hold it there for 10-15 seconds.  If you have sensitive headphones, you can hear a "click" soft as the device resets.  It is the function of soft reset .  Your Clip should restart normally after the reset.  Try to turn it on as usual.

    µsansa

  • Power outage Sansa Clip

    Hello

    I have a 2 GB Sansa Clip I bought about 4-5 years ago and have been very happy with it.

    He runs the version of the 01.01.30A software.

    However, recently and for no apparent reason suffering from power cuts.

    It would just turn off, no matter how much battery there left, how long it has been running or what he does. And when we turn on (which is sometimes hard to do) he can't remember the last thing he was playing.

    After further tests it seems to turn off when put under different angles, almost as if there is a piece on the inside that is open/close the connection. When shaking a slight ratteling inside there, but I can't be certain that's not making noise power switch.

    Of course, this looks like a hardware problem.

    So, how can I open it and fix it? Is there a diagram somewhere I can look at?

    Thank you

    Max

    Well, I opened it and looked around in there.

    True, the battery had detached from its adhesive strips and pulled the loose battery negative cable.

    Gently, I took out the battery and was able to resolder the wire and test that it works before you all shut up.

    My double-sided adhesive foam Strip seemed to be too thick, so I used a drop of silicone glue to prevent the battery from moving around.

    All together again once, case snapped back and forth between them well.

    A little notation around the seam is a small price to pay for a media player that fully operational once again.

    Thanks for all your suggestions!

  • Can not record songs on a Sansa Clip +.

    I recently bought the Sansa Clip + and it has firmware version V01.01.05F and the song rate feature doesn't seem to work. I choose 1-5 stars and select the choice, but the note is not saved. Another poster asked a similar question and its solution involved affecting USB MTP mode, but this has not worked for me. Any suggestions?

    Thank you

    OK I thought about it, the new firmware fixed this problem for me.

  • Organize the Audiobook on Sansa Clip +.

    I'm relatively new to the Sansa Clip. I want to put an audio book on which has a set of 11 disks. I created a title on the drive under audio books. Now I want the title create 11, disk1, disk2, etc. subfolders, to copy the torn in each folder of s to do 11 playlists under the title. That doesn't seem to work. Is this not possible.

    Then I thought about being smart and merged all tore up the files from one disk to do a big mp3 fle (60 + MB) and do this 11 times and copy them under the title and create a playlist. The player doesn't and hung. What gives? Any help wil be appreciated.

    Well, this is what I discovered. Each record indicates that a separate under audio books book. So I changed the label of the album of each disc to the Heading1, Title2 etc and it works. Thank you all for your help. Very much appreciated.

  • Help! My Sansa Clip + is no longer recognized by my PC when connected by USB port!

    Reading, the latter time, ' said, 'written' only when connected. Normally, he alternates between the 'Reading' and 'Writing' when it is connected to the PC and, therefore, it USED TO BE recognized by the PC in these conditions. The device is not recognized in Windows Explorer as a device or disk as usual. I use Windows 7. The device is not recognized by Windows Media Player synchronization purposes: I can't synchronize playlists of music more.

    You try to reset by pressing the power button / stop 20 seconds does not help.

    Using different USB ports does NOT help.

    The cable using different USB does not help.

    Another computer has NOT appeared.

    SOLVED BY TECH SUPPORT CHAT: Here is the conversation with the restorative troubleshooting following steps:

    Jonathan Bailey is me:

    Kyle Ahmed is the man of SanDisk tech support:


    Of the troubleshooting information for "not recognized by PC.
    ***************************************************************************

