HP 15 laptop: win Audio 8.1 "corrupts".

Hello

I never had an audio problem with my laptop until a few days ago. My audio will work very well for a while but then all of a sudden sounds sounds scratchy, lag and damaged. I will try to adjust the volume with the windows volume mixer icon and it will just freeze. I'll try to mute the sounds with the key on the keyboard and it will turn orange as his mute but corrupt sounds will still play and the taskbar icon said its reactive. Also recently my HP Support Assistant will not work for some reason, but I could check the drivers from the HP website and there is no update for the Realtek audio driver. Any help?

Hi @Jrklingerman ,

Thank you for visiting the Forums HP's Support and welcome. It's a great site for information and questions. I looked into your problem on your laptop HP 15 and scratching noise in audio playback. Here's a documenton troubleshooting sounds if you need it.

Note Remove all USB devices. Disconnect all devices of non-essential, as these can cause some problems.

Please ensure that your edits were made on the laptop. I would uninstall the HP Support Assistant of your programs and features. Here is a link to the HP Support Assistant, if you need it. Simply download and run the application and it will help with the software and drivers on your system that need updated.

This is another step to try.

1. right click the speaker icon in the lower right corner of your time.
2. click on playback devices.
3. click on speakers/headphones.
4. click on properties.
5. click on the Advanced tab in the Properties window.
6. change the default menu Format in the highest quality.
7. apply properties.
8. click OK to close the Properties window.
9. click OK to close the playback devices.

You can do a System Restore. System Restore will help if something is automatically updated and wasn't on the laptop. I probably would restore back in this way you are sure to pass before the question had begun in two weeks.

When running a system restore note remove all USB devices. Disconnect all non-essential devices because they can cause problems.

Thank you.

Tags: Notebooks

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