Satellite P850 - shift media while football on spotify or see a movie

Hello
While I'm listening on spotify or see a movie, there's a little lag in audio and image every 10 or 20 minutes.
I bought this laptop 3 days ago and have not used that much. No idea how can I fix?
Could this something wrong in the material and what I do in this case?

Support asked me to have high power performance and so on. I even restarted the computer to what it was at first, but nothing has worked.

By

The number of threads that you use for the same problem?

Tags: Toshiba

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    Would that be something wrong in the material?
    By

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