Scan to computer HP4620 e-all in one

I can't get my HP e-all in one 4620 to scan to my computer.  Message from CRO is not connected.  How can I fix it?

Hey brisinger48,

I see that you have a problem with your printer with a Scanner error code.  This thread was originally on an Officejet 4620.  Is this the same printer model you have?

About the error code, this error is normally an indication of a failure of the scanner lamp in the printer.  If you receive this error message, so I recommend following the steps in the document following the link.

A "Failure of the Scanner" Message appears on the all-in-one control panel and you can not scan, copy, or fax

If troubleshooting does not resolve the issue, then the question is in the lamp in the scanner hardware.  I would advise calling Technical Support from HP on this printer in this case, if the printer is under warranty. Click on the link below to the global contact list for HP Technical Support.

Contact HP worldwide | HP

Tags: HP Printers

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