    Kyle Ahmed: Please tell me the exact model, color, and the ability of your Sansa player?
    Jonathan Bailey: black, Sansa Clip +.
    Kyle Ahmed: Please provide me with the ability as well?
    Jonathan Bailey: I think it's a 4 GB
    Kyle Ahmed: Please tell me when and where did you buy this drive?
    Jonathan Bailey: Citrus Heights, CA, Jan 2012 target
    Kyle Ahmed: If I understood you correctly, your drive is not getting recognized by the computer?
    Jonathan Bailey: No, it is not when connected by USB.
    Kyle Ahmed: Please tell me, are you using Windows 7?
    Jonathan Bailey: Windows 7
    Kyle Ahmed: I understand. Please connect the player to the computer.
    Jonathan Bailey: It should say READING and WRITING.
    Kyle Ahmed: very well. If you please, right click on computer and select manage.
    Kyle Ahmed: Click Device Manager in the left pane.
    Kyle Ahmed: Sansa player will be displayed in the right-hand of Device Manager: 1. USB mass storage device
    (if the player has MSC) 2. portable (if the player is set to MTP mode)
    Jonathan Bailey: he is profiled as a Portable device Sansa Clip + 4 GB
    Jonathan Bailey: a yellow exclamation point icon
    Kyle Ahmed: right click on the drive with the error indicator and choose uninstall.
    Jonathan Bailey: icon done, went
    Kyle Ahmed: In the top menu, click Action, and then select search the hardware changes.
    Jonathan Bailey: said device still WRITTEN in reading
    Jonathan Bailey: said ball driver software not properly installed
    Kyle Ahmed: very well. Please disconnect the player from the computer.
    Jonathan Bailey: ok, says still WROTE
    Kyle Ahmed: Please press on and press and hold power for 20 seconds to turn it off.
    Kyle Ahmed: Then, press and hold the Center button while connecting the device to the computer.
    Kyle Ahmed: It is on the first view the drive between the up/down/left/right button.
    Kyle Ahmed: This allows the computer to recognize the drive as a removable storage as well
    You should see it in the devices with removable storage section in the computer.
    Jonathan Bailey: it says CONNECTED then he says SAN Disk alternately
    Kyle Ahmed: Check if the drive is recognized by the computer.
    Jonathan Bailey: there is now a SANSA CLIPP (F): in my Windows Explorer navigation pane
    Kyle Ahmed: It seems that pilots of the PSG of your computer went corrupt due to which your
    Player is recognized not earlier. In this case, what you have to do is to reinstall Windows Media Player or
    change the USB mode of the player to MSC permanently solve the problem. But the MSC mode will not allow you
    by creating playlists with Windows Media player to transfer songs from your player.
    Jonathan Bailey: Windows Media Player Sync now recognizes "SANSA CLIPP"
    Jonathan Bailey: I need Windows Media Player synchronization capability or the Sansa is not good for me.
    Kyle Ahmed: Jonathan, please check if the player is displayed under the Portable devices or with
    Removable storage in the computer (Explorer)?
    Jonathan Bailey: It's showing under devices with removable storage in the computer (explore).
    Kyle Ahmed: Please disconnect the player from the computer.
    KKyle Ahmed: Please activate the drive.
    Kyle Ahmed: Then go to settings > system settings > USB mode.
    Kyle Ahmed: Then in the player's main menu, go to settings > system settings > USB mode.
    Kyle Ahmed: PSG and click the Center button to confirm.
    Kyle Ahmed: very well. Now, connect the drive to the computer and check if she gets recognized or not.
    Jonathan Bailey: OK now recognized as his former self again.
    Kyle Ahmed: If the player is now recognized and alos appear in Windows Media player, I'm wrong?
    Jonathan Bailey: I have not checked the media player yet
    Jonathan Bailey: it is recognized in Explorer
    Kyle Ahmed: Please disconnect the player from the computer.
    Kyle Ahmed: To check the version of the Firmware of the player.
    Jonathan Bailey: ok, it says REFRESHING YOUR MEDIA
    Kyle Ahmed: very well. I would like to know once you are in the main menu of the player.
    Kyle Ahmed: Go to settings > system settings > Info.
    Kyle Ahmed: Give Me the version of the firmware of the drive please.
    Jonathan Bailey: Version V01.02.16A, isn't it?
    Kyle Ahmed: It seems that the version is up-to-date.
    Kyle Ahmed: The reason why it took more time to update the media earlier must be because of the large amount
    songs that have been transferred, which can take the time to read.
    Jonathan Bailey: OK, for 2 500 songs, it usually takes about 15-20 minutes
    Kyle Ahmed: I understand.
    Kyle Ahmed: You have faced a temporary problem that was solved by resetting the player and refreshing the drivers of your computer.
    Kyle Ahmed: You should not face additional problems.

  • I'm having a problem strange sync my 4 GB Sansa Clip + with Winamp

    Sansa Clip + 4 GB

    MTP mode

    MicroSDHC 32GB

    Windows 7 64 - bit Winamp (no additional plugins)

    I recently bought a new 4 GB Sansa Clip + with a 32 GB MicroSD card. Using Winamp, I synced my library on the SD card. Everything went as not expected, no problems to report, I could play all the songs perfectly.

    But now, whenever I try to sync the SD card in the player, Winamp does not appear to recognize the files he had previously synced. A window tells me that there are X number of songs on the Sansa Clip + who are not in the library and encourage me to remove them, let them, or cancel. (photo of the box below)

    Basically, Winamp tells me again and again to remove and re - sync a load of songs that are already on the player, which is extremely long and tedious, when all I want is to synchronize an album or two. This happens even if I plug the appliance, let it cool off, and then plug it back to synchronize again.

    If anyone has had this same problem and would be willing to share the solution, me a huge favor. Thank you.

    Nevermind, I figured it. It turns out that the solution was to set the USB MSC instead of MTP mode. Who would have thought?

    Thanks for any help.

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