Scammer via a phone connected to the pc and deleted a file, help?

I'm trying to fix my friends PC after a call he received from a company that took over his pc that they told him that he was infected.

They have deleted a file (not sure one) but now every time internet Explorer opens it says he has performed an illegal operation and needs to close, which means that internet Explorer no longer works.

Can someone help me by allowing me to know what file would be the likely cause of this problem and if this can be solved without a format and reinstall windows?

Kind regards

David

Your friend already has the worst... .we crook/hacker to access the computer.

Nothing less than to reinstall Vista and change the password will save the computer.

For the benefits of others looking for answers, please mark as answer suggestion if it solves your problem.

Tags: Windows

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