ScanJet Enterprise 7500 cut words when scanning magazine or glass

When documents need sanned .pdf of the tray of the charger or the glass, there are 2 lines that run down the whole page where the scanner omits letters and truncates the words.  All documents are 8.5 "x 11".  The computer is running XP.  It is a new issue that has developed over the last week.

Any suggestions?

Thank you?

What I see in the paper that you have downloaded, placement on the glass is biased and this is what causes the black negative space appears. I recommend you get the DPI of the und of scanning using the ADF on the top of the machine. Adjust the paper guides to fit comfortably against the paper.

Fix analysis resulting to let me see.

I hope you're havingt a great day!

Tags: HP Printers

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